We LOVE the care team...especially Dr. Lee, but getting the office to call you back regarding…read morerecords is like pulling teeth. I called over 2 weeks ago (my husband also called)...we left messages with records and their manager (Lindsey, I think)? Crickets. Very unprofessional and unhelpful.

Took Grandma here for a procedure. Please PLEASE CLEAN YOUR SEATS! The one I'm on as I type this is…read moreterrible, and I left a pic for the one that I avoided.

I've been taking my son here for several years and I'm to the point where I must switch offices…read more These people are awful. In my son's chart, very clearly and I've double checked before and I know it's true, is a note to send the notes from the doctor after the visit to my email. I always have to call and tell them to do it, but the ladies at the front desk, especially one in particular, see it on the account for my son and know that I get emailed those notes and it's been this way for the last few visits. The last time I called, I got an insanely rude lady named Becca in the office. She tried to cut me off and tell me that I needed medical records, and I told her no I don't ever have to speak to medical records and to just look in the account and you'll see the notes and what I'm talking about. So instead, she just cut me off and put me on hold. Then the supervisor for the office got on and she was equally as rude and did not listen at all and clearly had zero interest in helping and didn't understand what I was telling her, trying to defend the rude behavior of the first girl like a high school bestie, and was still not even listening to what I was telling her I needed. She basically sounded like an eight-year-old who's just back talking for the sake of it. Then she said that she would have to have me wait an entire week just for the office manager to be back in because she couldn't figure out what I even needed. I told her I don't need to speak to the manager. I just need them to ask the other woman at the front desk to look in my son's notes and see what I'm talking about because she always knows every time what I mean when I've requested this. I'm over three hours away so I can't go physically into the office to try to tell them anything. So now I have to wait an entire week to complain about both of those ladies to the manager and probably still not have what I need done. This place is a complete joke, and the women are rude except for one of them who is tolerable.

Was able to get a appointment for my child in a decent time frame. Upon arrival the receptionist…read moreKatie was short and rude and argued over an insurance matter. Her attitude set the mood for this place. The doctor we seen (Dr.Whitehead) was hurried and short and not concerned at all for our issues. Waste of our time, wouldn't recommend this place at all!

I'm so impressed with Dr. Rawlins. My general physician recommended him and let me know that he has…read morea good reputation for this particular type of surgery. Dr. Rawlins lived up to the recommendation and has drastically improved the quality of my life. I'm so grateful for him and his medical staff. They've all been so helpful. Thank you!

The wait is very, very long. Last week I waited 3 hours! I have spinal stenosis and have been in a…read moregreat deal,of pain for the last four days because of having to sit so long. They are short two doctors but the wait is unacceptable.

They only care about money. I know this is true of most medical things but they are BAD. I came…read morehere years ago, afraid of going blind. They prey on your fears. Convince you to do unnessesary surgery and treatments. Everything they promised with each treatment DID NOT HAPPEN. In fact, they were giving me eye injection too frequently and come to find that what they were giving me wasn't even for my condition!?! The latest druge - Eylea HD costs FIVE GRAND per eye. I got free medication from the company thought. For the first use of this, it had not arrived on time so they gave me a sample but turned around and billed my insurance ten grand! I pointed it out to them but they did NOT fix it. I have had every procedure you can for eyes except transplant and my vision has never improved. When I asked - which was every appointment - they told me they were preserving my central vision. I can no longer see at night. I have no peripheral vision and can no longer drive. One laser treatment scared by retina - but the did not disclose that side effect. Now they've been bought off by another company and its gotten even worse. They don't seem to understand how to move patients through the office and the wait time is generally TWO HOURS past your appointment. I persaonlly think they do this on purpose so you think they are busier than they are thereby making what you pay seem justified. They changed all the front desk folks and techs after the change of ownership. They are not good. For my last appointment they take me back right after check in for "testing" which goes fast (and is really not needed every six weeks) Then take me back to the waiting room and waiting I did - for almost 90 minutes. Then I get numbing drops and then back to the waiting room for almost an hour. Then - and this is new - they take you into this tiny room for the injections. Its hardly big enough for the chair and the doctor. And now, no helper - they are on a tablet talking. There is hardly room for the doc to move around and poke needles in your eyes! Its horrible. Check out other places like Inland Empire Eye or Multicare - I wish I would have chosen differently.

