From beautiful pens and handsome hankies to sunglasses, a Polaroid camera, lighters, and all the other delicious novelties, especially the pens and stationary from Paper Republic, this place never misses. I have to shout out Liz, who has been nothing short of exceptional. She never makes it feel like a sale. Instead, it feels like you're going home with treasure, objects meant to be used, lived with, and loved. She is incredibly knowledgeable, friendly, and charismatic. She's absolutely got it. Ever since I discovered Topdrawer on Union Street a couple of years ago, it has become one of my favorite day off destinations. Whether I'm returning for a new find or stopping in to pick up a refill, I can always count on a genuine connection with Liz, and that is what keeps me coming back. read more

Selection was impressive here - most of the things I looked at were Japanese, and very pretty to look at. I'd love to whip out one those fabulous Japanese lighters for instance, but they cost three times as much as a good zippo, so perhaps not. Lots of great stuff like journals and pens that would look good in an office, but who has an office any more? I wonder about the longevity of stationary stores, like muffler shops. read more

Topdrawer - Cards & Stationery Near Me - San Francisco, California

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I unfortunately had a poor experience at Topdrawer and will not buy anything from them again. If you order things online, you can't return them at a store, which is such a terrible consumer experience. And, they don't pay for free return shipping. I actually LOST money on a purchase here because I was not happy with an item and had to return it. It also seems like no one is trained on these processes (online customer service vs. in-store employees) and I would get mixed information, wasting my time and creating even more hassle. read more

Only place in town that sells my favorite refills. They carry a nice selection of pens that'll stand out from the average stationary and the service is nice and friendly. read more

Basil & Liz were so sweet and helpful picking out a pair of sunglasses, they set them aside for me when I was unsure if I wanted to spend the money- and I walked back five minutes later and purchased them! Liz tightened them for me as well. Such a cute store to pop into browsing around cow hollow read more

This store is a dream to browse and find stationary and fun useful things to add to your life that are stylish, practical, efficient and helpful. I've gotten some of my favorite pens, gifts for people, sock slippers, a tote and gear here. Somehow the organization is very soothing and it's just pleasant to be in the store, maybe because I was born in Japan and it makes me think I am back in a shop in Tokyo. I almost never miss a visit here if I am on Union Street for any reason be it brunch, happy hour, a salon visit or even co-working. read more

Oh my goodness, I would come here for the pens alone! I came to the store bc I happened to park right in front of it and the rainbow of pens lured me in. This is the type of store where you spend money on items you think you need but it's really bc you want it. So many Knick-knacks and things you didn't realize you needed until you walk into this store. I bought a felt pen, not just any felt pen, but an erasable felt pen because it's erasable. If you're looking for comfy, and quality house slippers I would come here. They come in a huge assortment of colors and patters, not your mother's isotoners lol. Any travel need you have they sell it. I actually debated about buying a neck pillow bc it was different and looked really comfortable compared to what I've seen out there. read more

Some cute stuff, but watch out. They do tacky marketing cons, almost got me for $10. For example, I bought a bunch of pencils that were a great deal, but at the register, they were no longer a dollar each, they were 2.29! When I asked her, if they were a dollar, she said oh yes, and immediate pressed the discount button and charged me 1.15 for them. Yes, I bought a $37 canteen there. But, the whole thing felt gross, and as nice as the lady was, she was participating in a con. I'm not sure who owns this place, but it's not someone with scruples. It's gross and unethical. It's not how America works. They said they would not change the sign and had no intention to change it. It was out of their control. read more

Topdrawer - It's not a discount if the sign says $1.00. If I didn't say anything, they would have cheated me out of more than $10. - Cards & Stationery Near Me - San Francisco, California

Fantastic service -- I was looking for a passport holder and other travel items, and the associates were so thorough about recommending/finding products (which I ended up choosing). I also got leather embossing done and was very impressed by the attention to detail and and quality there! This is a GREAT place to get beautiful, practical gifts for others (or yourself)! I will definitely be back. read more

This location of Topdrawer - as well as the one on Valencia Street in SF is outstanding. The young people running the shop are knowledgeable, kind, very helpful and they make it a joy to be there. Found fantastic reading glasses from the excellent line of Kolo Glasses they carry. Beautiful papers and watercolor books too. I highly recommend checking this wonderful store out! read more

A must visit for those who like Japanese stationery or macaron erasers. Itoya Topdrawer feels like an older, more adult version of Maido. While IT carries cute things, the designs tend to be more understated and they don't have a large section devoted to San X character merchandise or a large number of pens. There are fewer pens here but they tend to be nicer (including fountain pens). The leather desk accessories and Kolo photo albums come in a variety of colors. They carry a wide variety of elegant patterned furoshiki, the Japanese fabric wrapping cloth. I also spotted wonderful greeting cards, notebooks of all shapes and sizes, planners, toys, puzzles, Tokyo Milk cologne, origami paper, printed tape, tape dispensers, jewelry, etc. The cupcake and macaron erasers are $1 each. My picks: * Clever flat metal letter openers shaped like pens, Swiss army knives and scissors * Paper bags with graphic prints * Bacon sandwich tags, I think they're bookmarks read more

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Love the customer service here. Friendly and helpful people. Great products, although I'll have to admit a bit pricey.

