When a business comes highly recommended one's expectations are high.
So as not to rely solely on photos we actually visited the store to hand pick the stone before ordering. I knew exactly what I had wanted since I had already ordered a small bag of the rock from Amazon.
Walking into the store there was a man sitting next to the door on a computer and a lady across the room on another computer. The man suggested we take a look outside since the rocks look different depending on if they are wet or dry. I did not see exactly what I was looking for outside.
Returning into the store the lady at the other computer and I were having a conversation. When I turned around there were shelves with boxes that had different styles of stones in them. I had found my stone. It matched exactly what I had at home. I ordered it paid in full delivery was also paid in full.
Unfortunately, what was delivered was not what I had chosen. The delivery man called the store; he spoke to a man (not sure if it was the same man we ordered from). So, I got on the phone explained the entire story and was told that's what I had ordered. He gave me the name and size of the rock that had been delivered. Again, I told him it was not the stone I personally handed to him while in the store,
The man totally shrugged me off and said '"I don't know what to tell you, it's already delivered". I asked if I could get some of the original rock, I selected to go on top of the wrong stone to cover it. His reply was "yes, but it would be expensive". Hmmm that's the customer service??? Really??? I am disheartened and disappointed!
So, the moral of my experience is: before a stone drops on your property go out to the truck and check it. Maybe you will have better luck then I did. I'm still very upset. Really cannot believe there was no reconciliation of receiving the wrong stone. Money wasted. read more
