Do not use Black Apple. They couldn't software reboot my iPhone 13 so said they needed to hardware reboot which meant opening the phone with risk of breaking the screen. Screen broke and the hardware reboot didn't work. Took phone to an Apple authorized dealer (Black Apple isn't) and they software rebooted in 20 minutes and said there was no reason to even consider opening the phone. They told me never to go to Black Apple, they don't know what they're doing and I guess my experience confirms that. Now I have a phone I'm still paying on that has a broken screen that'll cost me $400 to replace. Tried to reach Black Apple by email several times to see if they'd step up and help with the screen and they've never responded. So they don't know what they're doing and care nothing about customer service. Unless you're willing to risk your phone, do not use Black Apple. read more

Uptown location should rename to Crab Apple. Lost business. After asking to get the battery for my particular phone in, I got home and rethought. Why would I give business to a place with such disdain for me. Phoned another place in Vic. Phone working again and quite happy with the customer service at the competitors. read more

My New Years resolution for 2021- wishing to distance myself from the dumpster fire which was 2020 - was to be generally more positive, and leave negativity for only the most rare and necessary of occasions. This is one of those rare and necessary occasions. My iPod classic was working fine, but required a new battery as the old one wasn't holding its charge for long. I bought a replacement battery online. When it arrived I determined it would be too difficult for me to install without the right tools. After calling a few local businesses, I found BlackApple, a local business offering "legendary service". I called ahead and asked if they could do the required work, and was told they could. A day later I brought my iPod and the battery, and the man behind the counter tole me to return in an hour. Sixty minutes later I did, indeed, return, to learn that not only was the battery not replaced but he hadn't even successfully separated the case. He did, however, break the display screen in the attempt, and bent the living hell out of the back casing. Okay, fair enough. Accidents happen. I wasn't angry. The guy said they would replace the unit with a similar or better model, transfer all the data from unit to unit, and even return the broken iPod, "in about a week". A good solution, all things considered, even though the expectation as I would pay half the cost of the replacement iPod. Even though I didn't think it was reasonable for me to pay anything at this point I agreed, only to get the process over with. A week passed, and no call from BlackApple. A second week passed and no call from BlackApple. No response to my email inquiries. I went by the store to find out what was going on. the replacement iPod was "at a different location" and would be ready in a couple of days. A week passed and no call from BlackApple. Remember earlier when I said I wasn't angry? I'm angry at this point. I called them on Saturday and said, ready or not, I would return on Monday to take my old iPod back and have someone else fix it. When I arrived on Monday my iPod was in exactly the same condition as the day the guy broke it. They hadn't done anything. The replacement unit was nowhere to be seen. Why? Because they hadn't actually sourced a replacement. I guess by telling me it was "in a different location", what they meant was "in their imagination". When I said I wanted my old unit back a different guy behind the counter said "you've waited this long, why not leave it for a couple more days and we'll fix it?". He also confessed that they hadn't actually found a replacement unit when they originally told me they had, but now they had. Confused? Me too. I'm not sure how defamation law works so I don't know if I could be in trouble for saying the staff at BlackApple repeatedly lied to me, so I won't say that. What began as a simple, $30 charge for replacing a battery has now ballooned to a two-month, $170 adventure involving shipping my iPod to/from an actual technician out of town who actually knows how to repair iPods. I made a sincere effort to support a local business in this time of austerity, but got severely rooked in the process. Am I angry they broke the iPod while trying to service it? No. Accidents happen (although I think it's not a wise business move to accept work you suspect you cannot perform). I am angry about being given the runaround for a month for no reason, and experiencing piss-poor customer service from day two. Don't bring your device to these guys. I wouldn't trust them to mail a letter, let alone repair an electronic device. read more

Fixed my screen but f'd my camera up, it doesn't work now, live 30 min away so a pain in the a$% to take it back to try and get fixed.

