Had an excellent bike fit experience with Ed Sassler. In addition to adjusting my cleats and bike…read moreso everything fits correctly and I'm using the right muscles, he explained a lot about the relevant biomechanics, which was both interesting and helped me know what to keep an eye out for in the future. The bike fit also included in-depth pedaling instruction and Ed picked up some bad habits I had and helped me learn what it feels like to have my center of mass in the right place. I came in experiencing shoulder pain during long rides and after the fit session that's almost completely gone away from the combination of adjustments and instruction. Definitely recommend getting a bike fit with Ed for cyclists of any level.

Used to be great, but recently in the last year Customer Service has been horrible. We got a (what…read morewe were told was a decent brand) bike that broke down repeatedly within a year and every time we go back, there is little to no eagerness to help us to solve the problem. Staff are borderline rude and dismissive. I don't think I'm buying another bike here again... wish there were other options nearby in Belmont.

Bicycle Belle has closed for good. Yes, the shop is gone as of July 2026. The owner pioneered cargo…read morebikes and city bikes with entrepreneurial courage, and she succeeded. Succeeded so well that the bigger bike shops in the area also started city bikes like Gazelle and cargo bikes. So the small pioneering shops go, as in all other branches... Much, much missed.

It's been more than a decade since my first wonderful experience at this fantastic bike store, and…read moreonce again it did not disappoint! From the easy to use website with up to date information, to the person answering the phones who knew exactly what was in stock and had the bike I was interested in locked up outside ready for me to ride, it was an absolute pleasure to buy a new bike with zero snags. The selection in this store is much bigger than it might first appear- they're known for cargo bikes and an increasingly large supply of electric cargos, but they have kid's balance bikes and the lovely step through commuter bike in the pic, too. Their website is very easy to search for what you want in advance. You can also get all the things you need to put your new bike in use from racks, bags, baskets, bells, gear, and safety supplies. It was fast and easy to select high quality items and they attached it all so my bike was done and ready to take home that day. Another huge advantage over the first time I bought a perfect bike- bike lanes! You can try your new bike in a safe bike lane before cutting back to the store on a side street then a less well traveled road. Gives you a little descent, little bumpiness, and a little ascent so you can get a real feel for the bike. I love that there's no pressure, just a plan to help you find what works best for you. So happy with my purchase!

Nice people, very knowledgeable and answer all questions…read more Good prices too. They have a lot of merchandise inside and can get what you want if they don't have it in stock.

Great spot and good dude who runs the place . Would recommend checking them out if you're around.read more

I've been biking as my main mode of transit for over 20 years, and I think I've gone to 5 or 6…read moredifferent bike shops regularly during that time. Bike Boom is the first one where I said I had a problem with my bottom bracket, they wrote it down, checked if there was a problem, and actually replaced my bottom bracket. I've been to several other places where I've said, "there's a clicking on my bottom bracket when I put weight on it, please check it"--and they don't even bother. Incredible! Drop-off, communication of work plan, and pick-up were all efficient and easy. It took me four years to find since moving back to Boston, but this is my new place.

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

Love these guys. They have it all. Walls and walls of darts, boards, and anything else darts…read more Drove up from CT just to get a set of darts. Only place that had them in the Northeast. Not disappointed. Great guys. Will try to do business again. They are in the process of changing their name to 'Dutchman Darts'.

Been here several times the past few years. Service is always great and they've got anything you…read morewould need. Don't understand the negative views regarding waiting for service, but with the comments concerning political views I'm assuming it's a review posted out of spite. If you don't agree, engage in a conversation...oh wait, that never happens. No class, just don't go there . It's not an airport, you don't have to announce your departure.

Would have given them 6 stars if possible. These wonderful people ROCKED! We were just two confused…read moregirls who are new to biking and the staff at Wheelworks brought their A game, honestly show stopping. We recommend everyone bringing their questions and bikes to this establishment. We WILL be back.

