To say we were excited about our trip to Dollywood is an understatement. I am a single mom of four…read morewho doesn't often get to take vacations. I'm also a cancer patient who doesn't know how many vacations that she has left in this lifetime. So, when someone offered us a chance to take this trip, we were over the moon and jumped at the chance. So writing this review is quite painful. I've always heard that Dollywood employees are the best so I was expecting kindness and helpfulness, but I was mostly disappointed. I want to start this review by saying that I could not do what the employees at Dollywood do all day in the blistering heat. They have to deal with people all day long and people can be unpleasant on a good day and vicious on a bad day. I deal with people in my job and it can be difficult. I know and I sympathize. It started when I had to rent a mobility scooter. Trust me, I hated having to rent that blasted thing, but I had a cancer treatment two days before our visit and my treatment can zap the energy right out of me. So, I went to rent a scooter even though I was embarrassed to have to do so. The young lady behind the counter was unfriendly and unprofessional. I was surprised really by her complete lack of kindness. She never once even cracked a smile and her behavior at my questions was rude. I was also disappointed at the employees lack of help when you asked for directions. We only had a day in the park and we had some specific things that we wanted to accomplish. When asked for directions, the employees were short with me and seemed annoyed that we even asked. I ceased asking employees and began asking other park goers. They were kind and helpful. Then there was the candy store near the train depot. The gentleman behind the candy counter was amazing. He was friendly and encouraging. Just when I thought we wouldn't find any employees up to park standards, he showed up and with his sunny disposition really brought a bright spot to our day. Then, my hopes were instantly dissolved when we checked out at the register. The female employee at the register was utterly rude and blatantly disrespectful. I was shocked and wanted to match her energy, but I didn't want to set a bad example for my kids. Also, the kindly gentleman was right next to her and I just didn't want to cause a scene. Also, the employees who deal with people with disabilities on the rides just treated us like we were an imposition. That's just not the way you treat people who are already struggling. Most people who have a disability would do anything to be normal. I know I would have loved to have not known this information about the employees who help people with disabilities. I believe some sensitivity training is in order for all the employees who come in contact with people with disabilities. We already feel like a burden and we HATE it. There were some employees that went above and beyond which is the reason I didn't give a one star review. I've already spoken of the gentleman at the candy store. He needs a raise. There was the sweet young man in the jewelry booth by the Mystery Mine ride. He was an absolute gem and was so helpful. There was a sweet young lady at Miss Lillian's where we ate. Two of my kiddos have severe food allergies. It makes it difficult to find food that won't land us in the ER. This young lady went out of her way to make sure that our food wasn't contaminated by allergens and she even found chips for my son who couldn't have the other side dishes. Bravo to her!!! She deserves a gold star, a crown, and a wand. Also the tram conductors were fabulous They were funny, kind, and helpful. Whoever trained those guys needs to train EVERYONE in the park. The employees involved in the Dollywood Express were another standout. They were kind, hilarious, entertaining, and really did help to make the day memorable especially for my son who has a popular YouTube channel about trains. It wasn't all bad, but there were enough disappointments to prompt me to write this review. I really hated writing something negative. I absolutely adore Dolly Parton. She is one of my heroes. I feel terrible for saying anything negative about something associated with her. I'm hoping this review will encourage some additional training for employees who deal with people with disabilities. Those people sitting in the mobility scooters could be on their last vacation and you could make all the difference.

I love Dollywood. Our favorite restaurant is the all you…read morecan eat southern cafe (forgot the name) My favorite rides personally are Big Bear Mountain, Dragonflier, and Mystery Mine.

Goats on the Roof was one of the most fun laid back and unique stops on our trip! We originally…read moreplanned to ride the Alpine Coaster down the street, but the wait was over an hour, so we came here instead, and we're glad we did. The mountain coaster was a lot of fun, had a short wait, and was only about $15. My favorite part, though, was feeding the goats on the roof! You buy goat food inside the gift shop for about $3 a cup, ($1 refill) pour it into a bowl, then pedal a bike that carries the food up a conveyor to the rooftop. The goats are already waiting, and it's hilarious watching them compete for the food. It's a unique experience that's fun for both kids and adults. Definitely worth the stop!

We had fun doing this experience, and it's super cheap. The bike that carries the food to goats…read morewas a little awkward for adults (you can't adjust the seat) but I had laughs. Inside they have touristy souvenirs, and outside there was a couple in a booth by the exit selling "timeshares that aren't timeshares" that felt a a little sketchy to me. My bf got caught in a convo with the man and he was fitting tmi questions in. How often are you here? What's your income back home? What's your job? The goats were cute, esp the babies. It was a nice spot to get hands on with animals.

