Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Amazing! My battery light started coming on while here on vacation. I had just replaced my…read morealternator last year while on vacation, so I was kinda freaking out. I called Alex and within 10 mins we met up and within another 10 mins he'd tested everything and showed me all my results - it was only the battery Another 30 mins or so and I'm on my way with a new battery and hood struts (he encouraged me to change them so the hood would remain open, something that'd bugged me for a couple years now - he even thru in that labor for free!) Definitely recommend if you need to be up in a hurry and want to work with an honest mechanic. THANKS ALEX!!!!!!

If your vehicle needs help. This is the mechanic. Our truck broke down on a busy weekend during a…read moreTN football game and always busy Gatlinburg. Took care of it and had it ready as promised.

On vacation in Gatlinburg with family and had a car window problem on a rainy day. Not only did…read morethey take us on without a previous appointment, they went above and beyond, and not just got the window back closed (which is all we expected), but got a part quickly and did total repair of the problem within an hour. Good honest, Christian people that treat people with kindness and at a fair price. Highly recommend. Sasser Family (GA & NC)

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

I was visiting from out of town when my car broke down, and I honestly didn't know what I was going…read moreto do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit…read moreoverpriced, especially compared to some of the other auto shops around town.

We broke down in one of the worst possible spots--deep in a remote area of the Smoky Mountains--and…read moreRoew's Roadside was an absolute lifesaver. Carter got a tow to us quickly, stayed in communication the entire time, and made a really stressful situation feel a lot more manageable. Professional, kind, and incredibly reliable--if you ever find yourself in a bind out there, he is the person you want helping you. We're so grateful for Carter at Roews Roadside!

Carter is the Best!! Service is fast, and cost was very reasonable!!…read moreBattery in my jeep went dead, and Carter got me up and running quickly and on Saturday!!

Did not have anyone to do diagnostic until week passed…read moreWilling to schedule me the next week if didn't find anyone earlier.

My go-to garage for my Porsche Boxster S maintenance and repair Highly recommend for honesty and…read moreprofessionalism.

Driving in the mountains we heard a loud noise com from the front end of the truck. We were…read morevisiting TN from Ohio. This happened on a Saturday evening and of course no one was open. We read good reviews on this Auto repair shop. My husband called Monday morning at 8am, explained what happened. The shop had us bring the truck in at 10am. Rental car company picked my husband up at the shop. Two days later we found out the wheel bearing had broke. The shop charged us a great price for the work he had done. Fast, friendly and quick service. We are extremely pleased with the work he did. Highly recommend.

My truck AC went empty on vacation, and the gentleman working made availability to service my AC on…read morethe same day! He also informed me where the leak likely is, and to have it looked at when I get home from vacation.

I would 1000% come back. My check engine light came on so I got the code read at autozone, called…read moreSeay and they just asked me to come by to inspect my car. They used their machine to also check the code and while we waited for it to populate, they checked the rest of the car. Looked under my hood, gave me some oil since I was low, and aired up my tires. They explained everything well so I could understand since I know nothing about cars and said if I had any other problems to just call and they would help me. It was quick, affordable, and overall just a great experience. Alan was my hero today! I highly recommend.

Fixed my brakes pads in 30 minutes. Perfect service if your in that area definitely give them call.read more

We were stranded in Pigeon Forge over the Memorial Holiday weekend. It was a Sunday and our car was…read morehaving trouble shifting. Seeing that they were open until 10:00pm, I was able to carefully drive to their facility. They said they would look at my car first thing in the morning. I couldn't believe they would be open and working on Memorial day. I rented one of their autos and made it back to the hotel. I returned the next morning and they already had started working on what might be wrong. Dennis, the lead mechanic was wonderful to work with. Dennis said enjoy Pigeon Forge and we will call you as soon as we know what the problem was. At10:00 am I got a call that it was what I thought it was the transmission. I was given several options and they went above and beyond. In fact they found a transmission near by and gave a check to an employee who lived near the supply business to pick up the transmission on his way to work. Again this is Memorial Day and as we enjoyed our day in Pigeon Forge/Gatlinburg as they removed the transmission in preparation to install first thing Tuesday. We again enjoyed the next day and got a call from Dennis at 1:00pm that our car was. They went over everything and kept me informed every step of the way. We didn't loose a day and even though we thought we were gonna be stranded way past the holiday weekend, this company went above and beyond to make sure everything worked into our schedule. I highly recommend them!!!!!

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!