We bought a new pair of Ride Tech boots and asked Paulsen's to turn them into Santa boots -- they…read moreadded a strap and buckle, and the result is absolutely perfect. The craftsmanship is beautiful and top-notch, and they were ready right when promised. Friendly, professional service from start to finish. We couldn't be happier -- highly recommend!

Good workmanship and helpful staff. Able to do the work quickly and not expensive at all.read more

I love this business! They did a wonderful job on the alterations and were very accommodating with…read moreholding my dress until after a surgery so I could be sure it would fit me post surgery! Everyone is so nice there and they genuinely did a wonderful job on my dress. It was fairly big on me and I was concerned that it couldn't be altered much due to the style but once they were done it fits perfectly!

I bought a super cute dress in the smallest size available at the time I was shopping. The dress…read morewas large for me but I bought it anyway knowing that I would take it to be altered. The length of the dress was already fine so no hemming to shorten the dress was requested or necessary. The dress is quite roomy in the arm holes due to being a little large for me. After a seamstress had pinned up the requested changes a different seamstress took my dress to the service counter telling me it would be ready 1 week from today. Me: " That sounds great" There was a small order slip with $65 already written on it. She asked my name and phone number. She wrote my information on that very little slip. Then she says: "That will be $65" Me: "You want me to pay you for work that you have not done and I'm not seeing the fit is even correct for me?" Her: "That's our policy." Me: "Give me my dress back."

Look no further!!! Very efficient, courteous, well done job!!…read moreI Called at 7.30am to find out if they provided tailoring service. Yes they do. Dropped 5 slacks by 8am. 3 needed some tailoring jobs. Came back at 5pm and all items were tailored, and dry cleaned. Price was fair, the job well done, and all employees had a smile on their faces. Love this business!!!

First, they ruined the leather patch on a WW2 Coast Guard banner by putting it under heat without…read moreprotecting it. Then they left it to me to research a replacement value. As I waited for a response from the Coast Guard museum that never came, they sent off our family heirloom as an insurance claim and tell me "It's gone. We can't get it back." I was never contacted that they were sending it away. I am devastated. What's more is that Kim Smith, manager, was aggressive, defensive, and only rolled out an apology because I basically asked for it. It was as if they were accusing me when they ruined the banner, didn't offer to promptly compensate for it, then got rid of it with no way to get it back. She also gaslit me saying she called. That did not happen. I also have checked my cellular records for any incoming calls and there are zero. She stood there and lied to me with a lobby full of customers in an aggressive manner. Never. Ever. Trust your possessions at this location. It is not safe.

On time. Great service! Found them on yelp. Wasn't disappointed. Very friendly. Would definitely go…read moreback.

Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever…read morefits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful!

I have been taking my uniforms (White dress shirts, slacks, and jacket) to this shop for about a…read moreyear now. I have always received good service. If I need something rushed they will do it for me. If I can't pick it up for a few days past the pickup it's no problem and I know it's safe and sound waiting for me. The prices are the best in Springfield and I recommend this cleaner to anyone.

They DESTROYED our quilt and refused to compensate us for it!!!…read moreThey gave us our quilt back dirty, so we left it there to be cleaned again. They "spot-cleaned" it to avoid just cleaning it again and left two holes where they tried to clean it. The owner (Van) also lied to us every time we called saying that he wasn't available and that he was away at his mother's funeral, when it was him answering the phone - confirmed by afternoon worker who said that he is the only one working in the morning!

Springfield Family Laundry is simply the best. The manager, Peta, will take care of your clothing…read morebetter than you do yourself. She does for me and I'm sure she does for everybody. And reasonable prices. Cheap on comforters, cheaper than anybody. I just like this place, the clothes cleaning, ironing, folding, hanging on hangers. They do it all good.

I've been using them for 18 months now. For the most part I'm pleased. The cleanliness of the…read moreoverall place is not so good. It's close so I overlook things.

I purchased a dress on clearance, smallest available knowing that I would just get it tailored…read more This tailor has a beautiful boutique. She pinned my dress up in all the right places to really customize the fit to my shape. Esther did an excellent job on my dress. I'm so impressed with her work that I am 100% willing to travel from Texas to Missouri again for her skills. If you are looking for custom clothing or a tailor I definitely recommend E Designs &Stitches! Very nice work!

I brought 3, New $700 Hart Schaffner & Marx suits to this business to have the sleeves shortened…read more You can see from the photo what I got back. Absolutely horrible job and now trying to find someone, hopefully that can repair the damage. I do give credit as she did return the money I spent, but, the work was very bad. Currently have it with an alteration lady that cant believe what she is seeing.

Great People, Great Products, Great Service. Brad Parke, you rock.read more

will nvr do business with this company, was quoted one price for screen printing and got another…read moreprice, after i ordered my tee shirts from another company. then i was told on friday the head honcho would call me friday, or monday to figure out what was going on. they couldnt even bother to call me back, until after i called them today. im glad i nvr did business with this shady place.