I have been a loyal Jim Phibbs, now Car Fix, customer for decades. Sometimes changes are just…read morechanges. That is not the case here. I am absolutely pleased feeling more a like a guest enjoying some great coffee in comfortable surroundings while my car is being worked on than a customer now. When my car was presented back to me, it was with the ac at a nice temp and as spotless as when I drove in. You can feel comfortable they mean it when they say their work warrantied. They stand behind it. And that all is appreciated.

My daughter received absolute top notch service from Brian & James. They took care of her air…read moreconditioner repairs at or below the estimated quote and done the same day. Work was spot on! In addition, they patiently walked her through some other maintenance issues that will need attention but were not urgent. She's a local college student and certainly not auto savvy - so to have these folks with such honesty and integrity in our corner for all her automotive needs is peace of mind for both of us. Thank you for talking care of her!

I went in thinking I needed new front brake pads. They checked them and told me my brakes are…read morestill very good. No charge for the check. Wow I am impressed with this place. When I do need new brakes in the future, I will definitely come back here.

Noticed I had a nail in my tire, so I found the closest tire shop to me and thankfully it was…read moreFisher Tires! My dad doesn't let me go to any car stores by myself anymore because I always get talked into something I don't need (at the ripe age of 22), but every employee here was the kindest most helpful person ever! Could really tell they found pure joy in quality work and helping people in need. Also don't know what goodness they put in their coffee there but had two cups and ran a mile PR, maybe it was the coffee maybe it was being high on the joy that is Fisher tires.

This place is the best…read more It may not look like much, but if you've ever had car problems and been serviced here, you know that Chip and his team are the best. When I lived in Knoxville, no matter what kind of car I had, these guys could fix it. One thing I loved was that if there were multiple issues and I couldn't afford to fix everything, Chip was really honest and would tell you what needed to be done first and what could wait a while. And their prices for service were always very reasonable. It was like a retail location for 'Car Talk'. They would also always ask about how things were going for me, school, etc and the memory of these people was amazing! I've lost count of how many people I referred to them over the years. I miss them. I've found solid repair places in Nashville now, but wish this place was still around the corner.

I thought M&M was saving me money when they told me I had a year of wear left on my brakes before…read morethey needed replacement. I brought my car in after a year and they told me I now had to replace the pads AND the rotors. Frustrated, I asked how to really know when brakes need replacing before rotors must be replaced. His answer: You can't.

The staff are friendly, personable, efficient and caring. That is why I keep coming back to this…read moreparticular store. They remember me as well. I like the fact their system brings my car and care up when I call. I have using this Firestone store for years. I trust the staff.

I've used this Firestone shop since 2015. I've never been disappointed…read more Today I learned that my 2008 Dodge Charger was beyond help. The guys performed a thorough diagnostic check, gave me my options, and I decided to send her to the salvage yard. At every step of this, the guys at Firestone were somehow both professional and considerate of my feelings. They were patient and very generous with me, knowing that giving up my car was like losing a loved one. I couldn't ask for better service. New car is on its way. And Firestone will be my service center for that one, too.

I had transmission issues with both of my vehicles at the same time. And both had the exact same…read moresymptoms. A mechanic that I use to service my cars (they don't do transmission) told me the best place (in his opinion) to take my van. The repair cost me $4500.00! Then it was time to take my truck in because I wanted to sell it, because since retirement I rarely drove it. But a friend told me about Mr Cool transmission repair (He loved their service and value) so I figured I'd give them a shot, as I felt the transmission shop I took my van to ripped me off. Long story there. So I figured since both cars had the same issue (stuck in second gear) that I'd be paying around the same amount on my truck repair. Then several days after I took it in, they called and I closed my eyes thinking another big bill. The receptionist said "your trucks ready, the total is $350.00 plus tax." I about fell on the floor. They did a great job, and the price was right! I only wish I'd taken my van to Mr Cool. If you have transmission issues, check out Mr Cool. They're VERY cool.

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

I called because my ac was blowing warm. He came out and charged my system. Price was a little high…read more$80 appointment fee and $20 in parts; but I didn't have to wait for an appointment; he came right away, did a great job and my ac is back up and running!!!

