Very rude people. Just the nastiest ill-mpered people, especially the older guy with the beard. In addition to their rudeness, they lied about the quote they gave me over the phone. When I got there the price tripled. I cancled the service and as I was leaving they were yelling about how they had to block off the time for the work. I would trust a methhead to work on my care before them ever again. ​​ read more

Excellent service here at Tom's. My husband has been bringing his vehicles here since we moved to the area. It is a very convenient location for us being so close. We have no complaints. read more

I was very impressed by Tom's fleet service. I just happened to stop by Saturday after 3 with a tire that had a slow leak. Tom had me pull my car right in and personally took my wheel off and found that the seal on the tire was bad. He then took the tire off the rim and remounted my tire. I'm new to the area and needed to find a new mechanic. I will definitely be back to see Tom when I need service done on my cars in the future. Thanks again Tom. read more

I have to be honest this is a super mixed review for me. As far as price, quality and competency, I would rate them 5 star. It is the customer service part that drops them to 0 for me and is why I will not be returning. 1. Rudest answer to a phone call. I thought I was being yelled at and wasn't sure I had even called the right place. 2. I had called about my tires and was told they would be in around Tues, I would receive a call about them once they were in. No call, I had to call them. To their credit, they did acknowledge the mistake and squeeze me in that day. 3. Lots of cussing, swearing and inappropriate comments in the office while I was waiting. My concerns and questions were brushed aside with a miss we know what we are doing don't insult us by telling us how to do our job. 4. The real problem for me was when I called in to ask if they had put the new tires on the front or the back as the ones on the back looked newer to my untrained eye. I was asking what the new ones were labeled so I could be reassured. They literally asked me "how stupid are you"? They ordered me to bring my car back in so they could prove "my stupidity". I would never do that to one of my customers, they don't have my background in the industry so it's a valid question from their perspective. I will be doing everything through Al Colberts garage around the corner from here on out. He at least is polite, kind, explains things for the car illiterate and does it with a smile. read more

I am from the North hills and I travel out to glass run soley to deal with Tom's. These guys know what they're doing and they're not like a normal shop. Personal attention and a lot of knowledge keep me coming back every time. read more

Worst service ever! Because of the inept ability to figure out why an engine light is on, six months later I'm paying out another $2000 for a job that should've been fixed six months ago for a lot less money!! read more

Tom is a funny guy and great at what he does. He makes me laugh and fixes up my vehicles at a great price. I tell him what I need done and he sticks to it. A good guy and great business. His dog is a piece of work, too! read more

Tom seems honest. However, the lack of communication between him and the workers in the shop this summer (2017) was absurd. It's never been great in past years, but because of our most recent experience, we decided to find another shop. Our routine maintenance was done just fine in 1 visit, but we did not get a call when it was done. We called the next day to discover it had been ready the day before. Our repair took 3 visits (originally a bad part on our end so that was not their fault), but also scheduling miscommunication on their end. So-and-so said, "Tom will have to handle this, bring it back Wednesday." We did. Tom was there, but had no idea what we were talking about. Since he didn't, we would have to come back Saturday when so-and-so was in (since so-and-so had worked on it, promised Tom would handle, yet left no documentation for Tom). The initial repair was finally completed, but the car was still making noise. (At a later visit, Tom told us we should probably just live with the noise, because it wasn't worth taking it all apart and charging us so much more. We agreed.) The check engine light came on in the middle of all this for a totally unrelated issue. We were told they'd taken care of the new issue and discovered we weren't charged extra at pick up. The next day, the light was back on. After bringing the car back mid-week, they "fixed it" and we got a call to come pick it up. The check engine light came on while still parked in their lot! Though we'd been dropped off after hours to pick up, so again, we would have to return. When we called, we were told to bring the car back Saturday. When we did, it was afternoon--the earliest we could possibly get there as our newborn was very ill. We were told to bring it back next weekend because "the guys are ready to go home." Again, no appointment made, just "bring it back next weekend." The next weekend we brought it back, Tom was there. He remembered us and what was going on. He personally came out to run the check engine code, and made the decision that the gas cap just wasn't tight enough. He showed us how to tighten it, turned off the check engine light, and sent us on our way with a handshake. Within days it was back on again. Since this "fix" was not the solution and was neither communicated or written it down in our file somewhere, it seems they all must have done the same thing...just tried a quick fix and turned off the light. I know summers are busy and they run a busy shop, but c'mon. So, if you don't have a busy schedule, don't have a hard time dropping a car off, don't mind the frustration of calling/visiting several times to get to the bottom of an issue with more than one person, then this is not a bad shop. For our family and circumstances right now, it's not a good fit. read more