I kind of feel bad. The last time I was in Pigeon Forge with my children, I declined going on a…read moremountain coaster with them, because they just didn't look like my thing. So my kids went on the coaster and I watched and took photos. Then recently, I was forced to visit Smoky Mountain Alpine Coaster for a work trip. It was either ride the dang coaster, or irritate the people who set up the trip, so I went. Holy cats! Alpine coasters are super fun! You kind of feel like you're going to fly off the tracks during the ride, but you won't. It seems safe enough, and the ride goes by so fast (it's definitely less than 10 minutes). Before you know it, you're done and wish you could go again. (I didn't, but I'm sure kids would.) You can control the speed, which is nice. At one point, I was feeling wild and crazy, and let it fly and zipped around the track at full speed. I visited with a small group on a weekday, and there was zero wait to start riding. Literally, we just paid and got right on.

This was a very fun adventure even for a scary person like me. I purchased the groupon which was a…read moregreat deal for 2 for $23. I reviewed the pricing upon arrival and it was $14 for kids. Every penny count nowadays so I'll take it. If the child is under a certain height they require them to ride with an adult. *Insert my nerves kicking in about this* I will say it looks more intimidating that it actual is. No big drops and you can adjust the speed as you ride. I built my courage to go faster the second ride but the employee did ask for me to not hold up traffic like previous did! Good adventure!

What a fun way to spend a rainy day!! We went here twice. Me, my mother n law, my daughter and 3…read moregrand kids. All of us enjoyed the adventure. And are looking for more in our area. To go again. Thanks for a magical adventure for multiple age groups.

Magi Quest is a fun arcade for kids to play. They were clean and organized …read more Kids had lot of fun trying out different games

So bad that it's good. Go into it expecting an outdated roadside attraction and enjoy it for what…read moreit is. Don't go into it expecting a modern ride. Yes, the animatronics are jolting, very similar to the creepiness of the outdated ones which are still at some of the Florida theme parks. Some of the dinosaurs you can't tell that they're even dinosaurs and they look like they have been made from Car size taxidermy snakes you'll go through your ride trying to work out what a lot of of the dinosaurs are.. But that's all just part of the fun in the experience. Going into it knowing all of this and you'll have a great time, obscure time,

Super lame, boring, 1960s tech…read more Recording loop claims it is interactive, it is not. The biggest rip off in Pigeon Forge. Go anywhere else. I researched most things we did in this area, but this one was on impulse having driven by and seen the facade. When standing in line for tickets one sees that the display intended to draw one in is real low budget, but the mind convinces itself that the ride itself could not be that bad as those budget manequins.

We went to this park today with our family, and it was absolutely a lovely experience…read more We went early enough where there was just a small crowd. Any time we went to the counter, April, all dressed in appropriate purple, and Chris, helped us. Thank you for going the extra mile and making this day fun. Mike and TJ

Came here, and it's a mad house, long lines, children running loose and wild came here to play…read moreEverworld the AR (not VR) . Was told it would be about a hour, $25 per person. The videos made it look cool. I would say 3/5, once you beat the game, it's done, so I was there $24 mins, the videos aren't even close to what you get. Not worth it. Carts and games are on

This was an amazing experience it was very similar if not the same technology as Soarin' Over…read moreCalifornia in which I experienced at Disneyland in California this takes you over several landscapes over the world instead of just California every time you travel over a coastline us sprayed with the mist of water and every time you travel over a field you are ambushed by the scent of whatever location you travel over the feeling of being in flight is something that you can't imagine as a human being but this seems to be as close as it gets to being birdlike. if you decide to go to Skyfly Soar America. Try to make it one of the first or the last experience of your day as it will be super crowded anytime of year as it is an indoor venue and it seems many people want to experience it more than once the cost is reasonable they also offer military discount so be sure to ask for any discount whether it's senior or military and they will apply it to your ticket. Overall skyfly Soar America is a 5 out of 5 for any attraction of his kind finally please forgive me if I have any misspelled items as this is the first time I'm using a dictation app as it's easier to write my review with my carpal tunnel syndrome probably too much information but it is what it is.

This was a great experience for the whole family, we had 5$ off coupons from buying the armbands…read morefor the kids. The total was around 85$ for 5 of us. From the time you get in line till you get on the ride you are being entertained. The ride itself lasted about 10 minutes and was a beautiful show. Compared to Soarin at Disney this is pretty close, the only real difference is Soarin has better screen quality.

We came here today as they offer double rider go karts, which was perfect to be able to take our…read moretoddler as a passenger on the racecourse. Minimum height is 36 inches for the passenger so this ticked our box! We ended up purchasing 60 credits for $55 and we used our $10 off voucher which brought it to $45 for 60 credits which was a great value! We were able to do both tracks as well as many of the children rides. Such as the planes, train, carousel, and swings! Such a fun day for a morning or afternoon out.. our little one was over the moon and had a great time. Everything was well functioning and staff was so friendly and helpful. 10/10 experience

This place is a long time, staple when visiting the Smoky Mountains. Over the years as it has lost…read moreits luster a little. Still plenty of fun things to do here. Employment in the area must be an undertaking. Great go carts and putt-putt but service with a smile doesn't exist here. I visited the kids area and staff is robotic and seem to all wish they were not standing there waiting to push a button .