Replaced a battery in my daughters iPhone 7 (she's only 8, so this phone is sufficient enough for her needs.) It cost $90 and after charging it for the first time the phone got so hot my daughter screamed and dropped the phone. Also it smells funny now too! I don't plan to go back here. Overpriced and they can't even get a battery replacement done right read more

Blackapple couldn't repair my iPad and didn't return all the parts. Took it to another repair shop and they had no problem fixing it. The only issues the second shop had was sourcing the missing parts Blackapple didn't return. Blackapple charged me for labour, fair enough, but later found out other stores have a policy of not charging if they can't repair the item. When Blackapple told me they couldn't repair the iPad, I definitely felt pressured by them to give them the iPad since they were adamant it couldn't be repaired and was worthless. Their demeanor changed when I insisted on taking back the iPad. read more

Went to the Uptown location to get my iPhone battery replaced. Called in advance to ask if they had the right kind of battery; they said the would have some in the next day, and to come in any time, no appointment needed. I showed up the next morning, only to be informed that the batteries would not be arriving until 2pm, forcing me to leave and come back again later. I specifically called in advance to avoid this kind of thing happening; this was simply a waste of time. Inconsistent and unprofessional service. When I came back, battery was promptly replaced within 15 minutes and seems to be working well; so no complaints (so far) regarding the actual work that got done. But as a professional with a busy schedule I do not appreciate my time being wasted. I would not particularly recommend this business to anyone. read more

As quoted from the Langford location: "This is your ONLY stop for all cell phone, tablet, iPhone, and Blackberry needs. They can repair a cracked screen, water damage, batteries, power buttons or anything else on your iPhone Blackberry Samsung or any other android phone iPad Tablet And much more. If you are traveling outside the country and need your phone unlocked, they can do that too. Or you can purchase one of their unlocked phones. They have a wide variety of reasonably priced screen protectors, cases, and chargers. They even have waterproof cases for your iPhone, so you can take it to the swim-up bar next time you are in Mexico. I have only had the best service from the guys here and will continue to return. My charging port on my brand new iPhone 5 stopped working and they were able to fix it at a lower cost than Apple would. They are VERY knowledgeable and timely with their repairs. I wouldn't go anywhere else. There is also a location downtown Victoria, which offers the same repair quality and customer service." read more

Blackapple Cellular - Mobile Phone Repair Near Me - Victoria, British Columbia

WARNING: Black Apple will tamper with your iPhone and they not certified to work on Apple products and are not upfront about this. They stole essential parts of my iPhone 11 (protective liquid seal) without telling me. It was ruined and they would not give me even my repair money back. They replace with non-Apple poor quality parts. They do not tell you any of this upfront! read more

I had a problem with my cell phone locking. I popped into Blackapple on a Saturday, and Nawad helped me immediately. He fixed it in three minutes and was kind enough not to charge me. Excellent service. I will be going back! read more

My story starts last july when i dropped my motorola g fast off for a screen replacement. They said it would take some time so i bought a Samsung A02 because i could not do without a phone. Two week later after not hearing from them, i inquired about the status of the phone, and was told the screen wasnt in and they would call me when it was......fast forward 6 months and i called again, and again they said they couldn't seem to get it and they would call me when it was in.... fast forward to July 8th.... when i called and let the guy know i left it there a year ago and i've not heard a thing and now i want to know why... .the new manager of a few months suggested it was my problem for leaving it there a year ago... i told him this wasn't my fault and it is quite embarrassing for him to have done nothing about getting my phone fixed. I told him i was going to look to see if the screen is available online and he better find one before me, or this would look horribly on them. He called me the next day to tell me it was fixed and i could pick it up anytime. Today i went in to pay for the repair and discuss the situation with him. I kept my cool but was very straight forward and paid my bill. I made my way home only to find the sim card tray missing from my phone. I called and spoke the manager and he told me he noticed it and said he looked for the tray, but couldn't find it...... I told him he is paying for the replacement tray and i am deeply saddened that he kept that from me, knowing i would clearly find out. This is despicable behavior and shows this person has zero integrity. This guy needs a serious talking to by his superior. I will no longer use this company. read more

