I needed a cleaner for my car and happened to be driving past Advance Auto Parts. After entering…read morethe store, I started looking for the kind of cleaner I wanted. The shelves where the auto cleaners are, were not well filled. Many products were down to only one and some rows had no products. After looking for a few minutes and not finding anything, I went to the registers. They were busy and after standing in line, I finally asked a guy on the phone where the cleaners were located. He pointed back to where I had already been. Ok, I walked over and looked again and the cleaner was still not there. By the time I walked back to the registers, the customers were cleared out and no one was there. After a minute, a lady walked out from the shelves behind the registers, so I asked her where to find the cleaner I needed. She said she didn't work there and didn't know, so I left. When a customer is looking for an item, most stores have employees who finish up and then go help that customer. This store could definitely improve their customer service. I was thinking of three stars, but the service I got was more like no service.

Waited 20 minutes for someone to ring me up only had one person apparently that knew how to work…read morethe cash register and he was confused with people in front of me so I left without purchasing anything. There were three other people standing around doing nothing. no one offered any help. It was almost like I was invisible.

Old fashion southern hospitality is what I got Needed…read morewindshield wipers for the front and back of my car They have lowest price guarantees and since they also install for free I came. This store is new but we know the brand from up north It's an easy find with a red huge sign and they stay open late till 9pm even on a Sunday night Along this busy road there are many competitors but I chose to try them because it looked easier to access and the strip is newer next to the Asian Market Took only a few minutes from beginning to end and I was back home watching the Bears game on tv The store is new, sparkling new, organized, a good size shop. Lots of specials offered, y'all com on in now!

Very impressed with this store! Jerry was very kind and helpful. Will return ...... Thank you!read more

In a time where people are taking advantage of low prices on e commerce. It's always nice to have a…read morebrick/mortar store to get things fast the first time. Staff are always willing to help. In a pinch parts are close we have a few good places to get parts sometimes it's urgent and sometimes it takes a day or 2 to have parts transferred from another store. Thank you for being another option when you're just a phone call away to have parts available when the other store is sold out. 7/2026.

Stopped in on a Monday around 6:30 to buy car soap, wash cloths, and get a free check light…read moreinspection. There was a big line, I was surprised. The line went by fast. There was a gentleman yelling "self check out over here" some people were there for a quick purchase some needed actual parts. Fiore helped me check out and with the free check light on my car. It was a quick inspection with a paper that prints out and tell you what codes came up. I paid $18 for the soap and wash mitten. I will have to do my own research to see what could be wrong with my car. That's why I'm taking a star off. I got no feedback.

Yelp We were deceived about a car purchase by the Finance…read moremanager by not giving us a printed copy of the deal and saying that we can use a flash drive to print a copy at our home computer-of course we are seniors and not very computer savvy so didn't know how to do the task on our home computer so then when we got help to print receipt found we had been deceived about price and inclusions of other perks promised

Not a place I would sugest, salesman refused to answer my questions or talk about inventory because…read moreI didn't give my phone number at the very begining of negotiation...my opinion: profiling. The same day I bought my car on another dealership

Adam was very helpful! My tire needed to be checked and he made it possible even without an…read moreappointment. Jose immediately got to work and did everything to diagnose my tire. Jose is the best ! I read a lot of good reviews about him. I was so glad he was working ! On a Sunday ! What a blessing ! Thank you both for a great customer service

After leaving Detroit, Michigan, and having my vehicle fully inspected by my local Lincoln…read moredealership, we hit a pothole coming down to Florida. Brought it into tire choice and they told me my tires were dry rotted and need to be replaced. Mind you these tires have less than 15,000 miles on them and the dealership told me they were good. I was shocked when I went in and asked for a tire rotation and wheel balance when he told me your tire is all need to be replaced What a scam

After shopping all over southwest Florida, I finally got the Honda Accord I wanted here at Germain…read more I could not have wished for better service than I received from Arlington Fritz! I highly recommend talking to him and letting him help you find what you are looking for. He will get it done! As far as financing, Mona Janjic is the queen! I went in with a preapproved loan from a bank and when it came down to it that bank was trying to raise my interest rate at the last minute. Mona told me I did not have to deal with that and got me approved though a different bank for my original interest rate She made it so easy! Thank you both for the excellent service!

Went in for B1 service reminder. First, I was told my wheel lock key was missing and it'd be $95 to…read morereplace. Made a big deal about them having to use their master key and if I got stuck on the road no one would be able to change my tires without it. After receiving my car back I found the key literally in its bag in the trunk of the car....also told my brake and transmission fluid needed service now. I had both done at another Honda location in Nov 2025(apparently they can't see services done at another location)...so I called and asked how often this needs to be done and if it was actually checked during the B1 service reminder/"multi-point inspection." No they don't physically check your fluids. They just go based off when the last time you had it done with THEIR specific location. They literally tried to rob me of an extra $593.32 for services I didn't need.. I'm so glad I always decline their recommendations/check my records/ and go elsewhere for second opinions!! Absolutely bonkers. Update: brought my car to tire kingdom the next morning to properly check my fluids for free. Upon inspection Tire kingdom thought I had an engine leak. Turns out whoever worked on my car @ Honda just decided not to clean up after making a mess when changing my oil. Clearly this location has 0 standards. Update #2 lol: Alex the service director emailed/called me to talk about my visit and concerns. Apologized, made a few excuses for things, (ie: wheel lock being somewhere they don't usually put it...it was in compartment with spare tire- more excuses as to why they can't test fluids, even though I physically watched tire kingdom check them). Said advisors should just be recommending services, not making it seem like you need something urgently. When has that ever happened? Again the multipoint inspection is not an inspection- it's the technician looking at his computer screen checking when you were last there. You get charged so much for labor but they're not even doing what you're paying for. I guess just rip off the people of Naples right? Offered me 2 free oil changes-$80 worth of services when trying to rip me off of $600 and potentially having to do a diagnostic at my next visit for engine oil "leak" after yall made a mess is insane but what's new (won't be bringing my car back here). Seemed to care while saying employees would be retrained until he asked me to update my yelp review to say he reached out because corporate likes them to. So yes corporate he reached out. The employees are only as strong as management so don't expect much to change.

Never had a problem. Are you going to have to wait? Yea if you don't have an appointment. Good…read moreprices. They get the job done.

( 1/2 star) Frustrating, Unprofessional, and a Complete Waste of Time…read more On September 22 at 4:15 PM, I went to Walmart Auto Service located at 5420 Juliet Blvd, Naples, FL 34109 to buy a battery for my 2015 Dodge Journey. I was told installation was free, but that promise quickly unraveled. The associate confirmed the battery location--behind the front bumper left front wheel, easily accessible by removing a plastic cover. But when he asked the mechanics to install it, they flat-out refused, saying it was "too much work." No inspection, no attempt--just a blanket refusal. I asked to speak with the auto service manager, Wilson, who claimed it was Walmart policy not to install batteries unless they're under the hood. When I asked to see this policy, he admitted he didn't know where it was written. He then changed his reasoning to "safety concerns," pointing at the plastic push pins, and finally settled on "too much work" as the ultimate excuse. I escalated to Victor, the acting store manager, who offered a hollow apology and said he'd pass it along to his superior. He didn't even ask for my contact info until I prompted him. I wrote it down myself. I bought the battery anyway, only to discover at home that it was the wrong one. Returned it, got a replacement--wrong again. The terminals were reversed. I had to go back a third time to find the correct battery myself. And guess what? I installed it at home in under 35 minutes. Walmart Auto Service failed at every level: poor communication, refusal to help, lack of accountability, and poor employees training selling the wrong product--twice.