Between the lack of help and Covid, I have missed customer service while clothes shopping - I found it again here. Someone actually greeted me when I went in the store and started a dressing room for me. I had just left Dillard's where I had to wander around to find someone to pay. Deb was my primary salesperson but the other ladies were equally helpful. It was my first time to the store but I plan to be back. Thank you! read more

I went in on Friday looking for a dress to wear to a party. Before I even got to the store, the panic attack's started. Why? I have no idea. But they were so patient with me and the friend I brought for moral support. She looked at everything I tried on and gave suggestions. I can't thank her enough for everything. When I came back on Saturday, the same girl asked if I needed to take a time out because of anxiety. She was amazing. My only regret is I didn't catch her name to send a note to corporate about her. read more

Service was pleasant, but I went to make a return and was told that clearance is final sale. I was offered store credit or an exchange. I very rarely shop with Torrid, so that was quite frustrating. I genuinely did not know. When I purchased the two items (at another Torrid store, to be fair), the sales associate did not mention anything along the terms of "just so you are aware, this is final sale"... Had that been the case, I would have been a little more thoughtful regarding my purchase. A purchase I made one week ago. Just one week! The sales associate that did the return was very pleasant. (which I appreciate, sincerely) She let me know that the signs in clearance say "final sale" in very small print. Though I appreciate her letting me know, it didn't help me now that I needed to return a few items. Could I have read the small print if I was paying closer attention to signage? Yes. But do we as consumers notice small print on signage as much as we pay attention to associates who inform us of any store sales or if an item is final sale? I know I don't--I expect the associate to let me know, especially at a somewhat spendy store like Torrid. I explained to her that I am not a frequent Torrid shopper, and that no one mentioned anything to me at the time of purchase. She was pleasant, but did not seem empathetic to this. Please, coach your associates to remind your guests of any final sales at the time of purchase. They may not be frequent shoppers who are aware of your policies. I spend a lot of money at Lane Bryant and in plus sections of several department stores... I thought I would start shopping at Torrid more often because you offer very cute, trendy clothing for a young professional like myself, but I am now turned off from doing so. Now, I have a gift card that will sit in my wallet for who knows how long. Next time--please try to put a smile on your guest's face if they don't usually shop with you, and not discourage them from wanting to come back. read more

Always a pleasant experience. The staff are very friendly and helpful during shopping, and genuinely want you to feel comfortable in the clothes you try on. I've only ever been to this Torrid so not sure how selection compares, but the customer service is great and the clothes are cute. :) What else can you ask for? read more

Torrid is run by the same company that has the Hot Topic stores. Torrid specializes in gothic-ish clothing for bigger girls. Sorry guys, you are out of luck on this one, this place just has clothing for girls. A surprising and refreshing store located in the mall in Littleton. read more

Torrid Horrid!!! Staff needs to be attentive and helpful!I was not acknowledged and I had hands full of clothing. I was so flustered, I left due to lack of help. I have enjoyed other locations, not this one. read more

I love stopping by this store. The staff is so friendly and so nice to you that you just want to keep coming in. I stopped in here to try a dress on and they were so nice to help me and my friend pick out the perfect outfit. Truly the nicest people in the mall. Keep it up ladies! read more

i'm such a spoiled little shopper brat. i grew up within 7 miles of the second largest mall in america (woodfield). i am used to having skus upon skus to wade through to create the perfect outfits. then, i moved to denver. who knew the shopping was so limited? i couldn't believe that the target in the tech center didn't even carry plus sizes and that the closest torrid was 20 minutes away not in DENVER (the big city), but in LITTLETON! the drive was worth it. the store has quite a few skus and is on par with my home location. there was plenty to sift through and i was super happy to walk out with my cutie tops and shorts. the girls were super helpful and attentive too. as long as i fit in the sizes (which i'm hoping won't be forever), i'll be back. :) read more

I love this store. I don't think everyone was made a size zero, so why would they be forced to slim down, and make cloths fit? I think cloths should fit you, you shouldn't have to fit cloths, and Torrid makes that goal accomplish able.\ read more

Worst online service ever!! I will never ever shop with this company again. I have never before felt so robbed and cheated. Horrible Horrible online ordering & return policies, as well as extremely awful notification on their policies. read more

Torrid for the win!! We traveled to Denver to see our friends get married and I was still without a dress!! So, we took to the mall, which I usually detest, but I was desperate! I walked by this store several times, as I did not think they carried my size (12), I thought they started at 14. As a last ditch effort, we walked in and asked what their starting size was and I was overjoyed to hear they had 12! The dresses I was looking at were mostly 14's and 24's...crap. But then there she was, this beautiful antique pink, strapless, mid-length dress, with little diamonds and pearls just under the bust. I had to have it! I asked the woman if she could bring it down for me and was told that their models are size 14, but my spidey-sense told me better and I asked if we could bring it down for a looksy. Well, what do you know? The tag read 12! Long story short-ish, I now own the dress and was complimented multiple times at the wedding on how pretty my dress was. Thanks Torrid for thinking of us girls who have curves and aren't exactly plus size but aren't small either. read more