Very disappointing experience on 12/31/25 after shopping at this store for over 20 years. Holiday items clearly marked 50% off rang up at full price. When I asked, the cashier laughed, and didn't attempt to help. Due to the long line I suggested removing the items instead of checking the price. I later discovered I was still charged full price anyway as items weren't all removed. When I called the store, I waited 15 minutes only to be told to "just bring everything back," including items I never received. No apology, no concern. This wasn't about $9.74... was about being laughed at and dismissed. Completely unacceptable customer service for a longtime customer. H-E-B is worth the 20 min drive read more

We stopped today at Tom Thumb on Carrier Parkway in Grand Prairie, Texas. This is a great store with a huge selection of everything. You can imagine from flowers to a wonderful pharmacy and lab on site, plus groceries galore. And so many extras, even including housekeeping, household goods and personal care items for every member of the family. We stopped specifically to shop in the floral shop so that we could purchase some fresh cut flowers to take to my grandparents grave in the national cemetery in the DFW area. Thank you for great products and service, Tom Thumb! read more

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I visited the store a couple of times recently, as the store is convenient. Tonight, I stopped by to pick up some baking pumpkins. There were a lot of pumpkins that were shriveled or moldy and should've been thrown away last week. When I got to the self checkout register, the pumpkins didn't ring up as expected. This was about 5 minutes before the store closed and instead of the attendant apologizing and offering to adjust the price (the adjustment would've been about $1 or less), she proceeds to tell me that I picked up the wrong pumpkins and offered to walk me to where the pumpkins that were being sold for the price I mentioned, which didn't even seem to be in the same area. The price was clearly posted and the shipping container included dozens of the same pumpkins I selected, but were apparently put in the wrong place. Extremely poor customer service, especially for a grocer that seems to sell the same items that other grocers sell for 2, 3 or even 4 dollars. Last week, I picked up some donut holes and they were stale. It seems like with Tom Thumb's inflated prices and many people struggling to afford groceries, the items in the store aren't selling through as fast as they used to. I'll definitely consider shopping elsewhere whenever possible to avoid experiences like the one I had tonight. read more

Tom Thumb - Moldy and shriveled Organic Pumpkins: Exclusively at Tom Thumb! - Grocery Near Me - Grand Prairie, Texas

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This is the closest store to my house so I wish I really enjoyed shopping there so I wouldn't have to drive so far but every time I go in there it's so weird. It's super annoying. It's super anxiety causing as soon as you walk in. They've got this loud like be on the intercom over and over and over again it doesn't stop the whole time you're shopping talking about bakery 200 whatever service 200 like over and over and over again don't go there. It's not worth the aggravation. It's so sketch bro. Everybody looks at you weird like Marge ain't nobody trying to take your expired milk walk your ass home. read more

The produce is often outdated. This was mentioned to management BUT there were no long-term changes. As a customer - you need to check the dates for yourself. The customer service is average. Jerry and Carol are excellent when it comes to customer service but they are the rare employees. This store has really gone down in the last couple of years when it comes to customer service. When Albertson's left the area- so did the store's overall desire to really serve the community. The location of the store is good , I wish I could say that the store was good. read more

This is only a comment on this store post pandemic announcement. I was here the day after. Everywhere is reporting empty shelves. The employees here were amazing. Yes there were empty shelves but everywhere you looked they were hustling to get them restocked. They opened a box of the elusive toilet paper and announced it over the intercom. Every department was working to get everyone everything they needed. And they were very friendly about it. The store had a lovely air of normalcy while people were panic shopping. They also had those registers OPEN. This Tom Thumb and every single person working in it deserve recognition for all of their effort. read more

I just moved to Grand Prairie about a month ago and I started shopping at the Tom Thumb on Carrier. I always prefer to shop at Tom Thumb because the produce is so fresh, the store is always clean! , my cashier several times now has been Evan and he has been so sweet! always ask how my day is going . makes great conversation and goes out of his way to give great customer service. one of the many reasons why I only shop Tom Thumb! Thank you Evan! read more

