If zero stars was an option, I'd 100% choose that.
Tom & Erin Carter are the worst kind of people. They left a massive hole under our pool, and then trapped our cat under there who was then buried alive. When we found this out, we notified them and was told that Tom would call us. Never did. Took him 5 weeks to reach out via email and he was trying to charge us 10,000 more dollars for us saving our cat from his shallow grave!
Now he is not responding to us (almost 3 weeks now) and I've heard (from the pool manufacturer) that he isn't intending on finishing our job.
We are out A LOT of money. Please beware of these people, they have several businesses they try to open and fraud people then close. read more