Longevity does not mean better Customer Service. Of the 12 years this salon has been in business, I…read morehave been a client in Erin's chair having my nails done for 9 of them. (I am not in San Francisco by the way-I am local) I am not the perfect client. I have my fair handful of no shows in 9 years, on rare occasion I ask for my check to be held or post-dated & I own the fact I am VERY fussy about how I like my nails done. I have however been an absolutely 100% faithful, loyal client. In 9 years I stayed through not 1, but 2 sets of staff walking out on the business leaving the salon all but empty. I stayed through the ups & downs of Erin's personal life as its brought to her table during nail appts, supporting her fully in person and on FB with pics of my nails, advertising the business & scores of positive comments. I have given my business to her hairstylists too, while not really being able to establish a customer relationship with any one stylist due to turnover (until the last year or so with Megan and she is AMAZING!) So currently after Erin cancelled my regular payday Friday 12/14 appt & moving it up to Mon 12/10 of that week for her vacation, I asked her if I could write the check for Fri-my regular appt day b/c that is payday and she agreed w/o issue but cashed it in error creating an issue w/my husband so I sent her an early am upset text & PM in FB at his request. Her response was to tell me we are finished with business & posted it in FB (w/o my name but it was obvious) allowing her friends, other clients & one of her newest stylists as well to insult "me" & refer to "me" w/vile names to include the most vile of it all by a user Elaine Marie - "who is this c**t?". After responding openly in rthis is about me & not to judge something you don't know the situation of, herself Erin posted "you need to be done, you have no showed...etc" humiliating front of others. This is so unprofessional & unacceptable even on her personal FB because she is a business owner linked to her salon in FB. Business is never so good that you turn away consumer business and allow verbal abuse of your client ever. I am more than happy to take my $42 every other week somewhere else. Not only did she lose business for herself, but for her hair stylist I loved as well. I cannot and will not be exposed to that level of unprofessional behavior no matter how good a job she does on nails. I can have my nails done nicely anywhere. 2 stars because Erin does do good nail work.

From the owner: We offer hair nails pedicures and moreread more

I have been coming to Don for a long time if your looking for a friendly place luxury nails is for…read moreyou my Nails always look amazing ! and Ava is Great too for pedicures or gel nails !!!

2024. Been going to Luxury Nails for many years- usually…read moreduring the day. I had an appointment later in the day when their children got off the bus. Wow eye opening experience. Pizza flying out into the area from a back room. Yelling and screaming. It appeared that they locked the children in a back room. 5-7 year old boy- they gave him a bottle to be quiet The older child was throwing food and such. Very very unprofessional. And disturbing. I have NOT been back since.

I love the techs personality but after going back after leaving & having her fix a couple nails…read morebecause they were uneven. After getting home and realizing that my whole right hand was really bumpy and uneven. After paying $80 for a full set, I had to come home and fix my own nails

From the owner: Family owned and operated, with 30 years of nails experience. We specialize in full set acrylics,…read moregel nail designs, pedicure spa treatments, and paraffin wax treatments on hands and feet.

Mia was an amazing stylist & did a wonderful job on my hair. I would love to continue to have her…read moredo my hair. However I spent over $400 for cut highlights & products to maintain my style. However once home I reviewed my receipt only to discover I was double charged for the cut by front desk. When I called it was verified I was charged twice for the cut & it should be back on my account . However when I checked the next day still no reimbursement. I was told it could take a few days to receive a refund. Not a great practice for customer support. Money had no problem charging my account but not reimbursement on their mistake. Makes me not want to go back even after the amazing hair style by Mia. She is great & I highly recommend her. It's a shame no accountability by front desk staff. Due to customer service practices I will not go back without cash.

I struggle to put into words how amazing everyone at the salon was to my daughter. My daughter had…read morereally matted her hair between swimming and not washing/brushing and swimming more while I was out of town and I was at a loss and in tears not knowing how to help her. The stylists worked in teams and were kind every step of the way despite the immense amount of work this was for them. They made her feel comfortable and unjudged and ultimately manage to salvage more of her hair than any of us expected. I genuinely cannot say enough good things about how they helped her through this very hard life lesson. They deserve the absolute highest reviews and I am forever grateful to them

Always good to me and always nice work . Love the walk in…read moretimes , I think I have only ever waited 30 minutes.

I was a walk in and they were able to take me within minutes. The staff is professional and my…read morenails were done beautifully.

Very rough not gentle touch whatsoever salon is dated an old left with multiple cuts around my…read morecuticle and in pain completely not impressed

I got my nails done yesterday and it'll be my first and last time this "nail salon" is HORRIBLE and…read morelazy two different people did my nails and they both seem to not know what the hell they we' Doing my nails are uneven with the length and acrylic.... I asked for coffin shape I got square/coffin shap it's just a total mess and don't even let me get started on the painting geshhhh it's just a mess and the nail salon is dirty too!!!! Ladies do not go there it's literally a waste of time and money!

I have been going here for YEARS! Tiffany has an amazing crew in her staff. Krista is the best…read morestylist, and Tabatha and Amanda (and now Taylor:)) are THE best nail techs! I can honestly say these gals are truly like family to us. My husband also gets his pedicure every 6 weeks, and they all make him feel so special every time they work on his feet. He loves these - in fact, I think they need to have a 'manly pedi' special day - just because this is the best way for our men to take care of themselves without feeling 'wimpy' or less-manly! All in all, this is THE place for all things - hair, nails! Thanks so much for being here!!!

I won't support any small business who steals from their staff, there is no advancement in your…read morecareer here, you make the same amount as the kid out of school here. There is no insensitive to work here. Their overall vibe is a lie.

Went in today as a first time customer, I was treated as a long time customer and my pedicure by…read moreLeigha was as good as any I've had while traveling the country, the salon was clean, comfortable and prices were in line with other salons in the area, I'll definitely be going back as long as I'm in the area

Great people, great service! Stop in and try it for yourself!!!…read moreYou won't find a nicer place or nicer people Angela is the best!!