We bought a Malibu Wakeboat from Tommy's in Golden, CO about 2 months ago. We have been incredibly pleased with our experience from working with Logan Brantley in sales on the phone doing research, at the store comparing models, and throughout the sales transaction. He has been a wealth of information, responsive and has communicated with us clearly, not only about the boats, but about local lakes, and best practices. Finance was easy to work with; their rates were competitive; and they made the financial aspect of the transaction easy. Their parts department is convenient and easy to work with as are the staff working in their large apparel and accessories department.
We've used our boat a lot already and love it. Our experience with the service department has also been outstanding, from working with us on scheduled maintenance recommended and required by the manufacturer to jumping through hoops to get some unexpected repairs made on short notice to save our family boating trip to Montana. Steve, the service manager, and Cassidy, the GM went out of their way as well to make that happen by taking their time to help diagnose a really odd problem and dedicate resources asap to resolve the problem. That's outstanding service.
I would highly recommend Tommy's Boats, especially in Golden, CO to anyone looking for a reliable boat dealer with a complete suite of services (Service, Parts, Finance, Accessories, Storage). They obviously work hard at being THE one-stop boat dealer, providing an excellent end-to-end customer experience.
Barry Cook, Monument, CO read more