Unprofessional staff and provider. He didn't explain anything before doing procedures.read more

Thank heavens for yelp. I'm terrified of dentist and need major oral surgery and went this dentist…read morein the Joliet office 3 years ago. I left the experience feeling concerned if this place really cared for a patient. I thought maybe I felt that way because of my phobia, but after reading these reviews I see that my intuition was spot on. Definitely not going here.

Dr Tempel was great, my husband and I had a number of procedures done with him. Unfortunately he…read moreretired in 2020.

I arrived a few minutes late, but the staff was friendly and seemed unbothered. After getting my…read moreXRAYS done, I waited for my teeth to be examined. He entered the room quickly, told me details about the procedure and my mouth/wisdom teeth, and had me on my way to schedule an appointment in less than 10 minutes. I would recommend coming here based off of my first initial visit, but if anything changes I will update this; I get my wisdom teeth removed on September 19! *UPDATE* My surgery went smoothly and in a timely fashion! Definitely recommend

Had an appointment at 10:30 @11:00 told me it was going to be atleast another 15 min this is after…read morethe cancelled my appointment from the previous Friday when i rebooked told them i had another appointment that day. Will be finding another Dentist

Here is a copy of an email I sent to corporate. I'll update when they respond…read more I am writing to share about my experience at the Bloomingdale location. On Tuesday, January 13th, I called into work and scheduled an emergency appointment. The dentist, dental assistant, and hygienist were very kind. They walked me through the process explaining I would need to be on antibiotics for at least two days before they could remove the tooth. The office manager helped me schedule the cleaning and extraction for the following Monday when my work was closed for MLK day. (For context, I work in Northbrook - leaving my home at 6 am and returning around 6:45 pm. Your normal business hours do not work for me.) Initially, she said she didn't have any appointments for the extraction but when I suggested I would pay for my emergency appointment and call other Aspen Dental locations so I could have the rest of the procedures done on my day off, she said she would make it work. I trusted her to do so and paid the required 50% down-leaving with a Rx for antibiotics. Yesterday, I arrived for my 1:30 pm appointment. Wanting to avoid having to talk after my extraction, I asked to take care of payment right away. (I wasn't sure how I would feel after so I wanted to be able to just leave.) During my cleaning, the hygienist told me that because my appointment for the extraction was not until 4 pm (it was just after 2:15 at that point) I was welcome to leave and run errands or hang out in the waiting area. This was the first problem. The office manager did not tell me there would be this large of a gap between appointments. Again, I would have called other Aspen Dental locations. Initially, I chalked this up to a miscommunication. Without another option, I left the office after my cleaning, returning at 3:45 pm. This was the second problem. When I walked back in, the receptionist stated that she had called me. (I was in my car in the parking lot - I never received a call.) She stated that the doctor was running late and wanted to know if I could reschedule. I explained that, no, I had specifically agreed to continue at this location because I could have both the cleaning and extraction done on my day off. She slipped in the back and spoke with the doctor. When she returned, the story had changed and she said the doctor "does not do extractions". Problem three. I questioned which was true - was she running late or did she "not do" extractions. The woman just stood there. Assuming the later was true, I then asked why they hadn't told me they were unable to do the extraction when I first arrived for my cleaning. It clearly showed an extraction on their books as I had to sign "after-extraction care" paperwork. If the dentist truly "doesn't do extractions", why go through with having me pay for the procedure and sign off on all the forms?!?!? Had I known at 1:30, I might have been able to secure an appointment at another Aspen Dental location and not be leaving in pain. The receptionist did not have an answer. She did call the Palatine location after I asked her to call other locations but, of course, they were not able to accommodate me so late in the day. So, here I am - eight days later and still in pain. All I wanted was some care and compassion for a dental emergency. While looking for your corporate customer service email, I read on the website that each location is "independently owned". Problem number four. This entire situation has me questioning if the office manager had actually arranged things as she promised on the 13th. Was everything I experienced just a ruse to ensure I remained at this "independently owned" location rather than taking my money to a different location?!?! She was quick (looking back perhaps too quick) to change her answer about appointment availability when I suggested going to a different location. I truly hope you will look into this matter and I await your response.

Excellent Dentist! I have been going to Dr. Petrucci for 20 years as has my entire family…read more Trustworthy and very knowledgable.

I had an extraction yesterday at Prairie Path, Dr. Erickson came highly recommended. Excellent…read moreservice, I was made comfortable, given complete instructions, and the procedure was better than I expected. Today there's no pain, no swelling, I'm amazed. Thank you Dr. Erickson and Stephanie for your expertise and gentle care!

Dr. Valladares was exceptionally kind, and excellent in extracting the very last tooth on the…read morebottom. As he mentioned, it would only take 4 minutes, but he had to wait until I was numb. During the waiting time we had good conversation. He and staff provided detailed instructions on how to take care of the area. I went back for him to check it; it was good. This was 2 months ago, and I have recommended him to quite a few people. The staff was very caring as well. I was hesitant, as I did not see his name mentioned in previous reviews, but am so glad I found him.