Absolute trash of a buisness. I genuinely hope they go under. I have had my phone "repaired" in the past with no actual Improvements on the screen replacement and just recently my brother had his phone screen attempted to be repaired. The day he got the replacement the screen started glitching and obviously had screen connection problems from the moment we left the shop. We had gone in the same day to have them repair the problems with the screen and they had told us to come back in another time as they were "very busy". We came back with the defected screen a week after with a little crack on the top right and was told we had to spend another 120 to get a new one as well as possible a new inspection charge!?!? Stupid as hell. I could have done the repairs myself with a repair kit from Amazon for 40 bucks instead of spending 220... I highly advise against this buisness. read more

My daughter was here in the summer visiting from Alberta and broke her screen. We took it to Blackapple for repair. Several months later (still in Alberta) she broke her screen again. When she brought her phone into a service centre in Alberta they said that Blackapple had installed the wrong size screen and that was part of the problem. Now, I do hold Blackapple accountable for even allowing their technicians to force fit the wrong size screen into the phone I must admit I was more than happy with the way they dealt with me once I submitted my complaint to tehm. As it turns out their supplier had been selling them non OEM parts. Once Blackapple had my complaint in hand they quickly refunded me the full price of the repair. No questions asked. In addition I received a phonecall from Blackapple the next day again apologizing for the problems it may have caused. It isn't often you get this kind of customer service these days. While Blackapple caused teh problem, they also fixed it to my satisfaction. I wouldnt hesitate dealing with them again. read more

I went in here to get the screen replaced on my iPhone today. They said it would cost me $220 and said I'd need to fill out a waiver. The Apple store will do this for $109.00. I'm visiting from out of town, but felt it was important to write this review so people know how much this company is ripping you off. It's true that there's no Apple store in Victoria, but be sure to call Apple first. They'll send you a shipping label and help you out. Don't get ripped off by these guys. read more

Super shady. The worst customer service hands down in CVictoria I have experienced, aside, for the one girl that appeared to be new who was super good. They spoke to me like I was inconveniencing their time. When they explained my repair, they came across shady and I feel they got the better of me. Go somewhere else! read more

This place is great, until things go south. Then, you're on your own. I needed my charging port replaced. By the time they were done, they had reset my password (seriously?!) and used the incorrect port (now I only get slow charging). I had to factory reset the phone since they had no idea of what password they have set the phone, loosing all my photos and data. I waited three weeks to write this review to give them a chance to follow up, as they had promised. I never heard back from them. So feel free to use their service, just know that if things go wrong, they will not take responsibility. read more

AWFUL business. I had to file a police report against this business because they took my phone in for repair and then they tried to access my banking apps. When I went to get it they were deleting emails and notifications from my phone. This is truly one of the most disgusting businesses I have ever encountered due to this complete violation of my personal data. DO NOT go here. I genuinely hope these people go out of business, I would give them negative stars if I could. read more

If I could rate it lower I would I am so not happy with the service I received from black apple at uptown. I went in to inquire about getting my battery replaced in my phone guys said would be $50 before taxes, fine I said let's go ahead and do that he said it will take me an hour. I go on with my errands I come back in about an hour paid 55.69 I take my phone but didn't notice till later the guy cracked my screen in the process of fixing it I charged my phone the battery is pretty much the same as my last battery dies just as quick also my Touch ID does not work now. Very displeased with the service I paid for. read more

Quoted $100.00 to fix shattered iPad screen. I left iPad with them (Broughton St). When I picked up iPad they tell me that I heard them wrong that the cost was $400.00. Surprised over price I asked to see the original quote sheet as I never received my copy when I brought the iPad to them. They said "we don't give written quotes." I recommend you get a written quote & if they say no we don't do that then go elsewhere. BlackApple Cellular ought to be investigated and I just don't know who does that - certainly not the worthless Better Business Bureau (BBB). read more

