Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Benji was pleasant, attentive , and very knowledgeable-even told us about the nearest bathroom. Not…read morehis fault it was closed!

We returned a car that we rented in Indiana it was seamless, we did have a little trouble finding…read morethe office on the 3rd floor of the garage but we called them and they told us exactly how to get in, we had just driven 3 hrs to get to Chicago, the idea of unpacking 4 suitcases and other bag and walking to our hotel was just to much, Matt told us he would drive us in the car we were returning. No unpacking in the garage . Just hopped back in and brought to the hotel. The nicest guys work there. Would recommend the millennium park enterprise to anyone who asks!!!! Thank you guys!!!

Summary & After twenty minutes waiting, I got my car…read more & Car in good condition, clean, met my expectations & Busy location & Overall, decent experience (for a satellite hertz office) Context: & Gold Member (Hertz Loyalty program) & App dowoaded, opted in for text notifications & Friday at 11am was the reservation time & Called ahead This is a super convenient location but it's also busy. I had some cautious optimism going in and it's possible that helped me. Calling ahead I called ahead of my reservation (about an hour and a half) to confirm I was planning to pick up the car. I was pleasantly surprised that someone picked up. Though I did confirm that I did indeed speak with local rep. When I arrived, I talked to that same rep and he knew who I was and said it was good I called ahead. Lines and availability: There was a long line ahead of me (two parties). There was one employee (not the one I talked to on the phone apparently) and while helping the folks ahead of me, she walks to the garage saying, "let me check if there are cars". Not what I want to hear from a non-airport. Fast forward to when I go to the garage to get my car, I see two other cars ready and about four in line for a wash. There are several employees back there washing the cars. Analysis no one asked for: So I arrive at 11am on a Friday, with two parties ahead of me, finding most cars were being washed and weren't ready yet. In chatting with the employee, he said it was a slow day! While many satellite offices get too many cars from ppl coming from the airport, this office likely is where ppl get a rental car to go *to* the airport. * Almost every customer had luggage. * Waiting on cars to arrive despite it being a "slow day'. * Downtown location * Calling ahead helped "You know how to make the reservation, now you just gotta learn how to *hold* the reservation." - Jerry Seinfeld

Avoid this location!!! Trash absolutely garbage . If you have business points or account, whatever…read morethe reason is that you may absolute have to use hertz just do a different location. Very unprofessional only thing professional is being liars. Just avoid this location multiple times let down, no cars, kid washing the car with windows down hit me with the seat cleaning fee, this time called ahead they didn't have the vehicle I booked so I got switched to a new vehicle and when I arrive yay no vehicles at all! and again to top it off unprofessional this branch should not be in business if it does continue to somehow survive and stay in business it needs to clean house and set brand standards and customer service training, and get that back in order which is doubtful so for now and always avoid this location

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Avis is unjustly using its power as a $5 billion company to over bill me. I rented an SUV in Costa…read moreRica and the car was displaying errors soon after rental. I bought the extra auto insurance through Avis which cost 3X more than the car itself. Ultimately the car broke down in a rural, high elevation area (far from any body of water) and left me and my family stranded. Rather than accepting that the car had an issue or that the Avis insurance should be applied, they are billing me $6000 for the breakdown and claim I drove the car through a large body of water which is not at all true. Without an insurance company to represent me (Avis controlled the insurance), it is just me, a formerly loyal customer against this international company. Avis is using its power to pressure my credit card to bill me. Rather than doing the right thing and work with their insurance company or the car manufacturer, they have disempowered me and are coming after me as an individual. This is an unfair fight, and Avis is a bully.

These guys provided a vehicle on a 4 hour notice. They completely saved my livelihood. They provide…read moreEXCELLENT customer service and vehicle maintenance. Absolutely the best in this business and I've tried the rest. Call these guys , you will thank me later .

I've dealt with many car rental/leasing businesses to use a car for Uber. I like Carbros because…read morethey deliver. Fine cars in excellent mechanical condition. They are available and respond promptly. No hidden fees or nickel and dime charges. Flexible payments and most important to me low rates on HYBRIDS! They save you money so you can pocket extra cash!!! If you go...tell them Skidz told you!!!

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

I was a little skeptical initially because when we walked in it seemed like we were being a bother…read morebecause the staff wasn't really welcoming. I think she may have just been a little shy. In the end, Tasha was awesome and made sure we had everything we needed to get on the road. We were given an upgrade as well. The drop off was the easiest ever. Tasha was in the garage. We handed her the keys and we were on our way. It couldn't have been any easier. Will definitely be using them again.

It appears that customers either have extremely good or extremely bad experiences with SIXT rentals…read morebut fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future!

Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight…read morelanded 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM -- 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away -- I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal -- every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs -- we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this -- they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name -- not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally.

Rented a VW Passat for a week this past winter. I have a hertz gold membership (which is free, btw)…read moreand visa platinum so it turned out to be very affordable. I returned the car about 30 minutes late and also only had a temporary Georgia license but they were accommodating through the whole process. The car itself was also fine, it had some crumbs but was clean enough.

This is a low class and no car company don't book online because you will not be having a car and…read morethey still charge you they are messed up all the way for their business. They have inventory online but not in the lot itself. Don't waste your time

Hands down the best rental car experience I've ever had at O'Hare. The Alamo team was phenomenal…read morefrom start to finish. Everything was quick, easy, and genuinely pleasant--which is not something I normally expect when renting a car at a busy airport. A huge shoutout to Tommy, Eric, Austin, and Cesar. Every one of them was friendly, professional, helpful, and went out of their way to make the experience seamless. Their customer service really stood out. These guys are the case study in customer service and professionalism. I've rented plenty of cars while traveling, and this Alamo location set a new standard. I'll absolutely be using them again the next time I'm flying through Chicago. Highly recommend!

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane