My boyfriend and I just moved here and we were very excited that North Carolina had many options for seafood. We were even more excited to visit Tom Robinson's Seafood because of the great reviews and the story on their website of the original owner. Unfortunately, we were very wrong as to how the experience would actually turn out to be.
First off, we walked in and my boyfriend told one of the workers that we were new and had never been there before. Her response was "oh, okay." Then when we were looking at all the fish, she asked the people behind us, "Is there anyone else I can help who knows what they want already?" My boyfriend and I moved out of the way and stood there, not sure what to do. We had no idea what they had in stock and so we looked at the menu, since the worker didn't want to help us. Then once we picked what we wanted, we found out they didn't have it, which is fine. What isn't fine however is the fact that the worker didn't tell us that the menu did not correlate to what they actually had.
We ended up deciding to try the blue fish and the mussels, two dishes we have made multiple times before. We tried talking to the worker again about other options, but she was extremely rude and acted as though we were wasting her time.
Once we left, we decided that if the seafood tasted okay, then we didn't care about the service. That's how much we like seafood. We tried the blue fish that night and it made us both sick. We tried the mussels the next day, EVERY mussel either had grit in it or it had hardened seaweed that the mussels had been eating. It was very unfortunate. If the worker had talked to us about the establishment, about how the fish was kept, if the fish was farm raised or not, then we maybe would have had a chance at preparing what we got the right way. Even then though, I still don't think it would have been great because the mussels were inedible due to the seaweed.
I haven't even gotten to the worst part. I called the establishment after we had the mussels and got a voice mail. I left a message, asking them to call my boyfriend back because we wanted a refund and he was the one who wrote the check. I didn't hear back. After four days, I called them again, got the voice mail again, and I told them they seriously needed to call us back because it was a ridiculous situation. I even told them I was going to write a review online to get their attention because I couldn't seem to get their attention by calling them.
The next morning, the manager calls my boyfriend. She tells him that she couldn't really hear the messages I left because they have an "old system" for recordings. And yet, she seemed to know about everything I had said in my voice mails. Furthermore, after she agreed to give us our money back, she then told my boyfriend this: "I don't care if your girlfriend leaves a bad review about us. It doesn't matter to me." Well, okay then.
We received a letter in the mail a few days letter with our check. Awesome, right? Well, to be honest, we didn't really need our money back. It's not like we are strapped for cash and it was only $16 (though we were only given $15). We just don't want to pay for non-edible food. I was glad that we got our money back for that reason. Then, I read the passive aggressive letter from the manager. She talked about how they have sold lots of fish and have had no complaints, that her staff is courteous, and that she was very surprised that we had any problems. She didn't sound like a manager at all.
She even said at one point, "For your information, I sold more than 60 pounds of the bluefish that you said made you sick, and more than 300 pounds of the mussels in a two-week period in both wholesale and retail transactions. This is the only complaint I have received about either item." One, just because you haven't heard a complaint doesn't mean that there haven't been other problems. Two, maybe if the worker had actually talked to us about how the fish was done, we would have been better prepared. Three, managers shouldn't be sending letters like this over one complaint that wasn't even public (until now). She continued on in her letter to say "My staff also is courteous and helpful and I am surprised that you were so dissatisfied with that interchange as well." It actually scares me to think this person now knows our address now as well as our phone numbers. All I wanted was my money back for bad, overpriced seafood. Not to be sent passive aggressive letters or threatened over the phone.
If the service had been wonderful and we had just gotten unlucky with the seafood, we would go back. If the manager had understood our frustrations and been kind to us, we would go back. If the seafood had been edible, we would go back. Unfortunately, they messed up three out of three times. There are other seafood markets in the area that have been better to us with good seafood. My advice would be to try those places before this one. read more