Cliff's is amazing, but the establishment comes with some caveats.
It's a butcher shop. There is blood and viscera everywhere because they are taking down whole carcasses. It smells like it, and it looks like it. If you are put-off or intimidated by animals being processed, don't go here.
Hygiene - there are no laws regarding wearing gloves while butchering, nor should there be. Handling meat in volume with gloves is tedious and puts the butcher at risk; tactile response goes out the window, they slide off, stray bits of silicon/nitrile/latex may end up in cuts (not because a butcher lacks knife skills, rather the butcher knows exactly where his knife is, but not where the glove is given it's just a limp sock over a skilled hand). Lastly, gloves don't work well with fat; the fat in flesh is more easily gripped by a naked hand than a gloved one. Support your local butchers' hands' well-being; don't get pissy about gloves.
If you don't know how to cook - I mean cook, not wade through recipes - you probably should make your purchases at a standard grocery store. This is a butcher. However, what you get is expertise and selection that blows past your standard grovery; there's a ton of stuff in cold-storage (where else are you going to find rabbit and frog legs year round?).
If you don't speak Spanish and are living in North Carolina, learn Spanish. Yeah, the majority of the staff are native Spanish-speaking. Deal with it; North Carolina has had the highest net in-migration of Latin Americans for the past 5 years. Learn Spanish if you need details about cuts, quality, preparations, special treatments, off-menu items, etc. Product knowledge among staff is exceptionally high, but you have to have a valid question; "how do I cook this?" is a ridiculous question, and "what's this?" is just insulting. I hear both questions regularly, and they're always from people that will never set foot in Cliff's again, but likely to post a negative review that's proxy for their own ignorance of food, food culture, food safety, butchery, etc.
Seasonality and Price - people seem to forget (or just never learned) that meats have seasonality. Sure, animals are raised and pastured year-round, but there are high points for grass-fed and grain-fed animals. These result in fluctuating prices, premiums, frozen, and standard quality cuts. If you expect the price of a given protein to stay the same year-round, you should be arguing for the price consistency of blueberries, whose growing seasons shift from North Carolina, to California, and Mexico... which would be insane. The staff are well-aware of these fluctuations, and if you take the time to ask about them, they're more than happy to fill you in.
As another reviewer said - don't go in here with a specific recipe in mind; go in as a cook that knows how to riff on a protein. Lastly, Cliff's will accommodate all special needs; crown of lamb; foie gras torchon prep; confit prep; pate prep - they do it all, you just have to ask - like a human.
Hands down, best butcher in the Chapel Hill / Carrboro area, and goes head to head with The Butcher's Market. read more