First time coming here. Never been to a Tom Thumb in my life and wanted to give it a chance. All in all, it's a copy and paste of what it's like shopping at my local Jewel - Osco back home in Illinois. Prices here are pricey in my opinion. Parking isn't too bad, crowds are much more empty towards the later hours. Tons of issues when it came to checking out. They almost forgot to give me those monopoly tickets read more

I don't shop here at all because there are stores closer to me to choose from but tonight, 2 i came for 3.99lb NY Strip steak and the guy in the meat market walks out and says, "yeah" which means How can i help. I point to what looks like the steaks bc it's not priced and he's said, "yeah that's them but i have to buy a value pack". I asked what a a value pack & he said there 4 together and he only has two. His phone rings and he walks off and take the call. I stroll down to look at the package meat and i can't hear his entire conversation as he's yelling on the phone. The worst customer service and idk if it's because it was a busy valentine day or what or but that should be an excuse. read more

Tom Thumb - Unmarked Meat that i inquired about. - Grocery Near Me - Grand Prairie, Texas

Tom Thumb advertises free weekend items and can't supply the item for one full day. If you don't have enough for an adequate number of days, don't offer it! read more

Absolutely the most rude staff I've come across. Unfortunately this is the only grocery store for a good ways. Maybe that's why they think they can get away with being so unbelievably lacking in customer service. If you can make it to any other store do that instead of come to this Albertsons. read more

Have came here multiple times for cakes and every time I leave without one because their customer service is horrible. Last time I come here for a cake. Tried to give me an excuse why they couldn't make a cake, little did they know I make cakes and that was not a real reason to not be able to make me a cake they stated only takes 15 minutes to make. But hey I guess if the store is okay with not making money on a 15 minute cake then oh well. read more

I super hate Tom Thump, I don't know why I came here. Go to Target, Walmart or Kroger's but don't go to Tom Thump. It is stupid how each store carry different items and if you want to return an item, you have to drive an hour away to return it to where you bought it from. read more

Today did it for me, I've shopped at Tom Thumb for over 12 years now. I knew it was changing once they closed the Albertson's on Carrier. The selection have gone way down, shelves empty, fruit molded or rotten. But this was the straw that broke the Campbell back. They had someone signing autographs and the lines were long. I asked the girl that was checking me out, excuse me can I ask you a question, she said yes, I said who is the person thats signing the autographs, she said I don't know (Liar), all employees are briefed when someone important is visiting your place of employment. I reported her nasty disposition to the manager, she told me it was some soccer player. Then she stayed I will talk to her, that want happened either. I know that's my last time shopping at TOM THUMB! What happened to all the nice, courteous, friendly employees??? read more

Tom Thumb - Shopping Receipt - Grocery Near Me - Grand Prairie, Texas

Try to get my booster shot and I was blown off! Give me every reason why they couldn't with a condescending attitude. If you didn't wanna bother just say so!! Thank you very much pharmacist and pharmacist assistant... very negative. read more

I'm just feeling sad about this. Went in store yesterday order cake for my son birthday today. Went to pick up cake today and cake was all wrong. It clearly stated on the paper when they take my order how it should have been. So Manger came over and didn't even say she was sorry what can we do to make this right. A d then she leftsuch.... So I guess you just Don't care about your customers. Worst store ever. Don't order cake from this store. Go to Walmart or somewhere that cares about you and the money you are about to spend. So this store has lost a customer. Worst store ever. Manger suck.... read more

I love Tom Thumb stores and recently found the Ibotta app where I get rebates on items bought here along with a lot of other stores. I also recently paid $1.12 for gas! Friendly and helpful staff and an array of groceries! read more

I called to inquire about getting a vehicle registration sticker on 6/30 and was told they were available anytime until closing at 9 PM. I had hours to get there but decided to stop on the way to the airport before closing, only to find out they stop issuing at 8 PM. I don't appreciate these unknowledgeable employees wasting my time and gas while I drive an extra 20 minutes for nothing. And, I can no longer get it at an alternate location because it's due this month. Maybe, hold more meetings so everyone's informed of your services? read more

The drive up and go is HORRIBLE. Today I arrived and called at 4:50 pm. They finally brought items out at 5:20 pm after I called in a 2nd time. I am trying to support the local grocery store but they make it real hard. This is the 2nd incident I have had trying to use Drivers & Go. It should be titled DriveUp and wait... read more

