National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

I recently purchased a few items at this pawn shop. My experience with Clifford was very stressful…read more He was bothered about having to look up our information in the system bc I didn't have the layaway receipt so he could easily access information. He became sarcastic. A month later when I called again to make another payment he "reminded" me that he remembered who I was from the months prior conversation. I then proceeded to ask to pay off our layaway so that we could be done with this individual and location. He said I couldn't pay it off unless it was done in person. I did call and make a complaint with someone higher than himself. If he doesn't like being in customer service (management) position than he should find another job. This individual is very passive aggressive.

The people that work there are fully decent humans who actually call before you lose your items…read more The things that they sell are in good condition. I got a great Vizio tv for $13. Also I saw them turn away a homeless man trying to sell a child's bike. They told him to put it back where he found it. No shady business.

Excellent customer service. I highly recommend. Staff was friendly and respectful. Under great…read moremanagement. Very understanding and attentive to the customer needs

Been going here for years. Good people who have always…read moretakin care of me. Hard part is it is a pawnshop. But they are the best in such a cutthroat business.

Just in short term the customer service was terrible and if you don't know the value of that your…read moreselling they will scam you out of it. I sold my welding helmet to get money fast and come to find out it was not the worth the $15 if they were selling it for $100. Honestly just greedy and unfair and they try to give me like $20 per oz in silver coin when in the market it's $90. This should just say why it's not a good place. surprised it's still open

I bought a necklace from this pawn shop that was sold to me as real gold, but after getting it…read morechecked by a reputable jeweler, I found out it was completely fake!!!! I was shocked and really disappointed. When I went back to the shop, the gross over weight, smelly guy with the thick glasses was dismissive and didn't take responsibility or offer a proper solution. For a business that deals in jewelry, there's no excuse for selling counterfeit items as genuine. I wouldn't trust them again and strongly recommend getting anything you buy here verified elsewhere or just avoiding them altogether.

Great service. Staff is very professional and nice…read more Easy transaction. No hassles. I'll use them again.

On or about July 17, 2024 I tried to pickup my firearm which I pawned less than a month ago. The…read moreasst manager Inez was very rude and did not know how to process the background check. I also tried to pick it up approximately 9 days earlier. I discussed this matter with the manager Janelle who merely stated that she has trained Inez on the paperwork and was unwilling to retrain or coach her asst which is appalling Consequently I will write and complain to the corporate office, and other federal agencies pertaining to this matter.. furthermore, I will never do anymore business at the Ez pawn located at 7439 north lamar as customer service is extremely terrible not to exclude poor training!!!

I miss my people working there. They go through so many employees that you will just learn the…read morepersons name and they move to a different store or, "there was something not right" to keep them around. The ones that they get rid off have a heart and a loyal costumer base. Guess you gotta act like a Pawn Shop douce to keep your job. It is hard enough to go pawn something much less have a pissing contest with a dude who was picked on most his life and now has a bit of power! Maybe it is because while I was on tour I sent my wife in to pay interest to save my guitars and when I get back into town I find my 73 Gibson Gold Top hanging in on of those windows over the counter. What what?!? I know I had enough to cover it. Ends up they had her pay three month on one and none on the other saying it should be fine. Pawn shop liars! If you go get one of the ladies to help you, always great, but know they re not your friend and some of those folks especially there are power hungry small people. ***pretty funny how everyone started off with a five star review and ended up changing it to a 1 star review.

Drove up to do some shopping. That's my thing on Saturday 6.6.20. Big sign on door, "Masks required…read moreto enter". Placed looked deserted... now I know why. I left. What a disappointment... guess they are stuck in the Virus Panic mode.

Extremely helpful! Referred me to another jeweler ( Ar-Mar) for help fixing a wedding ring. Thank…read moreyou! Ar-Mar did a fantastic job, highly recommended!

Went in looking for a paint sprayer, left with a nice lightweight garden cart. We enjoyed fast and…read morefriendly service. Thanks guys!

From the owner: Buy, Sell or Pawn. We offer quick and easy cash loans - bring us something in decent working…read morecondition and get cash in your pocket instantly.We offer quality merchandise from 25-70% off retail prices! TVs, Smartphones, Apple watches. - we carry thousands of brand-name items you know and love. Firearms,Gold Buying,Layaway,Pawn Loans,Product Protection Plan,Retail Merchandise

I purchased a Greenworks Trimmer with battery and charger on Saturday, July 1st…read more I got home and couldn't use it because the part that holds the string and the cap for that piece were missing. So I called them within hours of purchasing it but they were about to close so the same guy who helped me said to bring it back tomorrow which I did. The same guy who sold it to me remembered me and that I was given a 6-month money back guarantee. He didn't know how to put this into the register so he got assistance from some rude AF dark-haired mexican chick. She pretended to look and type into the register then told the guy I could only get a store credit or "pick something out" of the same price. Ohhhhhhh no, no, no, ma'am. I told her I needed a weed wacker, y'all sold me one with parts missing, I don't want anything else, I JUST bought this yesterday, I need my money back. She was kind of talking to the guy and to herself but loud enough for me to hear that she couldn't "push it through", I could try taking it back at another location. I just slowly shook my head no. I told her y'all better do something. Y'all sold me a trimmer NO ONE can use because of missing parts. She said I could "go to home depot or anywhere and get the part." Girl. Really. It just so happens that I looked up buying the part when I first took it home. It turns out no one sells a comparable part and it has been sold out on the manufacturer's website for over a year. I told her again that they need to do something then she said "I'm trying to help you and your getting aggressive with me and I don't have to help you." I honestly think she was trying to trigger me to get belligerent so she could justify making me leave without my money. But no, I was calm and cool as a cucumber. She said "I'm just trying to explain to you!" At no time did she explain anything! She talked to the guy the whole time, explaining to him various ways to put things into the computer, how "this" sale is entered and how "that" sale is entered, stalling and making me wait. Then she was texting frantically on her phone. The guy complimented my earrings. The girl played around with the register some more, talking to the guy and saying how they "can't put it in like this" and "they can't put it in like that, " Just a bunch of ridiculousness. I went in there specifically to get a weed trimmer. Period. Then when I take it back they try to keep my money and tell me to "pick something out" GTFOOH. They really, really tried to swindle me. Then the guy told me that the "regional manager" had to push it through and that's the only way there were able to do it. Blah, blah, blah. The should have talked to the regional manager from the beginning because they know they were wrong on so many levels. Despite that girl's efforts to keep my money, I finally got my refund. Please do not shot here. They talk all butterflies and roses to get your money, with promises of warranties and guarantees, when they know they have absolutely no intention of honoring it. If you need ANYTHING, buy it new from somewhere you know, at least you can take it back. That's what I plan to do. Never again will I purchase second (and third) hand.

I've gotta say that as of September 2024 Cash Pawn on Riverside is doing a lot of things right…read more They treat me well, getting good value for my purchase, and they have let me renew my loans even if they were a day or two late, and I really appreciate that.

In a Yelp message from this shop, I was offered $417 for a gold and silver coin: $400 for the gold…read moreand $17 for the silver. I ended up only getting a total of $400 for both in proof condition in the original packaging. I should have bargained harder and referred to the original communication.

Horrible place, take half an hour and still have not done with the single person in front of me,…read moredid not say a word for the entire time I come in

Cheap stuff, priced too high. Another lazy pawn shop that does not curate their inventory and asks…read morefor retail prices.

not a bad shop, I feel like they had a better selection before the corporate did a remodel. some of…read morethe brokers will work with you on deals.