It is my opinion that this company lures potential clients in by advertising low prices and guaranteed next day delivery with out either the intention or the capability of doing so.
I hired 2 movers with the expectation that with my help, my one bedroom apartment would be packed into their truck in 4 to 4 1/2 hours. I estimated this time because the same exact furniture was moved out of my previous apartment with the help 3 family members moving very slowly in 5- 51/2 hours. I expected "professionals" to work at least as quickly as I did, this was a mistake.
The 2 movers arrived on time and called me when they arrived to coordinate parking which was helpful in getting them as close to my unit as possible. They the entered my unit to get a more detailed understanding of what they would be moving and asked me to read and sign the contract. The gentleman in charge then showed me his timer to confirm the start time and began timing.
Both of the gentlemen then left the unit to get their equipment. After about 10 minutes I went over to the truck to see what I could do to help, I found the gentleman in charge FaceTiming someone who seemed to be a friend for several minutes. This set the tone for the day. The two men knew that we paid for a 3 hour minimum and moved as slow as possible to ensure that they went over the 3 hour time so that they could get paid more.
This assertion is not only passed off of their slow movement, which is subjective, but is also based off of seeing one of the workers constantly on his phone walking back and forth acting as if he was working. For proof I have attached a picture with the gentleman in the green shirt that was in charge. While I was on the 4th floor inside of my unit, he left to the 1st floor common area without my knowledge to sit on his phone. My issue is not someone taking a break, it was a hot day. But I will not pay for someone who is charging me by the hour to sit on his phone. This picture was taken by my wife who he did not recognize.
He continued to take calls, FaceTime, move slow and at one point said while I was moving boxes "Don't push yourself, we don't need to rush."
It wasn't until I confronted him for sitting in the picture that the two movers began moving at a steady pace. This came with a drastically different attitude and it became very obvious that they did not want to work as quickly as they were. The move took 6 hours and the last hour consisted of me moving roughly 25% of my unit out into the hallway by myself and my
wife and I loading the truck so that I could confirm to leasing that I was moved out and the two movers pouting and making comments at my work speed.
The "next day delivery" took 4 days. I received a call the next day saying that my items would be delivered on either Saturday or Sunday (pick up was Wednesday) because the driver was injured. I asked if it was the same people that loaded the the truck and the operator said yes. I called the operator (guy in the green shirt) who said he was told to wait on further orders and he was not injured.
I suspect they stacked pick ups and delivery's so that could maximize time.
When the delivery arrived the two original mover were there + 1. This +1 I would find out was a hitch hiker who asked me to give him the gate code out of my storage unit facility. I won't say more about that. The movers were in a bad mode and reminded me that the blankets they wrapped my furniture in would have to be removed or paid for. I had to remove each one of them.
I will say that I received a discount but I did not hire this company for the price I hired them for the next day delivery which they did not complete. They were unprofessional, rude, lazy and expected to take advantage of their clients. I suspect the other comments are not from actual clients as my experience was totally opposite.
Do not hire. read more