The staff from front desk to dentist are always OUTSTANDING! I love this DDS office so much that i…read morecome from Elgin to get the level of care I receive here. Come to this office with confidence! Vraj - my hygienist was thorough, professional, and friendly! Dr. Samurai as always makes sure I am comfortable and understands all of what she is explaining, letting me ask questions and feel confident in what she is telling me next steps need to be.

Very disappointed with what has become of Comprehensive Dentistry. After going there for 45 years,…read morethey now have temporary workers cleaning teeth. Each "hygienist du jour" seems to "phone it in" while "kicking the can down the road" for a subsequent visit. When I requested that my records be transferred to another dentist that hasn't "gone corporate" to maximize their profits, they were not happy. So much that I can't help thinking the desk staff wanted to gang up on me. I was all set to call the police.

This is hands down the best dentist I've ever been to. Not only did they give my teeth a thorough…read morecleaning, but they also noticed and removed old attachment marks from Invisalign that had been overlooked before, and even took care of a small filling during the visit. No dentist has ever taken the time to smooth and refine my teeth the way they did--it made such a difference. You can truly tell they care about your dental health and take pride in their work. They also offer genuinely helpful recommendations without making you feel pressured. On top of that, the entire experience was enjoyable, the team is warm, welcoming, and even hilarious, which made the visit feel comfortable and relaxed. Maya at the front desk, her hospitality was superb. They were incredibly patient and kind with my 5-year-old during her cleaning, which meant a lot to us. We felt seen, cared for, and in great hands from start to finish. We will definitely be returning!

This place is an absolute mess. I've been dealing with them since November and let me just say, I…read morewill not be giving them ANY business. I understand that DentalWorks was replaced by Dentist in Bloomingdale and that they inherited its patients but was there communication on this ... NOPE. I tried back in November to come in for a 6 month cleaning. I was scheduled and then moved. Fine it happens. Then this happened 6 more times!! No exaggeration, and shame on me for giving them so many chances but honestly I didn't (at the time) want to go and find another dentist when I've been going to DentalWorks for 6+ years. I get my 7th request call back on Monday 2/10, and I told her my reluctance to schedule but she said "Friday 2/14 the dentist will be in and we'll definitely see you", come today to 2/12, I get a phone call saying guess what the dentist is not around and I need to reschedule again. Absolutely not, I'm not doing this anymore because why would you jerk around your patients like that? Why keep scheduling me (since November 2024!) and keep canceling. My advice to Dentist in Bloomingdale, find reliable staff because soon you will find many people in this situation will be absolutely done with this poorly managed business. If you want reliable, you won't find it here. If anyone has any suggestions of responsive and good dentists in this area, would love to get that recommendation.

I posted this on google, but I'll post it on here too. As for the previous review, I can stand by…read moreeverything Kathy C. has said because it sounds very similar to my experience. It's dentists like Dr. Pabes who cause people to fear dentist visits. Do not go to this dentist no matter how desperate you are, unless you want to be an example of a dental visit nightmare. Dr. Pabes did some work on my teeth when I was younger. And she clearly took advantage of my parents insurance and money. This office also served as her children's playground and they would pop in and out of the operating areas. Dr. Pabes doesn't know how to numb specific areas, especially for the bottom teeth. She attempted to conduct various "root canals" on my teeth, where I remember feeling everything! After informing her that I could still feel, she said there was nothing she could do bc she already gave me 3 shots, and then continued the work... one time she told me my nerves are too complex and the pain was so bad I was tearing up the whole time. I've lived in 3 different states and reside in the UK now, and of all the 3 dentists I've seen after her had no problem numbing my teeth. On another occasion, I pointed out a hole in my tooth that was hurting bc it was a cavity. She glanced at it and said it wasn't a cavity, BUT within a year it developed into what she said needed a "root canal"! All the teeth Dr. Pabes ever touched in my mouth all had to get replaced. This was also the same case with my sister. The teeth Dr. Pabes work on with her were all rotting from the inside out. It got so bad my sister had to get some of them extracted.

This office is very unprofessional & would not recommend to anyone! Apt in Oct 2015, Yelled at &…read moresworn at over telling them I don't have a copay. Says it even on my ins card. Called my ins while I was there which only aggravated the man more & didn't want to talk to my ins. Waved his hands swearing to get out. Dr Pabes stood there saying I have to charge you anyway even though your card says otherwise. The man had a violent temper. We left and could here in the hall the swearing & slamming cabinets. Mind you my apt was for my 2 children ages 11 & 7 in which this office acted terrible in front of them scaring them. Not to mention they said my 11 yr old had no cavities. Well she had a free check up at school & they found 3! We asked dr Pabes regarding a tooth that was bothering my daughter & she said it was nothing! Really!!! Never going back ever! I gave 1 star because not a choice for no stars!

Have been going to Trucare for almost 20 years. Excellent care…read more It is like visiting family!

My family has been coming to TruCare dentistry for many years now. We've been happy with the…read moredentistry work, but more important to us, everyone in this office is very friendly. If you want a family like atmosphere where everyone remembers you and gets to know you, this is the place for you.