Elite was awesome! Knowledgable and kind. His diagnostic fee was cheaper than others and his…read moreservice was quick. I requested an appointment and he was able to get me in asap coming out on a Sunday morning. The issue was my heat was not working. The first thing he noticed was my antifreeze was almost empty. He went and got the fluid i needed and put it in for me. The heat still wasn't working but he said it probably needed to be driven and sure enough the heat started working with in not even five minutes. He was worried about a leak so he wanted me to keep him updated on the issue. I highly recommend!

Please stay away from A to B auto mechanic in Knoxville area. He will take your money and promise…read moreto fix your car. I asked for refund because he was a no show. He said he would refund his labor cost right away and then the refund for the ordered part no later than 14 days. Nothing was refunded. He's also doesn't care that he kept my money. Spread the word. Reporting him to police today.

A B Auto Repair AUSTIN STOLE $1300, plus $75 for estimate, from me. . He supposedly repaired my car…read moreuntil afterwards all the oil came out. I towed it to Beaman's. They said it wld cost $4500 to fix. They also told me how he had put a rag n tool under the oil pan. They said that he ruined my car. 100% his fault.

I was driving back to south Florida and kept needing to pull over to fill my tire with air. The…read moretire did not seem like it was flat, but leaking. I was In Kentucky at the time and this place, being in Knoxville was about 150miles away. I called Auto Express after looking it up on Google maps and verified it with Yelp. 5 stars. Without hesitation, I called. Initially, I was not impressed with the phone conversation as the guy on the other end didn't pick up with an "Auto Express, how may I help you?" , but rather picked up and said "Hello" as if to welcome the dead silence that followed. After clarifying with the guy on the phone that I had called the right place and asking if they sold tires (thinking for sure I would have to buy a full set or something) he said "Yeah, bring it in. The sooner the better." I was off put that they guy didnt ask for any information about my car or situation. Fast forward, I pull up to the shop. I don't see any tire selection in the store front or a street facing garage (must be in the back). I came in and asked for the guy who I talked to on the phone. Saying nothing, the guy instead just asked for my key. Hesitating, I held the keys in my hand, dangling them a bit, and said "don't you want to look at it first? I didn't even tell you what kind of car.." The guy cut me off, barking "do you want me to look at it, or do you want me to fix it!?". I submitted to him that I wanted him to fix it and surrendered my key... tire fixed in like 15min, no line, no wait, no charge. In summary, this place is a great place to take your car. Just expect that the people running the place are a little socially awkward and/or lacking in social skill. Overall solid job.

really poor scheduling and customer the service wasn't what i'd call nice. Could be great if you're…read morein a pinch on a trip like some of their positive reviews, but I would highly recommend going to aces down the street regardless if you can

Worked with Sal once, he rebuilt my suspension after a lower ball joint sheared off my '96 Tacoma…read more Honest, clear about problems and the best way to solve them, reasonable on price and worked remarkably fast.

My car broke down on my drive from Virginia to Illinois, I found this garage near me. Sal was so…read moreeasy to work with, he understood I needed to get back on the road as soon as possible. My alternator needed replaced. He checked my car, called me to confirm that it was ok for him to continue working on it. He gave me an estimate that was 100% on par for what an alternator replacement would cost. He said I should expect my car to be done the next day. He was done before noon! He went above and beyond to help me get back on the road safely. He topped off my oil and aired up my tires. I recommend Westside Auto Repair to everyone. Super trustworthy and knowledgeable Sal for the win

Honest mechanic with reasonable prices. This is why he is #1 on yelp! THANK YOU BAO & CREW!read more

Bao is the best. Had car problems in the middle of a 10 hour drive; they were about the only shop…read moreopen on a Saturday afternoon. Despite being very busy, he took the time to assess and resolve the issue and save what could have been a terrible vacation interruption. With the urgency of the situation, would have been easy to charge a premium, but he was looking for the best way to resolve the issue while minimizing my costs for parts. Only regret is that he isn't close enough to go to him more often!