Pros: they got an old apple juice stain out of my daughters dress…read more Cons: Customer service SEVERELY lacking. The dress was returned with a long picked thread! I noticed it upon pickup (12/15/2025) and was told that the owner would contact me. I paid and left. The owner never contacted me. After several phone calls, I finally got a claims form in my email. I responded the same day (2/10/2026) and have yet to hear back. I have made many more phone calls. There is no manager. The employees can't help with problems. Calls and emails are not returned. I regret sending my daughter's dress here and will never return. (3/24/2026)

Ruined my $250 satin Mother's of the Bride Dress…read more I bought the dress in mid-October for my daughter's wedding and after wearing it took it to Tiger Cleaners at Peachtree Plaza on November 14th. The gown is satin and labeled Dry Clean Only, so I used their drive-through drop-off. On November 19th, I went inside to claim the dress and inspect it before paying. I was shocked to find that the gown now has at least ten visible snags, runs, and pulled threads across the dress and satin fabric is not repairable. None of this damage was present when I dropped it off. I refused to accept the dress until I spoke with the owner. The owner, Mr. Li, called me the next day. He offered to waive the cleaning fee and give me a twenty-dollar store credit. He also claimed that his staff saw no issues while handling the gown and said there is no proof the damage did not already exist. I explained that if several employees handled the dress and said they saw nothing wrong, yet I discovered significant damage before taking it home, their own statements suggest the damage occurred under their care. Tiger Cleaners promotes that they have one hundred years of experience, and the text they send when they check in your garments reads, "Thank you for trusting Tiger Cleaners with the careful cleaning of your clothes and household items." I still have the ticket, the drop-off confirmation, and the text telling me the dress was ready. (For now on I will video tape my item inside the store at the time of drop off and ask the employee to confirm the condition of the item at drop off). Despite the evidence, Mr Li says he will not replace it or provide fair compensation. I said that I would take him to Small Claims Court. He says he welcomes seeing me there.

The French laundry did a great job on my cleaning. The personnel were delightful. i am in a…read morewheelchair so they happily came to me at my car to pick up and deliver the cleaning items. While French laundry is pricey, I give them five stars for a first rate job!

Service & great quality dry cleaning. I wish we had a French Laundry by us! I haven't found…read moreanything close to where we live. We are off WW - just west of Old Hawthorne.

Took 3 - Men's Designer coats to Robinsons Cleaners on Broadway to be Dry Cleaned before the…read moreholidays. When I picked them up they had the plastic wrap and a twist tie at the top. Put them in the car and drive home. When I got home, I removed the plastic wrap and noticed the jackets were NOT cleaned. They had visible hair (some not ours, we are not blonde), lint on them and they were not Dry Cleaned as expected. We paid $46.00 for all three to be Dry Cleaned. We called the cleaners and told them what happened and they said we could bring them back to be cleaned again. We were reluctant but decided to give them a chance to redeem themselves. Just picked them up today, 1/6/22 and they all smell moldy and not visibly clean. They seem to have been lint rolled as the hair is gone but don't feel as if they were truly cleaned. Mentioned it again to the woman behind the counter and she said she could have them cleaned again . It should not take three attempts to clean an article of clothing. Called the manager at the facility where they take them to be cleaned and she said she gave them to someone and she saw them put them into the machine to be cleaned. Either their machines are not working properly or they really just didn't clean the jackets. I feel this is terrible customer service and business etiquette. Will not return nor refer!

I have used this place for the last year. Great work and friendly service. Turnaround after a…read morecouple days. Ahead of the game when compared to local competitors.

