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Factory Hot Tubs

4.4 (7 reviews)
Closed • 12:00 pm - 7:00 PM

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8 years ago

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5 years ago

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14 years ago

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12 years ago

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14 years ago

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14 years ago

Amazing spa! amazing price! amazing experience! my whole family loves it. Great company to deal with

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14 years ago

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Pioneer Family Pools - Patch work of concrete showing

Pioneer Family Pools

2.3(3 reviews)
9.4 km
•$$

Paid around $400 to have our pool 'opened' for the summer. Please refer to photo!!…read more The outcome of our pool being 'opened by Pioneer Pool' is a ripped off winter tarp, and now all of the leaves & debris in the bottom of our pool, still green. We assumed they were coming back as they left a few tools. When I called MULTIPLE times, and left MULTIPLE voicemails asking when/if they were coming back I didn't receive any response. I had to go through the 'customer curbside pickup' prompt to finally get directed to someone in service. ...and to quote her; 'We don't have the manpower to open pools like other companies, we can only remove the cover and prime.' Even after my shock l, I exclaimed this wasn't acceptable and she just said 'sorry this should've been explained to you.' It's inexcusable. We also (clearly) didn't get the chemicals we paid extra for. Strongly considering reporting them to the better business bureau

I reached out to Pioneer Family Pools in Burlington last September for a new pool liner. I paid a…read moredeposit of $100 for the measurement. They did not show up as scheduled, but did enter my back yard without permission in order to measure the pool. They did not measure the pool as there was water behind the liner and told me they would return in the Spring. They never called, so I went in to find out what was going on in May this year. They (Meg) asked me to take pictures, which I did, and sent them to her. Meg then instructed me to drain the pool and remove the liner myself, so they can measure. I had no problem with draining the water. However, in order for Pioneer to replace the liner, they would have had to remove it. Meg said since they had already came to measure the pool, they refused to come a second time unless I paid them $165. I escalated the concern, but the manager (Adam) was more concerned with defending Meg than resolving my concerns. There is more to it, but this provides the details. Copied the owner, Corey, but no response.

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Pioneer Family Pools - Patch work of concrete

Patch work of concrete

Pioneer Family Pools - Patch work of concrete showing

Patch work of concrete showing

Pioneer Family Pools - Pioneer Family Pools Burlington

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Pioneer Family Pools Burlington

ImmerSpa

ImmerSpa

3.5(2 reviews)
23.0 km

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

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ImmerSpa
ImmerSpa
ImmerSpa

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Total Tech Pools & Leisure - Gold Award Winner for Pool Restoration

Total Tech Pools & Leisure

2.4(15 reviews)
1.6 km

Never, ever use this pool company! Brutal customer service! The owner Dave Warren is an arrogant…read morejerk! I tried three times to get him on the phone to resolve my issues. He doesn't care about customers at all. He figures customers will continue to come. Boycott this company! He's got kids running his business and he hides behind them! They replaced my pool liner May last year. Did a good job doing the liner but in the process, they broke all of my LED pool lights. My lights worked before Total Tech showed up! They claimed no responsibility. They told me to call an electrician. Not our problem they said. I asked them why they completely removed my LED heads and wiring in the first place. They told me it was part of the process. Now it's going to cost me $3k this year to replace my LED's! Absolute idiots!! Find any other company but these guys! Andrew D.

Tried to get someone to respond for a leak in my pool for over a week finally gave up. Tried for 2…read moredays to get someone to respond to a request for a service call for my pump they installed in 2018. After 4 calls, 2 messages taken, hung up on once, an email and a Facebook message I got a call from Dave who explained "I have to understand it's summer and they get thousands of calls a day. My best best was to come down to the store. "I told Dave that wasn't a strong business plan then Dave hung up on me. Super service at Total Tech. I'd avoid.

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Total Tech Pools & Leisure
Total Tech Pools & Leisure

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Factory Hot Tubs - hottubandpool - Updated May 2026

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