I have bought TWO cars here Our honda pilot and mercedes E class . with all honesty they worked with our challenged credit when we would not get approved any where else. We got exactly what we wanted AT A GOOD PRICE! our cars have low miles in amazing condition and they did not quit till i got exactly what i wanted. We will continue to bring our business here time and time again. Thank you Christine and Dennis ! HONEST REVIEW NO ONE SOLICITATED IT. read more

This place needs to change their name to top line lemonade with all the lemons they sell, save your hard earned money and look somewhere else, they'll take your car and cash, and replace with a polished up turd, those salesman's are nice to your face, but once they sell you that car, be prepared to deal with multiple scumbags....yelp helped them out with that 1 star read more

I won't name names. I know how they conduct "business". They rip you off on purpose. I had a friend that used to work for them, and I have heard first-hand all the creative ways they come up with to screw-over customers. They pretend to be professionals and go beyond to ACT the part- but it's all a game to them. A facade. I went in recently, to look at a used vehicle. I knew their reputation- so I knew to play it safe. I asked a lot of questions. They couldn't or refused to answer simple inquiries. They attempted the bait 'n switch, checking another lot, etc., Nothing has changed in their tactics. After I explained I was an ex-used car salesperson they offered me a job- I told them HELL NO! No ethics. No morals. Just scum and GREED. BBB and Attorney General should be contacted and this place investigated and shut down, IMO. DO NOT BUY ANYTHING FROM HERE!!! you've been warned. read more

READ ALL REVIEWS....THE GOOD ONES ARE MOSTLY FAKE THAT THIS COMPANY HAS SOLICITED. BEWARE THESE CARS ARE LEMONS...BUY AT OWN RISK. They will sell you a car that will not pass inspection. After you pay for the vehicle they will tell you to drive it to get an inspection sticker and they will refund you the inspection sticker cost. Only problem is...the car will not pass inspection. They reset the engine light right before you drive the car off the lot. Then you bring the car back to Topline for repairs for it to pass inspection and all they do is reset the light again. Nothing is ever repaired and frankly they do not care. The local police were contacted. They explained that they receive these calls all about Topline all the time. I was told that I will need to take TOPLINE to court if I want to get my money back...Can't wait. read more

If I could give this place negative infinite stars I would. Words literally can't explain how rude , unprofessional, and scum these people are. Only sell lemons and the "manager" Anthony is possibly the worst human I've ever met in my life. Sold me a car with 3 things cussing to not pass inspection , replaced tires with used non matching set when it's an awd car. To put into perspective I opted to stop having them "work on car " and pay for repairs for myself because Anthony is simply incompetent. Maybe most I've ever met In my Life on earth. A dumb dumb with 0 respect and all they do is try to burn everyone. Don't make same Mistake I did. Other places who will finance you and not be a complete scum bag. If you read this Anthony go f**** yourself. read more

Never go to Topline methuen or haverhill they are a fraudulent company and will sell you a lemon ! I have been dealing with them for months. They sold me a vehicle that will not pass inspection. They removed my check engine light from my vehicle apon purchase to try and hide the check engine light problem. After they tried to fix my car they gave it back to me with 18,000 extra miles on my odometer and they broke my AC and back up camera ! Do not trust them. Anthony the car salesmen is full of broken promises and lies and Dennis has a tempter that's out of control don't trust any of them they are theirs and good luck getting a refund from them or anything ! After they take your money they want nothing to do with you ! read more

Topline Imports - Never go to Topline methuen or haverhill scam alert ! They are a fraudulent company - Car Dealers Near Me - Haverhill, Massachusetts

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Don't ever go here. You never get straight answer from them. They are not being honest. I made a mistake to pay them 100% payment. You will not not get your car after weeks. read more

My fiancé was told today with the kind of money he was looking to put for a down payment he would be driving the car off the lot same day. After almost 3 hours and $500 MORE down than initially discussed, we still do not have the car. Not happy at all so far. read more

Do not go here. Seriously. I got my car here and it was literally the worst experience but they do not return deposits and i couldn't afford to eat mine. Finally got a car, they over charged me for it, the company i financed through showed i was basically screwed out of $2400. Got home check engine light was on, that took 8 months and 1 ticket for no inspection sticker to fix. The battery was also dead when i got to my car the next morning to bring it in for the check engine light. They were going to fix the o2 sensor and dropped it into the car making a 15 minute thing last 3 hours. Even if your credit is shit find somewhere else or only blame yourself when you're frustrated and screwed over. read more

This topline imports are nothing but scammers. My son has been waiting over a month to get his car fixed cuz it didn't pass inspection when he took it to place. They said they couldn't believe they Topline Imports let him drive off their lot with an unsafe car. Now claims mechanic left early and could not work on car, my son said I need it for work. Well they didn't leave keys for him to take his own car. And they are closed for the long weekend. They are unreal read more

