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Total Energy Service

4.5 (8 reviews)
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Services - Total Energy Service

HVAC installation or replacement

HVAC system repair

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Cool-O-Matic

Cool-O-Matic

(20 reviews)

Service tech saidvi needed a whole new furnace. I paid him the $185 for the service call and then…read morecalled PSEG they checked the furnace and everything was fine. I don't recommend this company.

Don't use this company. I don't understand how they have good reviews my experience has been awful…read more We've had issues with them for over a year on a brand new system. They dragged their feet for months- they started work last July during renovations and didn't get our heat up and running until the evening before we moved in in November. We had to physically go to the office to get them to finish their incomplete job so we would be able to move in. No apology or anything from the owner. There were a lot of issues with installation and they have had to come out for service quite a few times to keep fixing things they did incorrectly. The first summer in the house our ac didn't work and it took multiple visits for them to fix. Then come the next season shift the heat wasn't working and the same thing happened and it took days to fix. Most recently, water was collecting in the exhaust pipe because they didn't angle it correctly for water to drain out. Over Christmas Eve and Christmas we were left with the house at 50 degrees and no heat or hot water. We had guests staying with us and a baby. We got a Bradford white system through them that only a few techs know in their company. They have never once apologized or acknowledged any of this. Last night our heat wasn't working again so I called and left a message on the emergency line at 2am. I didn't get a call back until 9am. If you do use them I certainly wouldn't recommend getting Bradford White through them use somebody else. They definitely don't care, give you attitude on the phone and don't try to remedy the situation enough.

Copperhead Plumbing, Heating, Cooling & Electrical

Copperhead Plumbing, Heating, Cooling & Electrical

(34 reviews)

TRUST ME - STAY AWAY!! As other customers here wrote, I too wish I had read all the negative…read morereviews about this business, but I was unaware that Tom, the previous owner of Copperhead sold to new owners who are a *NIGHTMARE TO DEAL WITH!!* I typically never right a bad review, on the contrary, I'm the one who writes the best and most positive reviews, because I believe people and businesses deserve great recognition and great reviews when warranted. However unfortunately this is NOT the case with the new owner(s) who took over Copperhead Plumbing. I spoke with a Dan, and then realized what everyone else was saying, how the new owner(s) completely destroyed the great reputation Tom built before he retired. I had called a Dan to discuss the repair needed for our boiler. We have 3 zones at home, and the upstairs heat zone to the bedrooms was not working, and my husband tried to change the valve, but had trouble rewiring it although he's an electrical engineer, he felt it better to call the plumber because he needed them to rewire it correctly. Note: The two zones downstairs were working great! Two very young techs came at 8:30 am and 3 hours later were still by the boiler trying to as they said "trying to figure it out". We asked them to not touch the valves or wires for the two other zones as they worked perfectly. I was at work and husband home occasionally checking for any updates from these two young men, and eventually became very worried and concerned with no answers on what was going on. I called the office trying to get an answer on why they were still there 3 hours later, "trying to figure it out" for repairing the ONE ZONE in order to get heat to the 2nd floor bedrooms. I spoke to Dan about our concerns and he rudely and abruptly was raising his voice, and told me "your husband broke the boiler" and it will cost you close to $3,000 for repairs and parts. Plus $300 for the service call today. Needless to say I thought to myself "What kind of company and employees have taken over Copperhead? I don't need to be talked down to this way" This is appalling, unprofessional, and unacceptable to be spoken to and falsely accusing a customer this way, just to *cover his young inexperienced or not well trained technicians*, who apparently seem they were the ones who BROKE OUR BOILER while poking around there for 3 full hours, and now expecting us to pay $3,000 to fix the damage that occurred while they were there!! I once again reminded Dan, that we had HEAT DOWNSTAIRS before the techs arrived, and before they left charged us $300, and after they left, later in the evening we discovered *WE HAD NO HEAT, AND OUR FAMILY PRACTICALLY FROZE* from the cold. Dan and techs was aware I had an elderly mom with Alzheimer's and young grandchildren, (one a baby) in our home - unforgivable!! I gave Dan an opportunity to redeem himself and the business, asking him to send us a more experienced technician the next day (Sat.) and he said he was going to charge us an *Emergency Visit*, in addition to the $200 we paid him the previous day! This was his opportunity to make good, and take care of the damage and frustration our family all went through by leaving us with no heat even downstairs where we had heat before the techs came to our home, and then NO HEAT we discovered after they left. The two zones downstairs which were working when those young techs walked in, was no longer working when they walked out. Not difficult to see whose at fault and why we suddenly had no heat after techs were "trying to figure it out!"

From my understanding, the amazing guys who owned and worked at Copperhead Plumbing were bought…read moreout. The quality of service is now atrocious. Water stains on the 1st floor ceiling from a toilet that was removed and replaced (you don't even want to know why they did this). The replaced bathroom ceiling fan was not set right, so there is an ugly gap next to it. For the minimal work they did, they charged me over $1,000, then they tried to charge me another $600 for replacing the flapper and flusher in the toilet (I kid you not - $20 of parts, 5 minutes of work = $600). What a great company this used to be.

Total Energy Service - hvac - Updated May 2026

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