Who writes reviews for grocery stores? Lol me. I stopped by here cause it's by my pops place. I needed some ribeye steaks and found some for way less than a wholesale competitor! Clean store that was well organized. Staff was kind -- esp my cashier Grace. She was quick and efficient and I'm glad I got to chat with her. The discounts are phenomenal so make sure you sign up. I believe you can use your Randall's number as well. Tom Thumb -- wish you were in Austin. I won't shop at any other grocery while I'm in town read more

I've wasted over an hour at this store either waiting on a manager or someone in the floral section to finally get here or help me. I waited 30 minutes for the florist to get in late. I then arrive at the store a few days later to pick up my flowers and no one seems to know where they are. We're still waiting to hear from the florist as we speak to see if she made them or not. I will update this post IF they find my flowers, but they still deserve one star for this service. Update: my flowers weren't there, the manager let me choose a pre-made arraignment free of charge and was very apologetic. He earned the extra star, but I'm not sure if I'll order an arraignment here again. read more

Probably most didn't know, but the prices in Albertsons and Tom Thumb ad will not necessarily be on honored. But one wouldn't know that until one attempted to have an ordered. I am sorry that they are the only store in the Arlington area. read more

This is a great store that is clean, well stocked, and the difference maker is the staff. Two individuals in particular: 1) Mr George- he does it all from bagging to carts to customer service. He refused to let my pregnant "at the time" Wife carry out her groceries and that meant a lot to me that he was willing to go above and beyond to help her. 2) Sydney- she is my flower girl. Any and all floral needs and she will help. She has saved me on Valentine's Day, birthdays and can help any special occasion. The reason for four not five stars is the prices are just a bit high of you don't have a coupon or rewards account. read more

Had a problem with the personnel in grocery delivery/curb-side pick up. They would not refund the charges for a grocery order, which I had to cancel, due to transmission problems. I phoned @ 8:35 A.M. the morning of my scheduled pick-up time, which was 1:00 P.M. After going round and round with them, lady got snippy and stated "How Could You Be Charged, If You Didn't Pick Up Your Order." This was my 4th time of calling them. I called the store and asked for the Manager. I spoke to Ms. Sandy Gonzalez. Very courteous and professional. She corrected the problem in roughly 30 minutes. Because of this Lady, I will give the store 5 Stars, and opposed to the 1 Star, I had planned. read more

The best place to shop for groceries in Grand Prairie now. Sadly, Kroger and Albertson's have become so shabby and poorly kept that I have no desire to purchase my food items from them. This Tom Thumb is always well stocked, every employee I have interacted with there have been friendly and helpful, the store is clean and easy to travel. Yes, prices are a bit higher but they do have good sales and honestly, I don't mind paying a little more for good service and a clean place to shop. read more

I find it interesting that the art of being a butcher is dying. It's a sad cultural loss. Now, mind you have had two really negative experiences with butchers and both have been at Tom Thumbs. For the purposes of this I'll only focus on this location. I wasn't there when my wife asked the butcher to cut up a whole chicken. I didn't hear first hand the sound of his annoyance at the request of his threat of additional costs associated with the request. All of that I heard from my understandably frustrated spouse. No, what I experienced was the meal itself. Pieces of chicken cut into unrecognizable shapes with pieces of bone made small and unavoidable for the mouth and throat. Each served with my exasperated wife saying, "I'm pretty sure that's a thigh." The sad thing is that it made a great recipe an adventure of disappointments. It made me long for those days gone by or for the chance to travel with Anthony Bourdain to lands where butchers care about their work and strive for excellence. Instead we get the bitterly annoyed service folk who prefer you do anything other than request of them to do what it was they were enlisted and trusted to do well. read more