We had an Excellent experience today w/ Dr Colburn @ Spokane Vision Clinic. Both the nurse & the…read moredoctor took their time examining and testing both my kiddos. Additionally the doctor spent a great deal of time discussing & answering all our concerns & questions. He wasn't too pushy in either direction but rather provided us extensive knowledge about both forms of treatment and the success rate of each. We came to the appointment because we were recommended for Vision Therapy by one of our normal family vision doctors but Dr Colburn explained in detail why that may not be the best route to take, we personally picked this clinic despite us being referred to another clinic because of the detailed expertise on their website and we were hoping to seek care from the best of the best no matter the distance of travel (we come from Moses Lake). He also explained the possible need for surgery with my son but not my daughter. He described all of the details of what that would entail and the success rate and potential final outcome from surgery. We felt he genuinely respected our wishes as he could see we weren't a fan of having to have my son undergo surgery. He did a great job educating us with all the knowledge we needed to make our own decision as a parent (my mom was there with us in place of my husband) and recommended we do followup appts for my son in 6 months and 1 year for my daughter unless we see a negative progression in their symptoms or challenges within in their learning abilities that may be (or may not be) from their vision challenges (Strabismus exotropia aka wandering eye). He elaborated on the extensive cost of Vision Therapy and explained that medical coverage doesnt cover the expense because there is no proven medical studies that support the success of it but also told me if we wanted to still pursue vision therapy treatment to certainly do that if we felt it was worth the chance it could make a difference. With that said although he said surgery for my son may potentially help my sons issue there was no guarantee which is why he said we can monitor the condition. We genuinely appreciated his knowledge and willingness to educate us and didnt just soley push surgery beings that was the only treatment he could provide. Lastly his staff was all very patient, knowledgeable and respected our time. We had to schedule two separate appts one for each kiddo that were 1hr apart but they didnt proceed in that manner. Both kids were examined carefully back to back and reviewed with care. They truly took their time with us and treated each kid accordingly. we were a bit nervous coming to the appt because of a couple negative reviews I seen on Google but our experience was awesome...nothing remotely close to some of the negative Google reviews I read. Im so glad I followed my instincts to schedule with this clinic oppose to the original one we were referred to in TriCities. I felt Dr Colburn truly cared and went above and beyond to give me all the background knowledge I needed to feel comfortable navigating and making my own parental decision now and going forward. If you or your kids are having vision limitations such as my kiddos I highly recommend you schedule an appt here. While we didnt get the prognosis we were expecting I think it was better because he educated us in all the treatments we could ultimately choose to pursue how we felt best necessary. When we originally began reviewing this issue 1yr ago with one of our home vision doctors it was dismissed and mis-diagnosed. When we seen a different doctor within the clinic he recommended the vision therapy. The 1yr lapse of time really had me frantic about the situation and feeling like I was racing against time to not fail my kids need for care. But knowledge is power and this appointment really allowed my concerns to be recognized but not be full of worry. Thank you Dr Colburn & staff of Spokane Vision Clinic you really helped me relieve some stress from my worried Mama mind that I have the knowledge I need to proceed in the manners I feel necesssary.

Super great corneal specialist ophthamologist Doctor person with a friendly staff in the Spokane…read moreEye Clinic. I have serious God help me eye diseases. This is my go to guy. His specialty is rare. He is busy. I have had to wait. Worth the wait. He is in Spokane. Much more convenient that Moran Eye Clinic in Utah. Best care, free parking, immaculately clean.

I love this man. He is so competent, careful, thorough and effective. I heard from my brother…read morethat I could get eye surgery, for cataracts, and also to correct my dismal vision. Since second grade I've had glasses and later, contacts. I am 72 and had cataracts, astigmatism and I was near and far sighted. When I look now through my old glasses I get knocked on my a**. I'm an artist so this was inconvenient at the very least. My coke-bottle bottom glasses were wearing holes in the bridge of my nose. Dr. Skoog gave me surgery for cataracts, Medicare paid for it. At the same time I additionally had to get Toric lenses for astigmatism and they were $1100 per eye, totally worth it. Do you want to see, or don't you? Seeing is good. In case I was shaky or iffy about Dr. Skoog, my brother and some of his friends had had surgery with him. My sister-in-law researched him aggressively and found him superb.