Stay clear away!!! I had a quick turnaround order for some trading cards and was so happy to see a printer nearby that could do this quickly for me per their website.
Let me first mention that this is not first time designing and ordering print jobs in person or online. I know how these things work and how to design and choose the right paper, images, quality, etc. I got through the online design on their website fine. But then the website would not accept payment and I kept getting an error. Someone called me and had to retake the entire order over the phone. Her questions made me begin to regret the order based on the questions she asked- is this really a professional printer?
I picked the cards up for my event - they were a little late but thought I could still get them distributed. The quality was awful. The cards were not trimmed straight, the paper was not a heavy card stock with UV front like ordered. The images and coloring were off- blurry and streaky. And the box was filled with paper trimmings from the crooked edges that were trimmed off. Almost as if someone manually printed these on photo paper or stock. My kid could do a better job. How embarrassing I'd never give anyone these.
On July 14th I asked for them to be redone. That request was confirmed. I then checked in on July 26th and they did not have them done. I checked in today 8/4 and asked for a refund. I now have a beautiful set of these cards from a reputable printer. No proactive communication. Not willing to refund me. Told me via text "it isnt fair." What's not fair is taking someone's money and not delivering a quality product as depicted on your website. read more