Since my original review a year and a half ago, this Tom Thumb has undergone a serious decline in customer service. As someone who frequents this store at least once a week, I should know. Depending on who your cashier is, you will probably get rushed through the line and discounted items will not be scanned and coupons will not be tripled or doubled, depending on the amount. Then you will have to go to customer service to have your discount refunded. My most horrific experience was at the pharmacy with Meoshia. I had flu-like symptoms and had been exposed to anywhere from 10-15 people with the flu, so I was prescribed Tamiflu. When I went to drop off my prescription, I had a question about another medication I take so I asked. Instead of listening to what I was saying Meoshia just talked over me and tried to tell me about a medication I've been taking for years. Rude. Since I'm not frequently at the pharmacy, I forgot to update my new insurance information. Instead of asking politely if my insurance information had changed, Meoshia asked quite abruptly. Then when I drove up to the window to pay, she took over the transaction from the pharmacy tech and inquired how I planned on paying for my medication. She basically said she hoped that I had a flex card. Excuse me? I don't understand why my method of payment for my prescriptions is any business of the pharmacy manager on duty unless she was offering to pay for it herself. That was totally out of line for her to see my insurance information and my occupation and make assumptions, not to mention completely unprofessional. I reported Meoshia's behavior to the manager on duty and he took my number down. I never received a phone call to follow up. You can certainly tell that this store is suffering with the impending takeover by Albertson's because the decline in the quality of customer service is abysmal. read more

This location used to be just mehh because I would almost always find expired food in my cart, but they've recently renovated and the whole place is extremely nice now! The staff there has always been great as well! If you download the app and "clip coupons" on it, you can get much lower prices than anywhere else! read more

OMG they have automatic electronic coupons! I don't even need to clip coupons, they automatically put it on there for you! My last trip there saved me $3! And I love that all their meats and vegetables are always so fresh! I would've given them 5 stars but I buy organic lunch box milk for my son, and they see always expired for months then I have to get a rain check! read more

New to the area and was expecting a great experience with Tom Thumb. This store is horrible. The produce was awful and rotting. The bagged salads were out of date and disgusting. The entire store was dirty and not stocked at all. The ice cream section had frost all over the top shelf of product, looked like it had been sitting there for years. This store needs a health department check stat. I will never be back. They should either remodel or close down. Pathetic for Tom Thumb. read more

Love me some Tom Thumb. They still double and triple coupons. $5 Friday deals always have something wonderful on sale. To me the meat is the best you can get grocery store wise. Maybe a little expensive, but well worth it. And who can forget being a rewards member, and how that can translate to saving $$ on gas. Every store I have been in is always kept nice and clean. And even though there lunch soup's can get redundant with the flavors, it's always a nice little cheap lunch. read more

Yesterday I used the Quest Lab at Tom Thumb for the first time. I was a walk in but was served in 8 minutes. This location was clean and the service was great. Wonderful idea locating Quest inside the Tom Thumb! read more

This store is only a store I go to for special occasions. The tend to be really on the expensive side. They do have great sales. The store is always very clean and the employees are friendly. They also tend to have hard to find items that other stores don't carry. read more

The store was clean, and we didn't find any expired items like we have recently at other grocery stores. The prices were higher compared to other places we have shopped. I guess there isn't any store that has great service AND great prices? read more

Your typical Tom Thumb in Grand Prairie. It is not as big as some other locations, but usually I can find what I'm looking for. They are undergoing some renovations right now and it will be interesting to see how the store looks once those are completed. read more

I like this store. I go here now if I need a few things since they shut down my favorite store Albertsons. The staff are friendly and the store is nice. read more

Clean store, nice location.. I was surprised to see it's actually a Safeway, at least that's what they are in Arizona. Good prices, and very nice staff. Nice vegetable and meat selection... will shop again soon!! read more

Great location to be shopping for food on the go just a little pricey but great :) very clean and well maintained no problem :) employees are friendly and helpful plus they'll be ready to help you with anything :) read more

Pretty good store, definitely one of my favorite grocery store. Love all of the baked goodies (specially the cheesecake). Always clean and organized. I've never had a problem there. The only complaint I have is, there is one cashier that comes off as very racist (I have somewhat of an ethnic last name and she refuses to say it or looks at me weird). She acts like she is superior and I absolutely HATE the fact that she throws the groceries around as she scans them. I am paying for them, I wish she would show more respect and stop slamming my groceries around. I avoid her lane as much as possible. Other than that I really like this place. read more

Convenient, fresh and has reasonable price. Love their fruit.