I did not initiate contact with Total Solar Solutions. Rather, a sales representative contacted me on August 18, 2020 and I agreed to meet with a representative at my home the next day for the purpose of evaluating the suitability of an installation site to collect basic information about products and cost.
When Mr. Polomny presented himself at my home the next day (August 19, 2020) he soon made me feel uncomfortable with what I recognized as high-pressure sales tactics which included the boast that he was a top salesperson in the region. Despite being uncomfortable and alone for the meeting, I persisted in reiterating that the purpose of this meeting was for information only, and Mr. Polomny appeared to acquiesce.
Mr. Polomny was unable to answer any question about how suitability for solar installation is quantified. Despite taking no measure or readings, he assured me the site was optimally suitable for a solar installation, but refused to provide me with anything in writing, including basic documentation or product literature.
Instead, he assured me that the standard process of getting the information I was requesting required me to sign a couple of documents. He intentionally misrepresented the nature of the documents and at no point did he state that it was a binding contract for which he was seeking my signature.
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On September 23, 2020, I responded via email to Mr. Tanner Ledyard with Total Solar Solutions that I was not ready to begin any work on the project at this time. On September 29, 2020, Mr. Polomny came to my house to pressure me into moving forward with the project. When I told Mr Polomny that I had contacted someone at the company a week prior, he claimed no one was aware of my contacting the company. At this point, he then threatened to send me to collections for 15% of the total project fee. Needless to say, I was flummoxed by this in person visit and the further high pressure nature of his tone urging me to proceed with the project.
I have filed a complaint with the MN Attorney General regarding high pressure sales tactics and misrepresentation. read more