I placed a phone order at the store in San Francisco near Octavia street ,since I don't have a store nearby. I got great assistance from Zana. She even called the other store in San Francisco to check for availability and called me back right back with the information. When a problem arose with my order she sent me an e mail and solved the issue. I haven't have a service like this before. I really recommend to anyone tip visit the store. It's fun, and friendly. I am very HAPPY with their customer service. read more

This store is filled with beautiful, quality products. Perfect to find a gift or splurge on yourself. Beyond the things they sell, the staff is amazing. They are very attentive and helpful. read more

This spot is so cool! Wonderfully curated gifts and accessories. Design-inspired and cosmopolitan. I really liked browsing the store.

Expect your first time visit would be about 45 minutes in the store because there are so many things to explore! Fine pens and stationery, travel accessories and smart light weight backpacks.. This is my new favorite store in the Marina. Excellent for gifts and self rewards :-) read more

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Awesome shop, but TERRIBLY DISAPPOINTING customer service. I purchased a cute tote bag there a week ago and paid cash. I later spoke to my sister, for whom the bag was going to be a gift, and found out she already owns something very similar. I tried to return the bag this morning and was told I couldn't, since they didn't have enough cash in the drawer to give me. Uhhhh WHAT? You don't keep a measly $35 in your register???? I said that was not acceptable and then the manager offered to give me store credit, which...no. If I paid in cash, I would prefer cash back. There is no policy anywhere in the store indicating that they cannot refund cash purchases. Neither employee seemed the least bit apologetic whatsoever about the situation. I ended up keeping the bag and maybe I'll attempt to return it AGAIN next time I'm in the neighborhood. read more

There is a special place in my heart for Japanese products, I can't get enough of them. Went gift shopping here and found just what I was looking for (a handsome pen and pen case). The staff was helpful in guiding me and offered to gift wrap my purchases. When I asked if they could also wrap a book I purchased next door... they not only said sure, but did it for free. That type of generous and outstanding customer service made me feel special, love the store and service! read more

I do love this store and all the little knickknacks on offer: leather passport covers, incredible pens, stationary, furoshiki (cloth in which you wrap presents, boxed lunches, etc.), and countless other items. Itoya is great for last-minute or long-contemplated gifting to friends or yourself. And the staff are helpful and impressively wrap your gift items. read more

super cute and nitschy stationary and accessory store. I found a macaroon eraser and a fruit tart candle in that shop- neat! nice and helpful staff- brownie points. read more

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What a wonderful find on a rainy Saturday in the City shopping on Union Street. Great selection of gifts and Itoya products from Japan. The service is wonderful and fun to geek out with the staff over their amazing trove of treats. I know I will be stopping in again during my next visit to the City. read more

My friend and I were visiting each shop. We ducked in. This shop has stationary and travel goods, my type of store. I picked up some cards; and thought some of their travel items which pretty nifty ideas. I liked the last piece of cloth which is a convertible bag. I don't remember what it is called, but the shopkeepers showed me a whole book of bags to convert the piece of cloth into. read more

I placed an online order for a travel journal around thanksgiving and never received it. I called up the Boston store and was given amazing customer service. I was called back by a woman named Lauren who was super apologetic and the company took full responsibility for the error. They then overnighted me my journal even though I told them not to as the cost of shipping was probably more than the journal cost them. Inside the box was a very nice handwritten note from Rafael, once again apologizing. He also included a nice gift as a gesture of appreciation. I tell you, it's customer service like this that restores my faith in humanity. It's one thing to make an error, as we all do as humans, it's another thing to handle it with grace and go the extra mile to make things right! You guys are awesome! I'll be back read more

I loved this place! They had the coolest stuff- erasers that looked like mini macarons, an Artifact Uprising booth on display and a computer where you could make your own, a wall of cute cards (including lots of Rifle Paper!) and a whole wall of pens/notebooks/notepads/school supply heaven. Plus the girl at the counter was super friendly and willing to help. read more

There are two places on Union Street that absolutely rock. The first is The Pink Bunny and the second is Itoya Topdrawer. Itoya Topdrawer has some of the greatest merchandise in San Francisco. The staff is super nice, really great to talk to, and pretty darn funny. I would highly recommend making a trip to The Pink Bunny for a great set of lingerie then taking a trip over to Itoya Topdrawer and buy some "get out of town" gear. Then go book a flight and have a great vacation. Bon voyage!! read more

