Chad was amazing! Kind, quick, and extremely professional!! He had my car jumped off, with clear…read moreinstructions on what to do next and suggested several places to go buy a new battery! 10/10 recommend!

We are so grateful to Chad for coming to our rescue when our van broke down waaaay up in the…read moremountains. He showed up quickly, was incredibly kind, and handled everything with such calm professionalism that he instantly put me at ease. He was patient, helpful, and truly went above and beyond. Thank you, Chad, for turning a tough situation into a positive experience. Stop researching and call Chad! Highly recommend him to anyone in need of towing!!

We are here in a cabin outside Gatlinburg on vacation from Montana. Late last night two ladies and…read moretheir kids were knocking on our door - their car was stuck on the drop off to our drive and they needed help. My nephew and I went outside to see how bad they were stuck. It was high-centered with the passenger side drive tire off of the ground...so we were not pushing them out. Opened Google maps and tried calling some different tow companies that came up in a search. A lot were not 24hrs and some didn't service the remote area we were in. It was close to 11pm, but we were able to get a hold of Tommy. I've been in law enforcement for 19yrs, seen a lot of crashes and after a few questions from Tommy, I knew that he knew what he was doing. Told the lady to cancel the shady no-name guy she had on her phone. Tommy got here quickly (as quick as you can with a big roll back on tiny mountain roads). He was professional and knew how to take extra steps to get the car free without just yanking it out and doing extra damage. Only took about 10-15min after the winch and snatch block was set up. Got her car out with no additional damage that she hadn't done. He charged her a fair price and did not gouge her as he could have (it was late and they were lost and desperate). He even had them follow him out to the main road so they could use their GPS to get back to their cabin (over 9 miles away/off course). Tommy provided 5-star service and clearly has a lot of experience. I would definitely recommend. - Brian B.

From the owner: Thanks for choosing Tommy's Towing. We take pride in making sure our customers are very well taken…read morecare of. Let us help you in making your needs our priority. "If you need a tow, we're on the go" call us for more info.

My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.

Came to recover my vehicle nobody is here nobody is answering the phones can't get ahold of no one…read morei drove an hour and half to get my vehicle 24hr my ass

The driver took my vehicle to an undisclosed location for over an hour, made me wait over an hour…read moreat my mechanic as I could not get a loaner with my vehicle not there, and made me panic wondering why my vehicle did not arrive at the approved destination. I called AAA guest services (the service that contracted this company) and they argued that the driver did not unload my vehicle anywhere else per this company, when the driver told me over his personal number that he unloaded my car in "one of the yards" and would be loading it back up soon. I asked for management to contact me, they still have not. I pay for premium service, was given extremely poor service, and my car was missing for almost 2 hours. Had the driver called and informed me of what was occurring, this would not be an issue, but there was no communication whatsoever about the car I pay for being displaced intentionally without my knowledge or consent. Why would I trust this service again? What if I had rode with the driver? Would I have been stuck in a lot for over an hour waiting for the driver to come back for me? Better yet, why should I pay for this service again? I would love for these questions to be answered, or this review handled better than my request for service was.

Absolutely great guy that knows his job and does it well!…read moreSuper fast and helpful! Thank you!!!

The Recovery Agent is a Crook, that files false Police reports and destroys private property;…read morewhile, lying to Sheriff Deputies about having a Repo order. The man has no integrity whatsoever: he was hired to take the vehicle, and cover up for the owner of Ole Ben Franklin Motors Josh Pool. They sold us a vehicle that was never going to pass inspection in Pennsylvania being EPA deleted. Having registered 7 times in the last six months. Coincidentally; Reliable was the recovery service each time. When we could prove this legally, we were sent a text: We will see you soon. That morning at 1:38am the recovery agent Trespassed and destroyed two electrical poles with Transformers. $15,000 per transformer $30,000 per pole, and to boot now the cops won't even give us his insurance info for our Lawyer to sue. Do not trust these people. This is Dirty business anyway; you look at it! We are suing all parties involved and body cam footage is our proof.

They never returned my phone call, they suck good thing I wasn't sitting on the edge of the roadread more

From the owner: We offer recovery and towing services. If you're stuck on a trail or side of the road we can help…read moreyou out! We promise to be the competition prices! AND we offer parts delivery! When you message, make sure to put year, make, model; where the pickup is and where the delivery is! For fastest service call!

Mike towed my boyfriends truck to the shop. he was nice and very professional. Would highly…read morerecommend!

From the owner: Serving Sevier, knox, and Jefferson County Lockouts…read moreTire changes Fuel delivery Short and long towing Fully insured

We were from Ohio when we had car trouble. I called them and they got us in the next morning. The…read morecar couldn't be fixed. They let me leave the car there until I could arrange to get it back to Ohio. They were great to work with. They only charged for the diagnostic testing they did. Everyone was great. Very friendly and to work us in when they were so busy was fantastic. If I ever have car trouble again when in Pigeon Forge this is the place I would go. Honest people. Vera West

Went in to have my air conditioner fixed and they tried to up-charge $300 because I was in from out…read moreof state. Kind and polite but they are thieves.

Thank you Paul! Great service…read more Great communication Got us to a dealership for repair You're the best!!! Great care of our car and friendly, cool guy!! Professional

Great guys. Great response time! Highly recommend. Only ones that returned my call! Will use them…read moreagain.

Bakers wrecker service is a fantastic company I was stranded when my poor car had a mechanical…read morefailure the tow truck drives name was James he did a stellar job fyi we need more drivers like James in Sevierville tn he is the best . I highly recommend bakers wrecker service in Sevierville tn. . i am so thankful and grateful for this company's ETA being fast and professional fantastic service .

Quick response. Arrived earlier than expected. Polite and…read moreprofessional driver. Good value.