I webt in for a bracelet adjustment on a new Movado and the staff was so friendly and professional…read morethat I purchased a Seiko watch while waiting. Went back today for another band adjustment and Barrett helped me look at a beautiful citizen watch. Great watch experts that make you feel at home. Best experience ever at a jewelry store.

Stopped in for a quick battery change after finding them on yelp…read more Parking/location: I love that it's centrally located, but it's on shepherd which is a stressful street for me personally. I had to wait a long time to be able to turn in and their parking lot is tiny. Backing out was quite a challenge too Service: It was a bit confusing when I walked in and not clear which counter to go to. I finally figured it out and they were quick to change out my battery. Took about 5 minutes Cost: I have a completely not special little watch and the battery replacement was about $13 which I felt was reasonable Other things to note: They do sell watches and clocks here It's freezing inside ! There are 2 chairs to sit and wait

This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

Recently took in a very special piece of jewelry to be sized and it was done Meticulously.The staff…read moreare very knowledgeable and incredibly friendly. Their inventory is spectacular. I'll be back.

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.

Arrogant and bad attitude, never recommend this place. Fund you a good honest reputable jewelry…read morestore, you'll get better service. Wish I could say something nice but can't think of any positives.

Very professional people. I had a custom ring made in two weeks. They kept me updated throughout…read morethe whole process. I recommend this jeweler to anyone that needs high quality jewelry at a reasonable price!

I came here for an earring post repair. Took a bit longer that initially quoted which was totally…read morefine my issue was the soldering of the post that I got put back on the earring was not cleaning up at all. It was a bit of a mess. I had to take a nail file to it in order to buff it off as it was too uncomfortable to wear. The work is holding up so I am happy with that, I just think if the time was spent to polish the earring, why Wasnt the site of the re-attachment also cleaned up?

I called to get a quote to refinish my Seiko watch, just the case. No bracelet. A gentleman said it…read moreshould be between $50 and $60. I leave work on my lunch for a 25 minute ride there. A gentleman starts complimenting the watch. Passes it to another one who asks if I wanna sell it. Then says he can do it refinish the case for $125. I tell him I was told $50-60. He starts making up some excuse about how complicated it is to brush this simple watch is. Then says he can do it for $90 at the lowest. So shameful to try to squeeze new customers for every penny after saying it was $50 to $60. This is a super simple diver watch design that requires zero polishing, just brushing. It doesn't even have polished edges. Be aware, they are slimy.

Danny is very pleasant and courteous. He sized my ring while I waited…read more ..................

I wanted to add 2 charms that I received as anniversary and retirement gifts to my James Avery…read morebracelet. I found Bench Jeweler when I googled jewelry repair near me and found Danny. I called him and asked him if he would be able to add my charms while I waited and he did just that. The business is located inside the Joe V's on FM 1960 near Aldine Westfield. When I showed him the charms, he asked me where I wanted them to go on my bracelet and just like that he was finished in less than 10 minutes. He even cleaned my wedding ring and another ring that I was wearing free of charge. I am very pleased with the service and will be visiting Bench Jeweler for all of my jewelry repair needs.

Marla found some special earrings for my grand daughter. They were just what we were looking for…read more In addition she arranged for the posts to be longer to allow for some extra room. The earrings are perfect and my grand daughter loves them. Thank you so much!

Absolutely love this establishment! Marla helped me design the perfect engagement ring and wedding…read moreband for my wife. Marla also helped design several other pieces that my wife loves! If you need any form of jewelry, I highly recommend visiting Marla's Gem Creations! Everyone there has a high level of customer service, and they care about their customers.

I went in for new batteries in two watches and to remove links on 2 watches…read more They saw me browsing while I thought they were busy with a customer and asked if they could help. I told them my needs, and they took care of my requests in 20 minutes tops. While I waited, I was listening to some awesome music and browsing around the shop. They had a great deal on a beautiful vintage watch, and I just had to have it. The shop is family owned and seems like honest people. I'm going back tomorrow to browse a little more and definitely do some more business.

Cash only and high price point on basic services. Need to have tap pay or Zelle option.read more

We had the pleasure of working with Kimberly to design my engagement ring. The pricing, turnaround…read moretime, and flexibility working with Kimberly and the Erica DelGardo beat other jewelers we were working with. I really didn't know what I wanted or what to expect and Kimberly was so patient and kind, even when I changed my mind on the direction I wanted to go. I love my ring so much and she really turned our experience around after dealing with quite a few horrible experiences at other places prior to meeting their team!

I was looking for a good jeweler to buy a necklace as a birthday gift for my (then) girlfriend, and…read moreI happened to stumble upon Erica's shop. Erica and her staff were able to help me through the process of creating a custom pendant, and they were so personable and accommodating throughout the process. The piece came out beautifully; it was exactly what I wanted, and fit my expected budget. Most importantly, my girlfriend (now fiancè) loves the necklace I was so pleased with the necklace that I went back for an engagement ring, and that turned out perfectly as well! My fiancè was over the moon!! Erica and her staff did such a good job and went above and beyond for me on several occasions (such as being flexible with meeting times to accommodate my crazy schedule). They are honest, do quality work, and genuinely care about their customers. I will absolutely be coming back to them for any future jewelry needs!

Was in the area and wanted to get a metal tested for its contents and they tried telling me it…read morewould be a 20$ fee just to test it what a joke

I had such a lovely experience working with this jeweler. They helped me recreate a ring and even…read morehelped with some improvements. They finished it before my deadline and even sized it down when I found that the size I asked for was a little large. Definitely a place to check out if you are looking to do a bit of custom work.