Have a Sony Experia 3 for sale. Went into Broughton st store and was told it they could give me $200 for it. The phone is in excellent condition. Brought phone in next day and they said they wanted to check it out and to leave it with them and they would get back to me at 2pm. Hadn't heard from them by 4pm so called them, initially they said they would give me $100 than upped to $175 after i said no. Phones in great condition but they would have to warranty it. Pretty shady dealings going on at this location. read more

Went in to get my phone fixed and had to leave it there. I don't have a problem with that, but I live about an hour and a half away and they offered to courier it to my house instead of me driving a three hour round trip to come get it. They said they would courier it on Monday, but it is now Friday and they have just sent it. This weekend is three days, and my phone will not arrive until wednesday at the earliest. I have to cancel my weekend plans due to me having no means of communication outside of the house. Bad customer service, but they fixed my phone, I guess. read more

Wow........................................ I am blind visually impaired, I went into Black apple on the 13th of October, at 5pm ax.  I had bought a LG Stylo 2 in Buffalo, simply Because I don't believe in being taking advantage of because I am in Canada, the same phone my Carrier wanted $300 plus for, was at target for $69.00 US, plush a free bonus Micro class 10 128GB card. So the girl said yes we can unlock it for you, great 35.00, and good fair price. She did not ask for the unlock code, and I can't read anything smaller then a font of 20+. She said come back at 11 the next day, Saturday...........OK Great............................I was using the phone for the past 6 months to watch videos and slide shows, take pictures etc.....................................so today Saturday, it was not done....and now the phone is useless............ its stuck in configuring your phone, an endless loop, and a hard factory reset does not cure the problem.........................what happened...............I am out a phone, they offered to phone a code to unlock it, but that would be  useless since I can't access anything on the phone...............they may be the nicest people on the planet. But for a blind disabled guy.................they get a big 1...................................... Read less Still no word from Black Apple.........................and I guess there never will be.......................Please do not use these guys...........I had to throw my new phone away today...................very disappointed in Black apple, there are so many more honest options out here, please read the reviews..............................I will tell everyone I meet about this experience................so sad..... read more

If you can at all help it, don't go here. They WAY overcharged me for the screen-protector I needed replaced. I bought a new phone case and thought the price tag said $9.99. I didn't realize until after I'd paid for the case that there was a smudge in pen next to the first 9 that was supposed to be a 1, making the price $19.99. The guy there wouldn't let me return the case. No refunds after the package is open, apparently, even though he was the one who suggested opening the package to further examine the case BEFORE I bought it. read more

O.K. Here's the scoop. I have the owner, willing to bend over back wards to help an unhappy customer. But the caveat here is the staff at there downtown shop was rude and obnoxious. I recommend the other shop on Quadra. They are willing to help in any way shape or form. Because your staff needs a tune up downtown, I almost retooled one of your staff. I tell you. That being said the Quadra shop yes! downtown no. Hence you get one star. read more

I went to get my cracked screen fixed , was told it would be 100 dollars . I come back to get my phone and they had to replace the battery too cause it had swollen. I ended up paying 160 and since then I have been having issues with my screen not interacting with my fingers at times , glitches with my sound control and the home button doesn't seem to be set right because if I click more to the top it makes a weird clicking noise . read more

The Quadra street location is where I've had my Blackapple Cellular experiences. I purchased a block and cord for my ipad air. I specifically asked if the items were the apple brand (as I had trouble with the cheap dollar store ones and wanted the real deal) and was told that they were. A month later when an apple update came out that lovely 'accessory not compatible' message popped up and the ipad wouldn't charge. I brought it in and the same guy who sold me the items told me to install the update and it would work (he definitely had a bad attitude about it though and was borderline rude to me, as if he couldn't be bothered to deal with me). I updated my device, but the next week the same message starting popping up so I went in again and was met by the same worker. He became very rude and questioned me in a patronizing manner. I have to say that I never became rude or angry at anyone; it's not their fault that the product didn't work; I just wanted help with the issue. When I explained that I had followed his advice, a different worker interjected and replaced the cord for me at no charge. He also told me that the cord was not an apple product and that that could have something to do with it. I was a bit disappointed about that, but whatever, no big deal. I went back today as the same thing started happening (new update available, cord doesn't work). The worker who replaced the cord for me was there and despite not being able to give me a refund (I no longer have the receipt and I didn't fill out a client form, just straight-up bought it and left) he was pleasant and as helpful with the issue as he could be. He even offered to replace the cord for me again. I declined as I'm just going to get an apple cord. All this to say that you never know who you are going to be faced with, but in customer service (as in with life), it's never okay to be rude to someone for no reason. You may be having a bad day, I get it, but we're all adults so don't give attitude to people who are just asking for your help (especially when that's your job); that's how companies lose business. Seriously, that last guy was SO helpful, but I just won't be returning. read more

