I had an incredible customer service experience today at Auto Zone on Pine Ridge Road in Naples. My…read morecar navigation screen was smeared/scratched in advertently when it was recently cleaned. Ugh. I went to Auto Zone and spoke with Crystal about the problem. She knew instantly what product was needed. I purchased it along with microfiber cloths. Crystal herself went to my car in the lot and applied the spray to the towel and worked on my damaged computer screen for a good 7 minutes. Problem solved! It looked brand new. Crystal is an outstanding representative of Auto Zone and went beyond the call of duty. Many thanks!!

Sam k Very helpful and polite…read more Diagnose problem on battery and replaced it in no time

I needed a cleaner for my car and happened to be driving past Advance Auto Parts. After entering…read morethe store, I started looking for the kind of cleaner I wanted. The shelves where the auto cleaners are, were not well filled. Many products were down to only one and some rows had no products. After looking for a few minutes and not finding anything, I went to the registers. They were busy and after standing in line, I finally asked a guy on the phone where the cleaners were located. He pointed back to where I had already been. Ok, I walked over and looked again and the cleaner was still not there. By the time I walked back to the registers, the customers were cleared out and no one was there. After a minute, a lady walked out from the shelves behind the registers, so I asked her where to find the cleaner I needed. She said she didn't work there and didn't know, so I left. When a customer is looking for an item, most stores have employees who finish up and then go help that customer. This store could definitely improve their customer service. I was thinking of three stars, but the service I got was more like no service.

Advanced and discounted are part of the name. I needed a water pump they had a re manufactured for…read more35 and I also got a core deposit of 5 bucks for the old one. It took 15 minutes to put in. After loosening the belt. Two bolts out and tap tap with the back of a large screwdriver and voila. I love working on trucks vs cars. I had one incident where a new starter motor for a diesel was defective (its solenoid was grounding and popping fuses). So bench test is recommended before install. Talk about a pain in the A55! This store is close to the house and usually have what I need, if not they can get parts ordered in 3 days. They take used oil and the staffing is good and they have a Que line to make sure that the next available customer is taken care in the fast order. before this it was pick a cashier and hope. Staff here are pretty regular. Quick and efficient they will put in wiper blades battery installs and check error codes if you have an OBDII 1996 all vehicles are required to be OBD II compliant.

Old fashion southern hospitality is what I got Needed…read morewindshield wipers for the front and back of my car They have lowest price guarantees and since they also install for free I came. This store is new but we know the brand from up north It's an easy find with a red huge sign and they stay open late till 9pm even on a Sunday night Along this busy road there are many competitors but I chose to try them because it looked easier to access and the strip is newer next to the Asian Market Took only a few minutes from beginning to end and I was back home watching the Bears game on tv The store is new, sparkling new, organized, a good size shop. Lots of specials offered, y'all com on in now!

Very impressed with this store! Jerry was very kind and helpful. Will return ...... Thank you!read more

Stopped in on a Monday around 6:30 to buy car soap, wash cloths, and get a free check light…read moreinspection. There was a big line, I was surprised. The line went by fast. There was a gentleman yelling "self check out over here" some people were there for a quick purchase some needed actual parts. Fiore helped me check out and with the free check light on my car. It was a quick inspection with a paper that prints out and tell you what codes came up. I paid $18 for the soap and wash mitten. I will have to do my own research to see what could be wrong with my car. That's why I'm taking a star off. I got no feedback.

The service was kind, helpful and understanding. The down side it was two of them on a Saturday…read morewhere usually everyone is out of work. It was clean and as efficient as it could be.

Yelp We were deceived about a car purchase by the Finance…read moremanager by not giving us a printed copy of the deal and saying that we can use a flash drive to print a copy at our home computer-of course we are seniors and not very computer savvy so didn't know how to do the task on our home computer so then when we got help to print receipt found we had been deceived about price and inclusions of other perks promised

Not a place I would sugest, salesman refused to answer my questions or talk about inventory because…read moreI didn't give my phone number at the very begining of negotiation...my opinion: profiling. The same day I bought my car on another dealership

Had 4 pirelli cinturato p7 installed on my 2021 Toyota Corolla LE plus an oil change. GZreat staff…read more I and out in an hour!

Had a valve stem go bad on a camper tire, I was able to pull the tire off in the rain and stopped…read morein soaking wet asking if they could replace the valve stem. They replaced it in a matter of minutes and got me on my way. What could have easily been hours of waiting got us right back on the road. Thank you!

The gentleman who was up next to take calls was very polite and took…read moreOur 'non-mechanical question' in stride. He directed us to pull over and he would be right over -- which he was!! He very patiently guided my husband thru the process of solving the problem and we were on our way home in time at all. An excellent experience at Honda of Naples. This gentleman is a definite asset to this dealership.

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

Never had a problem. Are you going to have to wait? Yea if you don't have an appointment. Good…read moreprices. They get the job done.

( 1/2 star) Frustrating, Unprofessional, and a Complete Waste of Time…read more On September 22 at 4:15 PM, I went to Walmart Auto Service located at 5420 Juliet Blvd, Naples, FL 34109 to buy a battery for my 2015 Dodge Journey. I was told installation was free, but that promise quickly unraveled. The associate confirmed the battery location--behind the front bumper left front wheel, easily accessible by removing a plastic cover. But when he asked the mechanics to install it, they flat-out refused, saying it was "too much work." No inspection, no attempt--just a blanket refusal. I asked to speak with the auto service manager, Wilson, who claimed it was Walmart policy not to install batteries unless they're under the hood. When I asked to see this policy, he admitted he didn't know where it was written. He then changed his reasoning to "safety concerns," pointing at the plastic push pins, and finally settled on "too much work" as the ultimate excuse. I escalated to Victor, the acting store manager, who offered a hollow apology and said he'd pass it along to his superior. He didn't even ask for my contact info until I prompted him. I wrote it down myself. I bought the battery anyway, only to discover at home that it was the wrong one. Returned it, got a replacement--wrong again. The terminals were reversed. I had to go back a third time to find the correct battery myself. And guess what? I installed it at home in under 35 minutes. Walmart Auto Service failed at every level: poor communication, refusal to help, lack of accountability, and poor employees training selling the wrong product--twice.

Awful experience. Bought 4 GPS tracking units to protect 4 AC condensers at a 4 family apartment…read morebuilding. Bruce Banko the Director of sales told me the units would monitor my Air Conditioner Condensers in real time. He said if somebody moves them an inch we will know and call the cops. Additionally he said they believed so much in their product that they would guaranty against the loss of my AC units up to $1000.00 apiece. 3 moths later on thanksgiving all 4 units were stolen and Asset Trax was clueless. I called them to inform them my units were gone not the other way around. Bruce Banko assured me this had never happened before and they would find the units. If they didn't find them they would pay us the $1000.00 per unit as the guaranty promised. For several months he kept in contact saying the police were attempting recovery. Eventually I received a guaranty claim form from Bruce...that was the last communication I received. They never found our units and they never honored their advertised guaranty.