Good workmanship and helpful staff. Able to do the work quickly and not expensive at all.read more

The zipper to my boot had gotten off the track. I asked for help getting it back on track and…read moreclosed. The service person immediately said he might have to replace the zipper. I said they were fairly new boots. The zipper shouldn't need to be replaced. Then he said that I should return them. It was like he paid no attention to what I asked him to do! Just fix the zipper! He was surly and never smiled. He did fix the zipper and in a short amount of time. Charged me $15 which I thought was too much. Won't be going back.

They probably have more work than they can handle, but we have never had a repair shop that could…read moreput real cowboy heels on any boot. When you wear boots, eastern or western style, in a stirrup, you don't want your foot slipping through. We estimate we extend the life of good boots by two to three times by having A-I boot repair place and replace a good, long-lasting heel. Yippee, Kiyaa!

I ship my Lucchese boots all the way from Dallas, TX for Billy to repair. Just had heels and soles…read morereplaced on two pairs: cordovan lizard and brown cayman alligator. Both were returned like new. The reasons why I only trust Billy to work on my boots: 1. His materials are high quality. They are not cheap like a neighborhood cobbler chain. His repair soles last longer than the soles of a new pair of Luccheses. 2. His service is prompt. I can ship Billy a pair of boots and have them both repaired and returned in the same amount of time as a local cobbler. 3. His work is high quality. My boots return looking like new. No damage to the leather even around the stitching. 4. His pricing is fair. Even after shipping, I still pay far less than what Lucchese would charge for the same work. I definitely recommend Billy and A-1 Boot & Shoe Repair for repair of high end boots such as Lucchese.

I like to have undershot heels on my western boots. PB&S did a great job making them for me. I will…read morego back.

I've bought several shoes from this location! Quality shoes, customized fittings, and excellent…read moreservice!

I bought my work boots here for 30 years, mostly dealing with Harold Pond. Any problem was quickly…read moreresolved without hesitation. Then a new lady took over. I always ordered my boots a year in advance (so I could change over to them without running out to order a new pair), then I wear them a week to make sure there are no problems and put them back in the box. Shortly after that woman took over I started using my newest pair ($120) and the sole came unglued near the toe. The welt was no longer sewn(they were made in China) just glued. I took them in and she looked up the purchase, and said they were over a year old (even though there was no wear to the soles) and refused to have them repaired. I took them to a local shop and got it re-glued for $8.00 and never had a problem with them since. I promised myself I'd never buy another pair of boots from them again at that store.

Terrible experience from start to finish. I was told 5 days, but it took 2 weeks. I was then told…read moremy shoes were ready, drove out to pick them up, and they were not even there. After more excuses and another promise for the next day, I was blown off yet again. To make it worse, when I finally got them back, 1 of the 4 pieces I specifically asked to have replaced was not even done. Poor communication, wasted trips, broken promises, and incomplete work. Do NOT recommend. I will never use this business again.

Outstanding service and repair. Very friendly and professional. And I love his dogs. Can't say…read moreenough about this business.

they did wonderful fixing both pairs of my heels! Would definitely recommend them !…read more Ashley Gillette

Great experience. Very professional and shoes were repaired on time. Price is very reasonable also…read more They have earned my business.

I had a seam bust on the side of one of my work boots and took it to Ozarks Leathersmith on a…read moreFriday afternoon. He offered to fix it while I waited, but I decided to leave them and came back first thing Saturday morning. The repair was excellent--honestly looked like it had never been torn in the first place. On top of that, the price was more than fair at just $25. Fast turnaround, quality work, and great value. I'll definitely be back for any future repairs.

From the owner: Ozarks Leathersmith located at the Bennett Spring area in the heart of the Ozarks. Custom leather…read morework and retail leather goods store. Cobbler provides boot and shoe repair. We also have Rv Parts store and key shop. Free laser personalizing on leather goods purchased.

The store had my purse for a simple stitch up for five months when they said they get it done in…read moreone. They are rude didn't get to me and I had to grab my purse. They hadn't touched yet and they kept my money. I used to love the store and visit it quite often. I would never come back again

My wife dropped off two expensive pairs of boots before Thanksgiving. Was told it would be 2-3…read moremonths because of backlog. Was ok with waiting as it seemed like they had a good reputation. We have been trying to contact them by every means possible for weeks! They don't answer the phone, or respond to other messages, and are never there during posted hours. At this point I guess I have to consider my boots stolen.