In short, find some where else that has policies that are more in line with expected ethics and standard warranty policies. My family had my two daughters phones worked on by the black apple store in university hieghts. One phone was reset and one had a new screen and battery replaced. The phone with the battery update would not charge so brought it back two days later. They replaced the battery, not before saying it's probably the 100 dollar charging port (which worked when it was dropped off). My beef besides the nonchalance and not testing their repairs, was paying them an additional diagnostic fee to swap there bad part. read more

I needed a new battery for my ipad, so I went to them to see what it would cost. They said it would be $150 for the battery and $80 to install it and if they broke the glass while doing the installation it was up to me to get it repaired. I asked if they were aware you can get batteries online for $25, but they simply said that is what they charge. As for the broken glass, they don't carry cell glass for Ipads so I would have to take somewhere else to fix it and no, they would no pay for the damage they may do. Annoyed I looked into other companies, and found Digital Rabbit Cellular that will do the whole job for $120, including the battery and will even pick it up and drop it off from your place (for a curieur fee of $14 each way). I know where I am going! read more

Black apple Langford: we did business with this gentleman on two occasions recently. Both times the service was excellent! He couldn't repair my husbands tablet so, even though he spent a good deal of time on it, he didn't charge my husband. How wonderful is that! Today, he repaired my IPhone SE. I was quoted 100 for the repair but when I picked up my device, he said he didn't need to do the replacement. He was able to fix it without much trouble. Cost: labour of 30$ plus tax. Brilliant! Thank you so much for being above board and easy to deal with. We will return. read more

I went to black Apple and they told me to its not worth putting money into this to get it fixed which is fair advice, they say the diagnostic fee is 30 dollars if I dicide not to go on with the repairs, fair enough. But then they told me that they could not fix it and dicide to charge me the diagnostic fee of 30 dollars and tell me they worked on it for two hours and said a accuse of they could have charged me 60 dollars. there should be a fee if you dont go with the repair due to them taking time to figure out the problem, but them charging you a fee if it's not repaired should be on them. Very upset with them, they like to say accuses to there customers. read more

My iPhone wasn't charging. I thought it might be clogged with lint but couldn't figure out what to do. The nice woman at the counter cleaned it for me in five minutes. She said no charge, but I tossed a few bucks in their coffee fund. They did a good job fixing my previous phone a couple of years ago too. read more

Took my phone into the Broughton st location reason: charging port damaged. Only after my cell provider Rogers said that the warranty was up on my cell & that they could fix the issue with a 4-8 week wait as the phone would need to be sent away it would cost $250 for Rogers to fix & they would require a $50 dep for a loaner cellular wow & I'm in a contract with them wth?. Blackapple was the only other solution, thank goodness they are out there. I was pleased to find out that my cell was fixed with in 3 hrs & that it only cost $100. Yes had to sign a disclaimer would have had to sign a disclaimer with Rogers also & I am in a contract with them. Super knowledgeable staff & friendly. I will defs be going back in future I highly recommend the business. read more