Hands down the WORST consumer experience of my life. Chaos…read more They lost my order (two suits and two shirts) last year in May 2024 and I had to follow up with them every week for until they found it in early July. Now, I made a mistake and didn't check closely that all my items were there. A year later, I discovered a unique shirt was missing. I called, hoping they might still have it, and knowing it was a long shot. Now, at this point, if they had just told me, "so sorry, there's nothing we can do," I wouldn't be writing this review. In my first call (and eerily, the next 3-4 calls, as if the first had never happened), they said it would have been donated after "several phone calls to come pick it up" -- phone calls I never received. The employees promised they'd call me back each time. That was late June. It's now August 15th. I've called them back every week since, with no apologies but plenty of promises from them. Each time I was told a manager would call me "right back". One employee said the owner might be able to cut me a check. I was never called. I had to call each time. Each time I had to tell my story from the beginning. I finally spoke with the owner today. She immediately started scolding me, saying if it's been over a year, there's nothing they can do. She immediately matched my level of upset and insisted I was LYING to her and that her employees would "never" mention writing a check because that's not their "policy". She also did not believe me when I told her about my experience in 2024 because her floor manager "doesn't remember it". After calling me a liar, the owner offered a $40 discount (a fraction of the shirt's cost, not to mention my time) of service. I have no interest in risking my garments with them again. She did not apologize. Not for losing my shirt or wasting my time, this time around or in 2024. They could have apologized and told me there was nothing they could do two months ago. Instead I got lead on with promises of a replacement and then and finally scolded, belittled, and called a liar by the owner. Absolutely outrageous. Chaos.

Deserves no stars. This place never called me back after I dropped hand made costumes off a month…read moreprior to Halloween. They said it might take a while for the stains, so I figured that was the issue. I finally got a call, my first call about it, in November/December and let them know I would be out of town until the next week, they said that was fine over the phone. I came to pick up my items and they told me they donated them because I had left them there over two weeks and refused to tell me where they donated them. I asked to speak to a manager and they wouldn't let me, said they would write down my number and they never got back to me and wouldn't answer the phone. Worst experience I've ever had with dry cleaning. These people are horrible human beings.

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

BEST in Jefferson City, MO…read more Updated for next 20 years! Cadillac of laundromats Has all the bells a. d whistles of modern day needs

Although fairly clean the quality of the machines leaves a lot to be desired. 25% weren't working…read moreand per the attendants own words she "didn't feel like messing with fixing them". the cost to ratio of how the machines work is horrible!! there is another laundromat across town with newer equipment for half the cost and is even cleaner!! Will not come back to this establishment. if you choose to use it bring $50 for two loads!

Took a 3 piece suit in a couple of days ago and was given a ticket (and also told me ) that my suit…read morewould be ready today, March 17 (Friday) at 4:00. Went in today at 4:00! Was told "they were still working on it". Maybe it would be ready tomorrow morning or Monday! Needless to say I am very upset! I needed the suit for a good friend's funeral on Monday morning. How can I give this business anything but a 1, if there were negative numbers I would give them a -10. This dry cleaner is the closet to were I live since our local one closed down. I should have driven 4 more miles to the one my son recommended!!!!

I specifically pointed out sweat stains on my suit jacket. He acknowledged what I said, but it…read moredoesn't even look like they tried to clean them. I am used to much better service in the KC area.

Great service, clothes always come back great, workers are understanding. Only dry cleaners I'll…read moreever go to.

I've been here a couple of times to dry clean a suit and some of my husband's military garb. Since…read morethey did a good job on those items, I dropped off my wedding dress last week to be cleaned before the ceremony. It's a brocade dress with a big train and beadwork around the neck. It had some stains on the hem and spot at the waist. It wasn't super worried about getting these stains out, as I doubt anyone will be looking that closely, but I just wanted it freshened up and pressed. $85 for cleaning and pressing. One week. It looks like new! Very white, all the spots are gone, and I didn't see any beads missing. Then again, I didn't look very closely. I'll keep going here!

Nothing but good.The staff is friendly. The drive-thru window is definitely a time-saver. The staff…read moreget to know you....they see you pull in the parking lot...and have your order ready before you even walk in the door. Seriously! They never lost any of my clothing and the prices are reasonable. The manager/owner frequently handles the counter and drive-thru window. Great small town business.