If you're ever in the market for new sporting gear, make sure to check out Dick's Sporting Goods…read more The gentleman in the shoe section was incredibly helpful in finding a foot-shaped and natural shoe that was both really comfortable and stylish. I was in the market for a new pair of shoes and I found the perfect pair in a very short time. The staff was very helpful and made the transaction very easy. The employee quickly found the perfect shoes for me. He was very informative and helpful. I highly recommend this store to anyone in need of some sporting goods!

We were interested in buying an exercise bike. We had been to the Dick's in Medford, but they…read morecouldn't be bothered to help us. We called this one and they said that they had the model we were interested in on the floor. When we walked in, someone asked if they could help us and directed us to the right area. In the area, someone came and helped us. They let us try the bike that they had. We bought one and they loaded it in the car. We were very happy with the experience.

Store itself is expensive but they do sell good products. I typically buy online but have…read morepurchased from the Saugus store when I needed something quickly. Website has great sales!

So I am in love with the shorts and pants sold by 5.11. Functional, crafted well with long lasting…read morematerials t a relatively decent price is always a win for me., I'm one of those guys that carries all my stuff with me so having extra pockets is always a bonus. So normally, I shop online, but 5.11 has opened retail locations antionwide. On this recent trip I needed a light jacket since I did not realize the weather was going to be a bit too cool for my Florida blood. I happened to run across this location on my travels and decided to make a quick stop. Store layout is like most with everything sorted by type of product and gender so it made it easy for me to find what I was looking for. Since it isn't fall or winter yet the selection was a little lighter, but that was to be expected. Found what I wanted within 10 minutes, was able to test fit the jacket and was happy with it. The only thing I have to ding the retail store for is that they do not accept or honor online coupons or deals, which is not consumer friendly. If I wasn't prepped for time I would have purchased this online. Either way, I was happy with the experience. As a side note, if you need a potty break, no public restrooms here! But if you are in need of some tactical style gear or just something comfrotable that will last, this is a great place to shop.

Great hours and in a great area. The shop has beautiful surfboards and skateboards. They also…read morehave hacky sacks, sandals, and more. You need to save up for one of their boards but they totally seem worth it. Plus, some of their skateboards are from an eco-friendly company that plants 1 tree for every certain number of boards sold. The employees were also really chill about me having my service dog and didn't really ask any questions (they just said "hello" to him and told me how cute he was). They also told me about great places around the area since I'm currently moving here. :)

Great place! Dayo helped me out with a Carver Surfskate and hooked it up! I live in LA, but when I…read moream in Mass, they get my business because of their level of customer service! Keep it up!

The technicians here rescued an old bike (20+) without upselling or overcharging me. They were a…read morepleasure to deal with.

It took over a month for them to fix my handle brake. So idk. Summer is over , i have to ride in…read morethe cold. . What do u think?

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

Every experience in this store has been a good one. Lots of coupons in the app, nice and helpful…read morestaff, decent selection of shoes, free shipping to home when a size isn't in stock in the store but is available in the warehouse. Spent an entire day visiting shoe stores to find nothing the kids liked when I should have just come here first since they immediately found something they liked.

One specific worker should NOT be working in sales/service. She made returns extremely hard with an…read moreattitude, she gave me 75 dollars back when i returned 100 dollar sneakers, A few months later i go back and it's the same worker, i try to return another pair of sneakers and she says it's the wrong recipient and she cannot do a return. I show her my online receipt of when and where i bought them to get my money back, once again , proving her wrong. i think this store should be taken into consideration of closing and the worker trying to steal my money should be accounted for!!!

I love going in here. U can find almost anything and theres so many trendy clothes plus the workers…read moreare so helpful and friendly.

I always buy accessories from rainbows they always have a sale which is awesome but the cashiers…read moreare not so friendly they are always angry never smile.

Amazing service at this very friendly shop. Stopped in while in a ride as I had an annoying chain…read morerub and they quickly assessed the issue and helped me get back in the road

I have many times taken my bike to Papa Wheelies for tune-ups, and I've found that they've done a…read morepretty good job with good turnaround. However, a recent bad experience there has soured me on returning. I have never owned proper biking shoes and am in the market for clip-ons. I went to the store and explained that I needed biking shoes for wide feet, ideally something with a wide toebox. The employee offered me one pair of shoes that were E's, and when I said they were far too tight, he pretty bluntly and unapologetically said, "Well, that's all we've got." One of the benefits of not going straight to an online retailer is that you could get advice from a live retailer. I asked if there were any brands he might recommend I look into to find something that would fit my feet. His response: "This is the only one we've got." I've given 2-Stars as a compromise between the good tuning services I've gotten before and the horrifically negative and dismissive customer service I received.