My friend bougt a unlock code from this growing cell repair company but after seeing the plight of my friend. A guy who is on disability went to get his phone unlocked. An Alcatel pop icon locked to Telus after 1st asking me about how u unlock phones. I told him ebay and 2 47$ and 3 hours would get him a factory unlock code. Which he did after wisely going to a professional storefront For a 2nd opinion. Problem was they misled him on how to unlock the phone . After paying 35$ plus tax for a for sure unlock code , he went in after 3 days to see what was wrong. They made him wait another day and gave him a code that didn't work and didn't explain how 10 bad code tries bricks ur phone.wrecks it. Thank fully he just came by in a flumox about what he was doing wrong as I know how to unlock phones and luckily he only tried the wrong code 8 times before he saw me as he had no clue about the 10 code limit. After 5 minutes of research I saw the code was bogus went on to ebay found a code dealer for his phone and got the code in 28 minutes after paying. ...... ....1.78$. I have heard dozens of similar stories from people I've unlocked phones for after bad times with black apple but the 1st time I saw my broke friend being blatantly ripped off. So this is why after 3 years of hearing complaints about these guys I've reviewed them There like the mechanic ripping off the car owner cause a lack of their knowledge. Get ur phone unlocked thru ebay and Dave sanity and money read more

About 7 months ago the BlackApple Cellular replaced the broken glass on my phone at a cost of $110. THEN 3 months later the glass was clicking when I tapped it with my stylus. 4 months later the glass was actually falling out of the phone. I took it back asking them about it...and they said it would cost me ANOTHER $30 to fix the glass from falling out. If they had done the job right in the first place I wouldn't have had to go back so soon. In my opionion, it's SHODDY workmanship or maybe out to money grub all over. I've heard others are cheaper too. Next to tell Telus as they are the one who recommended we go there...OH and Blackapple out side Walmarts entrance only has 1 month warrantee. One would think if they were any good, they would stand by their work for longer. read more

I initially found the service staff to be helpful and courteous. In the end, they turned out to be dishonest and offered poor value. There are lots of other options out there - suggest going to another outfit. Very disappointed. read more

they are a bunch of liars. my old plan had one year to exprire. they told me to extand one more year contract to get a new phone and everything is the same. the gave me paper to sign, but did not gave me the page that it said it is new two year contract with more money i have to pay every month and penanlty payment for early canceling. don't ever trust what they said. they take advance the elderly people and second langguage people. read more

Apple charges $249 to replace a broken screen on an iPad Air2 - BlackApple of Victoria, BC - charges $336.00. Do not trust them - do not sign their work orders. They have a company policy not to provide you with a written quote prior to the work being undertaken. They tell you, "oh yes we can fix that for a hundred dollars," then the price changes when you return to pick up your repaired device. You are mistaken! We never said it was a hundred dollars." I said, "I heard you say it was 1/2 the price of Apple Repairs." I will be asking for a review of BlackApple's business processes based on a section of the the BC Government's Business and Consumer Protection Act iii) [the supplier's estimate of the price is materially less than the price subsequently determined or demanded by the supplier]. BlackApple - now owns the iPad Air2 - as I refused to pay their repair price. I will not recommend them to anyone. I will be reporting them to the Better Business Bureau. read more

These crooks sold me a refurbished phone about a year ago. I traded a 6s plus, a 5 and a 4 (all iPhones), for a 6 and still had to pay them around 300 dollars. Since then, the screen has broken without me dropping it, it just stoped responding. The battery began to rapidly lose longevity and would die at around 30%. I paid them to fix both of these problems and although the screen has held up so far, the battery is already not preforming any better than my old one. The amount of money I have put towards this phone has obviously not been worth it, and to boot, the staff aren't friendly and are quite stand-off ish. Never going back. read more

Bought what was supposed to be a new battery for my note 4. Still the phone capped put at 30% charged. I assumed the phone had some additional problems. Just bought a new battery somewhere else and no problems. My conclusion: they sold me a used battery at a premium price. read more

If I could give this excuse of a repair shot zero stars I would. Replaced the I-phone battery for $100 and 6 weeks later it's so crapped that it holds 5% with the charger plugged in and dies immediately. Apple Diagnostics were great, they said that it was completely shot, but Blackapple's warranty is 30 days. read more