I was so excited to learn that Itoya has opened its first store in the US. This location is very tiny, so don't expect to find anything close to the six levels of amazing-ness that is in Tokyo. That being said, they have a very nice selection of beautiful Japanese traditional textiles that can be used as decorations, napkins, bags, etc. Their leather goods are also lovely, but quite pricey compared to what you could get them for in Tokyo. Lots of beautiful cards, although I felt like much of their inventory focused on US makers and not Japanese companies. Customer service was friendly and helpful, but not overbearing. I look forward to visiting again and hope their inventory expands! read more

I have had nothing but trouble trying to use a Topdrawer gift card that I was given. Two different reps tried to rectify and turn into an online card, but it just doesn't work and their responses, while I appreciate them, are completely useless. read more

Loved this place. It has an exciting stream of stationaries! Some of them are less common in the marketplace including the erasable gel pen . And the shop assistant who is cute and knowledgeable about their product is extremely helpful! Hope they carry more cool stuff and have a functioning web store. read more

When I stepped in I felt like I was in a magical place! This is a DREAM stationery store for all those who love and appreciate good writing tools, papers, cards and gifts! I will definitely be back soon! read more

I fancy myself a stationary store connoisseur and I fell into stationary shop heaven here. Yes, macaron erasers were the perfect gifts my teen daughter needed. We bought MANY. But they aren't a one hit wonder. Head deeper into the store and you will find beautiful cards, notebooks and leather goods. I adore it here!!! read more

I went in about 3 months ago and purchased a lovely carry on bag for my boyfriend and they didn't have the matching smaller bag and I left my number and email so that the staff could contact me and about 2 months later when they did have the color they still contacted me and I am so surprised on how the employees carry out the companies loyalty to providing the best customer service! They are amazing and I actually wanted to contact them to order a bag but there phone is disconnected and I would really like to order something but I don't know how to contact them since I no longer live in San Francisco read more

Great store for travelers or people that like being organized. The staff is very friendly and knowledgable.

I walked in here almost entirely by accident - and am so glad I did. Great staff (I was showed an entire range of Kolo photo books and styles with no pressure at all to buy) and wonderful for stationery/travel lovers. If I wasn't going to Japan in a couple of months, I'd have gone crazy in this store. read more

Wonderful shop! So many unique gifts from travel aids to reading glasses to stationary and wonderful variety of pens. Check out the great reversible/fold-able slippers from Japan. The shop is well organized and the assortment of practical, modern Japanese items is alluring. They also have things from Denmark, USA, Italy - and all seem so well made. The sales people were also delightful. One small caution, don't buy the Swedish Gingersnaps - they have gone stale - even with an acceptable "use by" date. Besides that, I already have a list of what I want for next time! read more

Adorable Japanese boutique. Apparently they have a huge store in Ginza in Japan, but this is their flagship US store. I am in love. I wandered in here randomly and am so glad that I did. I have been looking for my brown Midori leather-bound passport case for traveling and found it here. It was cheaper than any of the online sites I found it on too! Score! The employees were very helpful. They opened up packages to let me look at other colors. There are boundless gift ideas in here (colorful macaron erasers, cards, staple-less staplers, fancy pens, Japanese textiles, sparklers). Cannot wait to come back here. But I need to be careful lest I spend half my paycheck here! read more

This store has the most beautiful selection of stationery and writing accessories. Most of the pens and journals are imported, which means you'll see brands you didn't even know of. The store isn't overwhelmingly crowded with merchandise either- which is nice. Too bad it's a bit expensive- but honestly, the prices are fair for the quality you're getting. read more

I don't live in San Francisco. I ordered a portfolio from them over the phone, and it was shipped and mailed to me very quickly. The staff over the phone was really friendly and helpful. I highly recommend them! :) read more

I am in Chicago and just called the store to see if they carried a specific brand of pencils. The woman I spoke to, Betsy, was an absolute PLEASURE. She was helpful, resourceful, kind and cheerful--and willing to go above and beyond to make sure I was a satisfied customer. I do not know if I have ever received such excellent customer service. Just outstanding. Congrats Itoya Topdrawer on the quality of your employees--I will be returning. read more

Loved visiting this store in Haight-Ashbury! The salesperson was friendly and helpful and I wanted to buy everything they had! Erasable gel pens!!! I have never been so delighted at a pen find!!! Ha! Yay!!! read more

this store is the best!! youre bound to find something you wanted or something that you never knew you needed. their friendly and warm sales people educate you on ever product. some notable products i have purchases include the following: mairppa slipper. they are like walking on clouds. all hand made in japan with fun patterns to choose from. the takenaka bento box! best way to pack my lunch for work, microwave and dishwasher friendly. color chart pencil case!! i use to use it for pens now its my new make up bag for my purse. seriously everythign in this store is so cool!! i just want one of everything in every color please and thank you! read more