They sold me a car they did not have a title to, i was lied to for weeks before embarassing enough i had to have my dad reach out to them. My father was then informed that the car had a lein on the title and they can not provide any answers further then the title is in the mail, this was a month after purchased. Anthony is a liar and will take advantage of your misfortune by using it to his own advantage. After i signed papers it was like pulling teeth to get an answer to a phone call, i litterally had to call their haverhill location and threaten legal action to recieve a call back. Will be contacting bbb and attorney general read more

WORST PIECE OF SHIT COMPANY THERE IS!! they are scam artists and sell lemon cars that won't even pass inspection! On top of that, they say they will refund your money and are complete liars. I waited in store for 1.5 hours to talk to someone and they never showed up! I have called countless times and they said they will refund and they have not. They are ignoring my calls and refusing to help me in any way when they are the ones who sold me a shitty car that i cant even drive! DO NOT TRUST THIS COMPANY, DO NOT GIVE THEM YOUR MONEY! read more

.sketchy dishonest business. .Had the opportunity to watch them in action. A very dear friend of mine purchased a car from them never told of all the things wrong Won't answer phone calls won't communicate in any way. Do not go here for a car. This is a very bad business. read more

I have done business with them before, so I figured I would continue...Should have just walked away. Decided to finance a car with them. So after signing the paperwork, they said it had to go through a dealership inspection. Long story short, it has been 2 months and I still don't have my car. My car payment is almost 2 months overdue by 2 payments, due to the fact they said they would cover it. Of course they didn't. So I had to get the Attorney General involved, reported them to BBB, and call the news station. It took the news station for them to "TRY" to contact me, however, I never received any type of contact from them. So I cancelled my contract with them and supposed to go pick up my refund and paperwork saying that I am not responsible for any future obligations. We will see. Save yourself the trouble and NEVER do business with this company! read more

If you buy a car there. I wouldn't blame them. We have warned you. They don't care about integrity. They do little to satisfy your concerns. If you buy there. You will have lots of additional frustration. You have been warned read more

Just call this place lemons!!! All there cars are junk they don't even clean the cars after you buy them. I bought an suv with 80k miles and have nothing but headaches with these assholes. I knew I should not have bought the car when I couldn't test drive it because of the brakes. They said they would fix it. They just topped off the brake fluid. It was leaking from the master cylinder. The check engine light comes on every few months because of an evap leak!! Never will I buy I car again from these fucking people. read more

Just a heads up to anyone looking to buy a car! Dont ever go to Top Line Imports on River St! I went to look at a car and I told them i wanted to pay cash for a car. They didn't have anything i liked for what i wanted to spend! Next thing you know they are convincing me to finance something more expensive. I didn't want a payment! They have me put down a $300 deposit which I was told I would be able to get back if I did not purchase that car! I ended up buying a different car and now Topline Imorts will not refund my money claiming that there is a $299 cancellation fee which I was never made aware of and have it posted where customers will see it! Its dealerships like that, that give car salesman a bad name! I filed a report with the better business bureau and after looking they have F rating! They pretty much stole my money after swiftly having me put down a deposit knowing I was still looking at cars! I never received any paperwork or was advised of a $299 cancelation fee! That's why they told me to make a $300 because they knew I was not getting my money back!!! Topline Imports is a sleazy business and I would not recommend them to anyone unless you want to get ripped off!!! Please do ne a favor and repost this! Consider it a public service announcement! Thank you! Topline Import Methuen you suck!!!! read more

Buyer beware. My nephew recently purchased a car at this dealership and is going on 3 weeks now without having been able to take delivery of the vehicle. Between delays in the dealership getting the title and incompetence on the dealerships end with getting signatures on all the paper work. Never in all my years have I seen such incompetence. At a maximum it should be no more than a week between signing the loan docs and taking delivery of the vehicle. read more

The card at topline appear to be beautiful, the staff comes off as friendly and attentive, however, that is not the case. The cars are not mechanically sound and will not pass inspection, if you bring the car back for a check engine light, they just clear the code to shut the light off to make you think it's fixed to make you go away. They do not stand by there warranties, most of all when you go there and finally demand to talk to someone about how you're being treated as a customer, such as management, they call the police on you. Ask the local pd it happens at topline all the time! These cars are lemons and the sales staff is deceitful and underhanded. Do not! Buy or even think about buying from topline. Please read other customer reviews. read more

The worst customer service ever. You see vehicles that you want it on the web but when you get there they say they have another lot finally I want to see it to the other lot and they offer me another because they don't have it. I went to the office twice nobody was there then I called then somebody came out by far far far far this is the worst place to spend your money read more

