Last week I came with my 80-year-old mum to the Shaw store in the Uptown Mall in Victoria. She had…read morejust opened an account with Shaw Mobile and was carrying her new cell phone with her. She needed help to port her old cell number to her new phone. Grayson is an employee at this Shaw location. He explained very kindly and patiently why he was unable to help us. He gave us instructions for completing this process online. I remain frustrated that Shaw, the company, makes it so difficult for someone elderly, like my mother, to interact with a real human to accomplish a task that should be simple (buying and updating a new phone with an old number) but isn't. We still have not completed this action successfully. But my frustration has nothing to do with a real-live customer service person, like Grayson, who did his very best to help us. I give Grayson and his colleagues at the Uptown Mall Shaw store top marks for their kindness and helpfulness.

Can't complain about Shaw so far. We are new customers, and got a pretty good promo on internet…read moreand cable. They showed up to install it exactly when they said they would, which is an experience I've never had with a cable company. Customer service via phone seems adequate - sometimes slow to get a human, but they're always pleasant and helpful. Our internet service has been reliable, and I'm happy with our cable as well. We even added a few more channels to help get through this whole dark damp winter. I would try to stay away from going to their walk-in location on Cloverdale though - I had to go return a phone modem (long story involving my other half agreeing to a free trial of digital phone without consulting with me), and it was a pretty unpleasant experience. To be fair, it had very little to do with Shaw and more to do with the customers having really unfortunate and illogical arguments with the agents at the desk regarding unpaid bills and such. (Do people seriously not realize that if you stop paying you'll get your service cut off?!) Took me 45 minutes to drop off some equipment....Not impressive. Hopefully everything will continue to work well and I'll be able to sweet-talk customer retention into another deal when our promo ends!

Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!

Service was fantastic. she was able to dump it down to where I would understand. She also made sure…read moreI got the best price for what I was looking for.

Great knowledgeable service from Bryan. Highly recommend…read more Presented many options and easy to understand

Slowest business internet ever. Try to get some support, so painful. I called at 2:45 pm to discuss…read moreout business internet issue, but they were closed! Telus wants us to do everything online, so there are no knowledgeable humans to talk to. I previously switched from Telus mobility because I couldn't use the phone in all areas of my house! There are other more reliable options.

The cell service where I am, just East of downtown Courtenay BC, is TERRIBLE. One bar max and…read moredropped calls. Streaming TV via Pik TV is WORTHLESS. Bugs galore, service outages, unreliable. Walk away now! The only redeeming virtue (Hence 2 stars, not 1) is the customer service, when it's available.

Recently purchased a large format TV from atlas and wanted to say that compared to the experience I…read morehad with other Audio/Video retailers in town, this shop is by far the best! More then the products and staff knowledge, the buying experience is second to none. They took the time to answer questions and never pushed us into making a purchase until we where ready Have purchased for both business and personal.. same great experience. Big thanks to Rick

I love this store! They have an amazing display of 80" 4K TV. I was enjoying it while waiting for…read moremy daughter to arrive to meet me there. Mark is very friendly and very helpful for what I was looking for. For an audiophile this is certainly the store I would recommend to visit.

I've lived all over the country and this is the best TV set-up service I've had…read more I recently moved into a new apartment building where the cable had been damaged during construction. This was totally out of DSI's control. Nonetheless, Jay Gordon, the owner, and his associate stopped by on a Saturday afternoon to personally diagnose the situation. When the problem was finally solved, Jay came back to set up my DIRECTV. DSI showed responsibility and attention to detail where my apartment simply did not. Their customer service is outstanding, and so is my DIRECTV! I highly recommend.

Uses phishing practices to try and gain business. Will masquerade to building management that this…read moreis being sought after by the HOA board (when it's not), attempting to get into a legal contract. Not a reputable business practice, especially when cold-selling inferior services. Do not engage-

Came in with a phone settings problem regarding my SIM card, was happily greeted by AJ. She solved…read moremy issue super quick, with a smile, and at no charge. Great customer service!

the most horrific experience. went in on the last day of a promotion to get an upgrade. first off…read morethey didnt even know what the promotion was about, then took the girl almost 2hrs to setup my account as she kept screwing up. there was 4 people in line waiting one other girl on her phone texting other girl hiding in the back. when i get my phone its got the wrong name on it. was setup for my middle name now i have to spend time on the phone waiting for telus pathetic customer service to resolve this. do everything in your power to avoid these lazy "customer service: reps. if it wasnt the last day of this promo i would have definitely gone elsewhere to a place where they knew what they were doing. ps: one more thing they lie about everything. i was conned into their $69 fee which was supposed to give me better pricing on stuff i bought in store. charged my $80 for an otterbox symmetry for my new phone they told me it was $10 off retail. when i got home and looked it up its only $50 all over amazon. scammers and rip off artists

I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.