Everyone from Sandy in the office to Nick & RJ who came out to fix my leaking toilet were kind &…read morehelpful. Great people and excellent customer service! Definitely recommend.

Professional staff. Fair pricing. Saved us $16,000.00 after correctly diagnosing the problem and…read moreoffering the correct solution. The first company wanted to spend $19,000.00 replacing pipe that wasn't damaged.

His dad is not a licensed plumber and does patch work that is outdated and doesn't follow new…read morecodes. Hire a licensed plumber for any of their work. A plumber looked at the work he had done for me. Shook his head and had to replace everything he did.

Willing to work with customers to get the project done right. Seeks knowledge and the right experts…read moreto keep expanding his experience and expertise. Helped finish a staircase remodel including wall and ceiling drywall and staircase installation in an old house without a square or flat wall. Even through the hiccups, they stay positive and are determined to get it done.

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Needed new roofing, job went fast and looked great. Price was i guess normal. Now 5 years later I…read morefound out the roofing was cut too short on the drip edges allowing water to wick/capillary back under the roofing and running down my walls under the siding. My back bedroom from the foundation and up are water rotted. Sill plate, rim joists flooring, wall studs. Could be 25K in damage and insurance wont pay, and this guy is not to be found/

Just had our new windows and doors installed and love, love, love them! Ordered them through Paul,…read morethe owner, which took about 8 weeks for them to come in from the manufacturer. We ordered full screens but half screens came in so we have those in right now until the correct ones are delivered. BIG shout out to Zack and Greg who installed them! They did a fabulous job, very professional. I just cant stop looking at them. My dog likes the storm door that opens either at top or bottom so he can look outside. I would definitely recommend this company if you need new windows and doors! Update: the window screens that were installed were not the full screens we ordered. They were supposedly reordered the day of installation, June, and its 4 months later and we STILL do not have them. We are constantly calling and getting one excuse after another from the owner. Really like the windows and doors but customer service is not good at all. Will not recommend this company for this reason alone.

They completed the work quickly and were transparent in the price. Also they had flexibility in the…read morecosts when I did find a cheaper (but less experienced) option

Old garage roof was leaking during heavy rains. Called and Zack came within and hour and gave me…read moreoptions to repair. Decided to replace the whole roof because the warranty is so good. They use a very high quality shingles and their employees were knowledgeable and polite. They are very good at roofing and cleaning up afterwards. I see they also replace windows and doors and will be calling them for an estimate. If you need roofing work look no further than Acosta Angeli roofing company.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

Terrible. Bathroom cabinet/marble top was measured wrong. My contractor installed before I saw it,…read moremaking necessary drain adjustments to make it work, connecting flexible pipe. I called about it and was told "the pipes are where they are" and they wanted to charge me $100 for restocking and I would have had to pay for a replacement. They were not going to credit me any of the $1873 I had paid. All I received from them was attitude.

Beware. Do not even consider. Would give less than one star if I could…read more Deceptive practices! Was promised and paid upfront for quality custom designed cabinets made on GB K&B premises, like the ones I ordered for my kitchen (and was satisfied). Bath design, however, a completely different experience. Cabinets are too cheap even for a laundry room, are definitely not custom made. My installer agrees. GB K&B is now ordering from an outside vendor. I was not told of this upfront. Charlotte House of GB K&B did the measurements; however the shower bench and adjacent closet do not align properly. I called Charlotte House, at first she promised to "make it right," but then referred me to Sharon Bedolli (owner). Sharon at first said she would help then did not respond. I also contacted office manager Kelly Bedolli, no satisfaction there either. How they can stay in business going forward is unclear to me.

Asked for a plumber to turn off my boiler . We both decided to leave the boiler on which made more…read moresense . They sent me a charge for the boiler that the plumber never turned off . I called and they stated they would give me a call back once they reviewed everything. Today I called to schedule an appointment and was asked to pay that same bill . I stated I don't mind paying if you come and turn off the boiler now since technically nothing was done that day . He stated he would remove charge and to never call them again . Yes this service is terrible and unprofessional.

Do your research. Rates $120/hour. My fault for not asking. Job ended up taking almost 7 hours…read more Leaking faucet doesn't leak now but for that price I would have bought a new tub instead. I see here that the shop is union.