I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

Showed up within a half hour. Had my keys out in less than a minute. Very friendly. Carter is a…read moresuper nice man. I will use again if I ever need.

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

A B Auto Repair AUSTIN STOLE $1300, plus $75 for estimate, from me. . He supposedly repaired my car…read moreuntil afterwards all the oil came out. I towed it to Beaman's. They said it wld cost $4500 to fix. They also told me how he had put a rag n tool under the oil pan. They said that he ruined my car. 100% his fault.

The staff is very nice and welcoming! Shane did some work on my car and did a great job. Highly…read morerecommend coming here!

call and check price on your parts. a lot of price gouging going on. and then hire a crack head and…read morewonder why your tools are coming up missing?

On our way to North Carolina from Nashville to transport supplies to hurricane Helene victims, our…read moretruck's starter went out at Buc-ees. Workman Mobile Auto Repair demonstrated remarkable professionalism and offered a competitively priced installation right there at the gas pump-lol. After contacting 6 other mobile services without success, Joe promptly arrived at 4:30pm on Friday, 45 minutes after our initial call. We are extremely grateful for the exceptional customer service provided. Workman Mobile Auto Repair-Joe you rock! #mobileautorepair #sevierville #customerservice #thankyou

If you are hesitating to call for help, don't. My family was in a jam as the water pump failed in…read moreour car while we were on vacation. Joe came to our rental up in the smokey mountains, diagnosed the problem, picked up the needed parts and fixed the issue same day. Turned what could have been a disaster into a salvageable vacation. He is very knowledgeable and reasonably priced. Can't thank him enough!

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

We had a car battery issue and being that we were on vacation, I had no tools and it was close to…read moremidnight. Tre responded immediately. He picked up the battery needed for our vehicle came to our location and had it swapped out in under an hour. This man had a great attitude and was very kind, considerate, and polite. He saved our vacation! I hope that I will not need mechanical services again, but if I do, I know exactly who I'm calling! Thank you Tre!!!

Great from beginning to end today. As soon as I got out of the car I was greeted and asked what I…read moreneeded? Told him I needed 4 tires for my daughter's car and that I called ahead of time to get prices! Gentlemen was very nice and told me to be back before 12. He was so helpful and handled everything!!!! Let's just say the customer service was outstanding thank you

I ordered some big tires from Scott and less then 24 hours later they showed up in a truck. Thanks…read morefor the great service!