Firstly I wanted to say that I am a devoted chicos customer. I usually shop online for the convenience but this month decided to go to the store at my local mall. The first time I went this month was a week day and in the early am so not crowded. I was greeted promptly by the sales associate and she was helpful. I went back last weekend and it was a Sunday and of course much busier. There were 6 people on duty and not one of them greeted me even when they saw me they just walked by. 3 of the associates were at the check out desk chatting. I was taken aback by the lack of customer service especially in such a high end store. I was made to feel unimportant and that is a bad feeling if you are a customer. I had money to spend but chose to leave and go elsewhere.
If I ever shop with them again it will be online. read more