I'd like to start this post with the good and then explain our atrocious experience at this establishment last night.
The taste of the hibachi food was good.
Ok that was quick, on to the main event...
After careful consideration & planning we selected Tokyo to host my sister's bachelorette dinner. Hibachi is one of her favorites & this is the closest one to the casino resort we were staying at. I was on the fence about this place as I had recently heard things were rocky but we went ahead with the decision to eat here. We had a group of 12 ladies ready to enjoy the entertainment & quality a hibachi dinner usually offers. While our chef was charismatic & did a good job cooking the food, the wait staff left a lot to be desired. This place is nothing but a "no zone". No you cannot share a plate if you aren't able to eat the huge amount of food, nor can you order a child's portion. I need to add that he did eventually let us split a plate after telling him we could not eat that much in one setting but then charged me $14 for extra shrimp when we did not receive anything extra & we discussed that at checkout but the guy was not hearing anything I said. The ladies who ordered alcoholic beverages all agreed their drinks were either made with very watered down liquor or had no liquor at all. The rice in the sushi was over cooked and therefore had a fuzzy type texture. The mojito had no mint (and no alcohol apparently) in it. Every time we'd ask for a cocktail we were met with pushback and the excuse they didn't have the ingredients. They also only had a handful of beers available. Literally, a handful. Not a handful of brands. We found that odd, why are you guys out of so many necessary items to make cocktails and serve beer on a Saturday night? The waiter tried to act accommodating but it was clear it was just that, an act. Another young lady who was assisting the waiter rolled her eyes and expressed negative facial expressions when asked for silverware, water refills, or anything else. If you chose a job in the service industry and especially a restaurant that charges what Tokyo does, then you should understand that patrons expect a certain level of service and quality. The restaurant has a grimy feeling, greasy floors, the grill we were seated at was dirty, the chairs are wobbly & in poor condition. It's just not the experience we had looked forward to. None of us, or our families will be returning. I hope the owner can address these concerns with open eyes & ears instead of being in denial or combative. We miss the old Tokyo. read more