Used to frequent this store years ago. Then went with Hubway/Blue Bikes for a decade. Now have my…read moreown bike again. Needed a new chain, old one felt worn and loose, measurement confirmed it was. Now, I have a Shimano internally geared drivetrain. It looks they choose to install a (1/2 x) 1/8th KMC chain. This is something one can question - the situation seems to be this: multi (derailleur) gear drivetrains, like 6, 7 or 8 speed drivetrains use a 3/32th chain - single speed bikes often use a beefier 1/8th drivetrain with thicker sprockets/chainwheels. Now, Shimano uses 3/32th sprockets for their internally geared hubs. Now, one could pair a 1/8th chainwheel designed for single speed or one of those stylish BMX chainwheels to pair it, that are thicker 1/8th. If one does that, one wants to use a 1/8th chain. However, my bike, like most that was designed for internally geared Shimano hubs, uses a regular 3/32th wide chainwheel that would be compatible with derailleur geared setups as well - Shimano designed it that way, probably to make logistics simple, makes sense to me - go Shimano. Now, why it was decided to install a 1/8th chain - no idea. Reading up says one can install a 1/8th chain on a 3/32th sprocket/chainwheel setup. One can expect a little more wear over the long run on chainwheel and sprocket as it doesn't fit as well in width, maybe also slightly more "noise" (not a problem - if there is, nothing I'd notice) etc.. Ok, so maybe not optimal and I'd expect a store like this to put a "proper" chain on it - it's not that difficult, is it? I suspect money might be a reason, the KMC 1/8th chain is inexpensive, goes for 5.99 on the KMC website, whereas 3/32th chain seem a bit more expensive, maybe because they are longer as they usually come for derailleur setups. I paid the same price ($25 for chain plus approx $20 for installing it) though as a derailleur bike would have been. All of this - may that be as it is, wouldn't necessarily have been a big deal. BUT there was a problem - they didn't use the right "magic"/"missing" link to join/close the chain. I had constant trouble, the chain dropped frequently, originally maybe once a month/3-weeks. I went back to the store and reported - this didn't happen before. They blamed "maybe" the control wire or housing needed replacement causing this. I asked how would that possible have an such an effect? blahblah... 7 month later the chain broke - and it was not the chain itself, it was the missing link - and it broke as in the rivetted axle part broke out of the side piece - it was not that the link came apart at the removable/undone-able side, the link was destroyed. I went back to the store to buy another link as I figured the chain itself seems ok - if I just replace the link I should be good. So I went in and the associated said they don't carry missing links for KMC 1/8th chains. I stated but I had this done here. He responded yes, they sometimes use KMC 1/8th chain, but they don't carry the KMC (or any generic) 1/8th "missing link" joining thing. So I had to buzz off without accomplishing my goal - but I wondered - how is this possible/ They install a chain on my bike that they say they don't have the proper joining thingee for. So I walked to the next bike store (Bike Boom). I went in and asked for a KMC 1/8th missing link - and they had it. Looked completely different from the one that was on my chain. The pin length was different as well - when you take a half of the magic link I had and the double pin portion of the "missing link" and hold them together. I went back into the store and asked - are you sure this is right - this looks completely different from what I had. i had the chain in my bike basked outside the store. The associate came out with me, looked at what I had and said - you have a multi-speed (derailleur) 3/32th link on your chain - that is not the right one. The one I gave you is the right one! Turns out he was right. I installed the chain with the new link he had given me - and all the problems I had before seem to have disappeared. No chain drops anymore. No funny noises/"klonck"s. No (extreme) sensitivity of chain tension apparently related to chain drops anymore - now apparently trouble free operation. This also explains why the link failed and the way it failed and the answer of the attended of not having such a link. So they use the chain and then use a different link for different chain types that kind of initially kind of fits as in it seems to join the chain together, but then causes a lot of operational trouble and prematurely fails. The combined time I wasted with dealing with these failures like chain drops over this 7 month period is probably a day's worth - including the time I went back to the store and reported that something doesn't seem right; I now frequently have problems I didn't have before. To get a bullshit answer and would have incurred additional cost for "bogus" follow ups if I had gone for it.

Great assortment of equipment and friendly staff! Kayak, Paddle-board, Canoe or Paddle…read moreBoats....prices are reasonable as well!

I recently went to Charles River to look at their kayaks. I told Marc, the salesperson, what I was…read morelooking for, type of kayaking I do and my budget. Marc was very helpful, knowledgeable and took his time showing me different kayaks and explaining their features. He was outstanding. I purchased a kayak, car carrier and PFD and Marc made the buying experience very enjoyable. If you looking to buy kayak or accessories I would highly recommend visiting their store. Their staff is professional and their prices are competitive to any other retailers.

I rented an e-bike from Radical Adventures and the process from start to finish was seamless and…read morestress-free. I had never ridden an e-bike before and it was so much fun to ride! It was sleek, modern, and incredibly powerful, making hills and long distances a breeze. I was able to explore so much of the surrounding area without feeling fatigued or overwhelmed, thanks to the ease and comfort of the bike. The store owner was incredibly friendly and knowledgeable and they have a huge selection of different styles of ebikes to choose from. I will definitely return here again!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

I appreciate how kind, affordable, and helpful the experience at Broadway Bicycle School always is…read more I love seeing the friendly faces of staff (hi, Ace!). During my last visit I wanted to get an older road bike that I'd been using on an indoor trainer road-ready. I had bought it used so I had no idea what shape it was in. Hoyt was extremely knowledgeable and helpful and did not try to upsell anything that was not necessary. Hoyt made my dream come true of adding bigger tires even though we weren't sure it was going to work - so that I can feel safe and stable while riding. Thank you all for your hard work. Your love of bikes and biking as well as community really shows!

I bought my bike there over five years ago. I hadn't ridden it in a while so I brought it in to…read morehave them look at it. They put it up, checked it out, and gave it back to me at no charge. It turns out it didn't need anything and I appreciated their honesty!

I seldom write reviews but the service I received at Marathon Sports in Cambridge was so…read moreexceptional that I feel compelled to publicly applaud it. An avid runner until I was 50, two hip surgeries necessitated that I change my routine to walking and pool running. For close to 29 years, this worked for me. Approaching 80 has brought about new challenges. Recently I had to go to the foot doctor who took X-rays and told me that I have severe arthritis in my left foot. This explained much about some of the difficulties I have been having with my walking regimen. He explained that more than ever I need to be very careful with my walking shoes and explained the type of support my aging feet would need to get me another 10 years of walking the river. When I went into Marathon Sports, I felt truly welcomed and was lucky to have Nina as my sales person. She is just one of the kindest most patient sales people was ever my good fortune to meet. I was a difficult and demanding customer but my experience there leaves me grateful to her and the folks there at Marathon. James Spencer, Cambridge, MA

Kevin was very helpful! The staff works hard to make sure you find the right fit. I'm glad I…read morereturned to this store and will come again.