Buyer beware, these are not honest business people. This place is an example of the used car salesman you don't want to deal with. I was in the market for a BMW and found one at this dealership. I put a $100 deposit to hold the car over the holiday wanting to have it looked at by my mechanic. Justin, a low-life salesman, told me that they only needed the check to hold the car and that I would get my deposit back. My finances changed and I wasn't able to go through with the purchase and asked for my deposit back. When I called to get my refund I kept getting the run around of needing to get a check from "corporate." Then all of a sudden they told me they have a firm no refund policy. Which was never brought up the first 4 times they talked to me. Why would an honest business need to steal $100?? Thank goodness I didn't give them the $1,000 deposit they initially asked for. These people are crooks and the reason why we need laws to protect consumers. read more

This place is awesome, we bought 2 cars from them, they were courteous, efficient, helpful, and more. We highly recommend them to anybody who wants or needs a car. The staff was great, even though they were busy, we didn't mind waiting because we knew that they were giving us the same attention that they were giving to everyone. We have to admit, that with the first car, our credit was not the best but they helped us, we came back a year later and were able to buy a second car! We must have visited a lot of dealerships, however they said they could do it, and they did!! Highly highly highly recommend read more

Horrible experience after going in on a Saturday. I saw a vehicle I liked. Car was at another sit. Salesman wanted a $100 deposit to check banks he said on Monday. We didn't hear back for a week. So I started calling... got the run around of will pass message on. We called from cell phones for weeks & no answer. The only time we got an immediate answer was with blocked calls. Told the guy refund we wouldn't do business here. 2 weeks later still nothing & no answers calling from our cells. So we blocked again after almost 1 month he answers & claims (it's a Saturday), he refunded Thursday evening. Okay! If we don't see Monday we file a claim with bank & BBB. Oh & he has trouble with financing because "parameters". His vehicles are all over 100k or to old in years.go some place else is my recommendation. I did and drove off with a beautiful vehicle in a couple of hours. read more

This is by far the BEST car dealership that I've ever dealt with. The owner, Jimmy really went above and beyond to help us get into a decent vehicle with the payment we were looking for. We were driving our 2013 Nissan Sentra off the lot with no problems whatsoever. The salesman drove us to the bank to get the financing approved where the paperwork was already filled out so out was quick easy and painless. We paid an EXTREMELY low down payment and out monthly payment is less than $165 monthly. Friendly staff that will go above and beyond to help you out. I would send any of my family members or friends to purchase a vehicle here. Kudos to Jimmy!!! read more

If I could give 0 stars I would, Dennis is a complete LIAR MANIPULATOR CROOK! I bought a vehicle from there, even after they refused to let me test drive the vehicle because to was too late in the evening (red flag I KNOW) the check engine light is on, Christine and Dennis just tell me its a fuse that needs to be replaced they will have it by Monday mind you I picked the vehicle up on Friday. a week later I'm driving and I smell a strong burning smell an the vehicle starts to stall.. I drive it to Haverhill and they tell me my engine needs to be replaced they are gonna put me in a new car but not today the car is safe for me to drive home.. after arguing for 2 hours I decided to just leave, we texted for days about the vehicle they were gonna put us in we went down to see it CHECK ENGINE LIGHT IS ON they need time to repair it blah so we wait .. now not even 3 week after I got the vehicle it breaks down smoking engine doesn't go over 5 mph. Christine and Dennis then tell me for me to pay for the tow or have my boyfriend drive it from Nashua NH to Haverhill MA ABSOLUTELY NOT ! We contacted the bank to make sure we could take our name off the loan if this didn't work out which we could thank god !! We find a ride to Haverhill around 5 because they are gonna "put us in a new car" 2014 Nissan rouge no lights everything is perfect.. dennis gets a call slams his door and comes out 5 minutes later saying we need to go to Methuen location to get the car which they told us it was "5 minutes away for 2 hours" we leave Haverhill after 2 1/2 hours of being completed ignored and go to Methuen we get in the vehicle its shaking smoking and every light is on... we spoke to Anthony who seems to be the only normal person there and we are getting a full refund he made it very clear that he will do anything to fix the situation ... DO NOT GO THERE, DO NOT WASTE YOUR TIME. THIS PLACE IS NOTHING BUT A PROBLEM AND DENNIS WILL JUST TRY TO SCREW YOU ANY WAY POSSIBLE WITH WHAT HIS SIGNATURE LINE "IT WASNT EVEN GETTING YOU APPROVED" BULLSHIT read more

Cars you see on there website are overpriced for used vehicles to finance I would have loved to do business there if they could negotiate the price but looks like they are not interested in helping just to rip you off. example 2012 honda civic with 160k miles for $7595? you will end up paying around $9000 financed! now if it had around around 60-80k miles then i would buy...yet with terrible customer service skills they mean stay away from us. read more

I had done business with them 2years ago and now I go back and give them a deposit and it takes them three days to give it back to me. Very dishonest finance manager. Stay clear of this place. read more