My little girl's first time getting her nails done...Kennedy was wonderful and my daughter thought…read moreit was the best thing ever. Very nice, bright salon; great experience!

I'm not sure which tech I had but she must've been in a hurry. Everything was rushed, the prep was…read moremore on the aggressive side, filing on the side of the nails there was more pressure that was applied than needed to be and I'm surprised she didn't cut me. The private tech I normally see was booked and I needed something for the next day and I should've just waited it out. It's a humbling experience going from one back to the other. Update One week after: one nail popped off. My nail beds are so thin from how rough she was filing them down/over filing. Will more than likely not be back again. However the other techs seemed nice and not in a rush.

I went I'm for quite color correction and wanted something like the first photo and with with…read moreorange hair and Kirra wasn't even willing to fix it. It was so awful. I left crying. Paid, tipped, but crying!! It was awful

Relocated to Richmond recently and tried a couple of salons. Found some great reviews for Salon 116…read moreonline and decided to give them a call. Just by chance I was booked with Kayelynn Burkhart and it was my lucky day. Not only is she personable she is a great hair stylist and knew exactly what my hair needed. I love my highlights/low lights and she is my new hair person. I highly recommend her.

Came in for a French tip gel polish on my toes, I don't like getting pedicures so I just like doing…read moregel and gentle clean up on the cuticle. My nail tech made me feel very comfortable, made sure I liked the thickness of the French tip. I do have a nub nail for a pinky nail and he even made it into a French. It's was very clean and they had me out in no time!

a little overpriced. I was charged $71 for a fill in, 1 nail missing and glitter on 4 nails.read more

The nail tech who did my pedicure did a good job but never once cracked a smile. Quality good…read morecustomer service lack luster.

I am normally not someone to submit a review but I would feel guilty not bringing some things to…read moreattention. Nail service quality is spotty, Michelle (I think is her name) is the best from my experience. The customer service was horrible. My hand has been slapped away MULTIPLE times, they are easy to be frustrated by what you requested or you in general, and most importantly they are blatantly disrespectful. The sweetest young girl came in with her father while I was getting my service done, they were both unsure of how everything worked (understandably). My nail lady began to ask them a question and then loudly said "Can she not speak? What the f**k!". Once I had raised some concern she began to be inappropriate with me, "Let me behave myself" and started rolling her eyes. They do not have much respect for the customer and their wishes. 6/10 times your nails look okay but in the process you are made to feel bad for coming? Please save your money for a more respectful salon!

I went there and the wait was about an hour, at 2 pm. I didn't wait, they must be good because of…read moreall the people there waiting.

If Summer is there, then by all means go. Julie is another good tech along with Te. But if you get…read moreJenny ( chair #2) leave and go somewhere else. She is in a hurry to make the money and your nails turn out bumpy. She also charges a different price every time! She's also Te's wife and if she doesn't like you, she has him skip you if you're next. That was our experience and we've been going there off and on for 3 years! Without Summer this place has went to hell!

I had had a horrible day and wanted to try and turn it around. I asked the for the second picture…read moreand received the first one. I payed 80$ for this bullshit. He also didn't talk to me other than ask me things about my nails. I will not be back..

TL;DR Don't waste your money here. The only good thing I can…read moresay about my experience is that it's over. My nail technician was clearly new. She made my nails uneven lengths and there's at least one spot with no paint. She also made my cuticles swollen. But THIS is the worst part. I got up to pay and it turned out they had increased their prices. My normal $50 was $70. I objected at first, but several employees insisted it had always been that much. That's gaslighting. I've been going there for years. I didn't tip-and I always tip-and even considered not paying. $70 for painful, substandard nails. The prompt wants me to mention vibes. Well, the horse reliefs are pretty. The countless TVs are pointless because the volume is off and there are no subtitles.

Stylists need more experience doing color and highlights. I ask for an experienced stylist to do my…read morehighlights and color yet when I got to my appointment, the girl was very sweet however, she was not an experience stylist.

I'm new to Kentucky from California and was nervous about finding a good hairdresser here in…read moreRichmond, well first time was a success! I got Emily and she was so sweet and did a great job on my color and cut! She is my new hairdresser as I will be back. Thank you Emily!

I BEG YOU DONT GO HERE. i have never walked out during a service bc im not confrontational but i…read moregenuinely couldn't do it. I had acrylics and came here to get them off. the man kept making fun of my nails i had because they were long he sat me down and usually with acrylics you soak them off he did not do that.he used every tool to try and ply my acrylics off. he took pliers and tried to rip my real nail off thinking it was acrylics. the absolute worst part he took the nail clippers and cut off a chunk of my skin. my thumb was bleeding all over his hand. I could see the chunk of my skin he pulled off. he didn't even mention it acted like it didn't happen. I screamed "that's my skin" and he didn't even reply. he moved onto another nail. and then went back to my thumb. and pulled off more skin. at this point blood was everywhere. and he still acting like it didn't happen. I yelled that's my skin again. he just said sorry. i finally told him im not doing this and ill pay and leave. they didn't charge me bc they just wanted me out

If I could give 0 stars, I would. It was empty when my daughter and I walked in. The man from the…read morestart seemed to have an attitude. We walked in around 4. The man messed up my daughter's nails. Asked for almond and recommended square. Asked for a specific design and just proceeded to paint one solid color. When called out on his sloppy work, he seemed to have an even bigger attitude saying it was my daughter's fault. The woman seemed nice but I asked for square shape and she was doing round shape. I was so fed up I just left. Complete waste of $75. Highly do not recommend!!