1 out of 5 -- Disappointing Experience Despite Keto Excitement…read more
As someone on keto, I was genuinely excited to try Half Baked's keto cookie options -- it's hard enough finding good keto-friendly sweets, and I had high hopes. Unfortunately, the experience went downhill quickly from the moment I walked in.
When I entered, there was no one at the front counter, so I waited a few seconds and looked around. Eventually, a lady came out from the back. I politely asked if they were open since it seemed empty, and she replied, "Is the door open?" -- in a snippy, sarcastic tone. Not the warmest start.
As I tried to place my order, she cut me off mid-sentence and said, "All the prices are on the board." I'm not sure if she thought I was questioning prices or couldn't afford it, but it came off rude and dismissive. I decided to just order and leave at that point.
The first two cookies I asked for were unavailable because they were out of the keto icing, so I told her to just give me any four keto cookies that were available. I asked about the keto bazookie, and she said it had to be ordered 15 minutes in advance -- fair enough. I decided to skip it and left with my cookies.
Now, for the food review:
* Chocolate Chip (Keto): 8/10 - Easily the best one. Soft, rich, and satisfying for a keto treat. I'd recommend this one.
* Peanut Butter (Keto): 3/10 - Way too much peanut butter; I had to chase it down with water.
* Sugar Cookie (Keto): 2/10 - Overly sweet and tasted like it was rolled in stevia or another artificial sweetener.
* Double Chocolate Chip (Keto): 7/10 - Pretty good flavor and texture, no complaints.
* Crème Brûlée (Keto) - Couldn't really judge since it was missing the icing/topping.
My friend ordered from the regular (non-keto) menu and had mixed feelings:
* Walnut Chocolate Chip: 10/10 - He said it was one of the best cookies he's ever had.
* Double Chocolate Chip: 1/10 - Too sweet, he took one bite and tossed it.
Overall, I'd rate the customer service a 1/10 and the overall visit a 1/5. I really wanted to like this place, and the cookies themselves had potential -- especially for keto options -- but the rude and dismissive service ruined the experience.
I hope this was just an off day for the employee and not something deeper, involving race but either way, the attitude left a bad impression. It's a shame, because I would've loved to come back to try the keto bazookie and the cookies that were missing icing.