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    Torco Supply

    5.0 (1 review)

    Services - Torco Supply

    Machine and tool rental

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    9 years ago

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    West End Equipment and Rent-All

    West End Equipment and Rent-All

    (6 reviews)

    Great experience renting the 35-foot aerial boom lift. The machine was easy to operate, very…read morestable, and provided excellent reach for working at height. It made the job much faster and safer compared to using ladders. Reliable equipment and definitely worth renting for any high-access work. Had an issue where it didn't want to start I called and they came out fixed it and offer me an extra day free of charge.

    Reserved a concrete buggy for a concrete job. Talked to Kevin on the phone BEFORE I made the…read morereservation and asked about if concrete gets delayed, can I rent it on a different day. He explained that it was only possible to change days if the weather was inclement. I told him I wasn't willing to take that chance and I would not reserve it since he told me that it wasn't reserved for the day we needed it anyway. He was anxious to get me to reserve it and said that if concrete gets delayed, he'll work with me anyways. I paid the required $200.00 rental and a $100.00 deposit. Sure enough, concrete gets delayed, I walk into the store at 7:05 the morning of the reservation. I spoke with Matt and told him I needed to change to the following day, he said, "This isn't how it works, your day is today, you paid for today, and either take it today or you're out of luck". He went to the back and asked Kevin his side and Kevin denied ever telling me they would work with me even if it wasn't a weather delay. I disputed the charges (which he kept the $100.00 security deposit even though it never left his shop) with my debit card company and they took the charge off, only to put it back on once they spoke with him. My next recourse is the magistrate. It's a matter of principle at this point. I'm writing this review in disgust that not only does a small company act this way with another local business, but he was extremely rude and arrogant with my wife when she tried to call and work things out. He went so far as to say "go ahead, tell anyone you want to, we've been in business for a long time, nothing you can tell anyone is going to hurt our business". After reading his response to all the other bad reviews, you can save your breath Matt, I already see you have an "I could care less attitude" and never seem to even try to work things out with a customer. You only blame the customer for everything and deny any wrongdoing. I will call my debit card company Monday, and will also file a claim with the Magistrate. I'll see you in court. P.S. I rented a buggy for less money from ORE Rentals in Easton for less money and they were, as always, extremely accommodating. They let me return it the following morning, first thing, (we didn't have enough time to return it by 5 that day) and didn't charge me a penny extra.

    Torco Supply - machinerental - Updated May 2026

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