If I could give a negative star I would. Because you cannot try clothes on, a salesperson suggested I purchase the items and try them on in the public restroom across the way. I thought this was a good idea so I did. I used some of my Torrid cash to make the purchase. Unfortunately, I was not happy with the fit so I retuned the items.
I decided to go ahead and get something else to use the Torrid cash. I did not look close enough at my receipt and when I got home realized the Torrid cash had not been applied to my new purchase.
I called the store and they said there was nothing they could do and to call customer support. I tried that and after staying on hold for more than 15 minutes, decided to send an email.
Just heard back and was told they are unable to apply this discount. Keep in mind, I returned these items within 10 minutes.
Horrible customer service, especially considering we cannot try items on and they have less sales then usual. You would think they would want the customers that do come in to have a positive experience and want to return. They failed! read more