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    H&M - Store front

    H&M

    2.9(7 reviews)
    0.1 mi
    $$

    I recently visited H&M at Citrus Park Mall and let me tell you the customer service here is…read moreterrible. I went in for a simple return but I requested a (paper) copy of my return receipt showing my refund amount because I like to keep it til I see it has posted back to my account. I get that business are steering away from paper receipts but man the system didn't print my receipt and what an ordeal it was to get my paper copy. I waited for over 15 mins after completing the return just to get a receipt. They seriously need to update whatever systems they use because why can't the employees just hit reprint is beyond me?! The manager had to go to the back and pull it up in order to give me the copy and I like I said I waited and waited spent my entire lunch break to do a return that shouldn't have taken longer than 5 mins max. Also 10 cents for a bag is ridiculous when I'm buying clothes - do better H&M!!!

    What can I say. My wife favorite store. She feel young when she walk in the store and so as me :)…read more Just get the credit card ready in ice, because it get smoking hot soon. I would said be a smart shopper. Check out different H&M for different clothing on sale in Bay Area. This may be one of them. I can find $3 to $15 sale in this store easily. The clearance with mark down. That is the reason that you need to check it in different seasons and different stores to look for items you like. I have take some photo on sales items this time. If you want to catch it, now is the time. H&M originated from Europe. We saw a lot of their store at the Europe street. They have more selection than US. Our area is catching up. You alway can find the bargain in this store. If not, wait till next visit.

    Photos
    H&M - $10 dress

    $10 dress

    H&M - $3 cap.

    $3 cap.

    H&M - $5 sweaters, good for ugly sweater contest.

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    $5 sweaters, good for ugly sweater contest.

    Earthbound Trading Co - Outside  -  across from Eddie Bauer, another favorite store.

    Earthbound Trading Co

    2.8(5 reviews)
    0.4 mi

    I am very disappointed with my most recent experience at the store. I absolutely love their style,…read moreprices, decor. My mother and I went in and she bought me quite a few pieces of clothing and we spent quite a bit of money. All of the clothes fit perfectly, so I went ahead and tossed the receipt and the tag which I guess was my mistake. I wore a beautiful silky pair of pants and on day one, the seam got a large split.. I wasn't doing anything crazy, just getting up and down from my office job chair. I just bought these at full price a couple days prior. I went in to explain the situation and to see if there was anything they could do for me. I understand if there is protocol, but after my years of working in retail, usually there's at least something that can be done. I thought that maybe there was a possibility of getting some sort of store credit or replacement but no such luck. Even if I had the proof of purchase, the item has to be in good condition per the protocol. That's where things can get tricky because what if it's a faulty item or crappy quality? I wasn't doing anything to cause these pants to break but the material just gave out. I understand that they can't just take everything that comes back as a return, but something about this interaction felt like a very bad customer service experience. I bought a nice pair of pants, it ripped a couple days later, and now I have nothing to show for it. Even if I had proof of purchase, I would be out of luck according to them...I'll be lucky if I can get a seamstress to fix it with the material... I can't foresee myself coming back here if the material has a chance of being that fragile..

    Came in to look around, as I have never been in here. They have mushrooms everywhere! My niece is a…read morepsychologist who has recently been licensed to prescribe mushrooms for her patients with anxiety, OCD, or similar issues. We now call her the Mushroom Doc! I found the perfect tee shirt and pin for her. Their clothing is loose or tight or just right. They have fanciful tapestries, pins, pants and more. The staff is friendly and helpful. I will be coming back in the future to explore old and new inventory!

    Photos
    Earthbound Trading Co - Love the mushrooms!

    Love the mushrooms!

    Earthbound Trading Co - Need to sign up for this - for next time!

    Need to sign up for this - for next time!

    Earthbound Trading Co - Love all the mushrooms!

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    Love all the mushrooms!

    Dillard's - Creamsicle dreamsicle for Bucs fans-July 2023

    Dillard's

    2.7(16 reviews)
    0.1 mi
    $$

    I had an outstanding experience in the fragrance department at Dillard's at Citrus Park Mall,…read morethanks to Nerys Medina. Nerys has exceptional knowledge of fragrances and a remarkable ability to understand what her customers are looking for. She took the time to explain the differences between several perfumes, their notes, longevity, and overall character, making it easy for me to choose the right ones. Her professionalism, patience, and genuine passion for helping customers made the entire shopping experience enjoyable and stress-free. Because of her expertise and honest recommendations, I confidently purchased three perfumes, and I'm extremely happy with every one of them. Outstanding customer service like this is hard to find. If you're shopping for fragrances at Dillard's in Citrus Park Mall, do yourself a favor and ask for Nerys Medina. She is incredibly knowledgeable, friendly, and a true asset to the Dillard's team. I will definitely be returning for my future fragrance purchases.

    Cristina at the Dillard's mens polo department is the worst sales rep i have dealt with. She was…read morepushy and talked me into buying a polo on sale that was too big telling me it would shrink. She also tries to cover her misdoing by saying she "informed" me that the other item was non exchangable after 3 days when it says no returns not exchanges. Some people only care about making sales, i can buy Polo anywhere its the sales teams that make or break a location and i wont be buying from Cristina from Russia anymore.

    Photos
    Dillard's - The trees are going up and these ornaments are to die for. And Jorge in the tree/china/bedding section is amazing!

    The trees are going up and these ornaments are to die for. And Jorge in the tree/china/bedding section is amazing!

    Dillard's
    Dillard's - Love the Shiny Brights! October 2023

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    Love the Shiny Brights! October 2023

    Torrid - accessories - Updated August 2026

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