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    James Avery Craftsman

    3.2 (28 reviews)
    ModerateJewelry
    Open 10:00 am - 9:00 pm

    James Avery Craftsman Photos

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    Farrah A.

    Little tip to everyone out there. When it's my bday, Christmas, Valentine's Day, New Years, Easter, or "hey, Farrah, you're awesome" Day, the easiest gift to give me is a neatly wrapped James Avery box with a meaningful charm inside. What gal doesn't like charm bracelets? And James Avery is only the best to give (well, of course there's Tiffany's, but let's be realistic). Trust me. Save yourself time and sanity and just gift your friend a JA bracelete; then come every holiday, you know what to give them! Every visit to the mall, I have to swing by JA to see what's new. They just added a huge collection of Texas colleges to their charm line, and come the change of season, you'll find something new. Just keep in mind, it's bad luck to buy one for yourself! Most of my charms are from family: UT Longhorn, a margarita, flip flop, "special aunt," the Lamb of God, and most recently from my niece and nephew who complain that I'm always on my laptop working--a laptop. How cute--and sad--is that?! I also love their new charm rings, necklaces and earrings, though, they can be pricey. My first JA piece was a beautifully handcrafted ring for my 15th birthday. I lost it months later while having fun at the beach. Sad face. The team at this particular location are all really helpful. Anytime you want a new charm out on your bracelet, just drop it off for a moment's time and they'll do it for free--but only if it's a JA charm. And they'll polish it off for you too. (If you visit during and right before the holidays, they might ask you to come back on a later day.) So remember, Farrah likes JA charms ... and Ferraris. (This location is to the right when exiting Macy's and entering the mall.)

    The rest of the people who haven't received any attention or help since I walked in!

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    4 months ago

    Helpful 15
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    10 months ago

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    3 years ago

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    7 months ago

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    11 months ago

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    1 year ago

    Terrible customer service. They have no regard for customers time. Would recommend a different location.

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    17 years ago

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    11 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    9 years ago

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    16 years ago

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    15 years ago

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    11 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    8 years ago

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    13 years ago

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    9 years ago

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    10 years ago

    Very busy location, best to look online for what you want so you can have everything ready to order.

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    11 years ago

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    9 years ago

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    9 years ago

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    9 years ago

    i love james avery its way better then pandora and the people from here actually care about customers.

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    Ask the Community - James Avery Craftsman

    Review Highlights - James Avery Craftsman

    I got my mother a pair of earrings for Christmas that she felt were too big for her ears.

    Mentioned in 3 reviews

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    Erica DelGardo Jewelry Designs

    Erica DelGardo Jewelry Designs

    4.8(49 reviews)
    8.4 miThe Heights
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    We had the pleasure of working with Kimberly to design my engagement ring. The pricing, turnaround…read moretime, and flexibility working with Kimberly and the Erica DelGardo beat other jewelers we were working with. I really didn't know what I wanted or what to expect and Kimberly was so patient and kind, even when I changed my mind on the direction I wanted to go. I love my ring so much and she really turned our experience around after dealing with quite a few horrible experiences at other places prior to meeting their team!

    I was looking for a good jeweler to buy a necklace as a birthday gift for my (then) girlfriend, and…read moreI happened to stumble upon Erica's shop. Erica and her staff were able to help me through the process of creating a custom pendant, and they were so personable and accommodating throughout the process. The piece came out beautifully; it was exactly what I wanted, and fit my expected budget. Most importantly, my girlfriend (now fiancè) loves the necklace I was so pleased with the necklace that I went back for an engagement ring, and that turned out perfectly as well! My fiancè was over the moon!! Erica and her staff did such a good job and went above and beyond for me on several occasions (such as being flexible with meeting times to accommodate my crazy schedule). They are honest, do quality work, and genuinely care about their customers. I will absolutely be coming back to them for any future jewelry needs!

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    Tenenbaum Jewelers

    4.1(45 reviews)
    6.0 miHighland Village
    $$$$

    Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

    I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

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    Zadok Jewelers - Private shopping experience

    Zadok Jewelers

    4.5(131 reviews)
    5.3 miGalleria/Uptown
    $$$

    My friend and I came here to look at sparklies and they had a large selection of rings, necklaces…read moreand basically anything you wanted. I spoke with Kristy Patricia and and I needed a couple of eternity bands resized that my original jeweler said they couldn't do. Zadok's came to my rescue and they made sure that my rings were sized properly and I was so grateful they were able to make my rings fit as they were sentimental to me. Kristy was so kind and kept me updated with the progress of my rings. I am impressed at the level of service with Zadok's, and will not hesitate to call on them for my next jewelry project.

    Remarkable experience start to finish…read more This was my first experience at Zadok and it will not be the last. We came in for a few reasons, quite differently. One, a simple watch battery replacement. The other, a well-deserved wedding ring upgrade. Battery replacement had a few hiccups but solved and fine. Yeah, we might have bought another Cartier the same day. Let's talk about the ring experience. Our Ambassador, Kristi Patricia, was amazing. Her knowledge and dedication to our experience was remarkable. We met for a consultation where we discussed my wife's wants, expectations and desires. It was a personal, special experience. After showing us some samples, she then went on a 2-3 week search for a stone that fit. When we returned, she nailed it. Every stone was brilliant. And my wife picked her stone. A few weeks later and we had a new stone in a new setting. Magnifique! All that matters is, my wife loves her new ring and we owe it to Kristi and the Zadok Family. Customer for life.

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    Great customer service. Bourbon and champagne

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    James Avery Craftsman - jewelry - Updated May 2026

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