I am extremely disappointed in Tokyo Grill. I should have trusted my first instinct when I saw that they don't give prices for drinks either on the menu in the restaurant, or on their paper menu. Who are they trying to fool? I knew at that point the drinks would be overpriced. I ordered the Tempura Shrimp, and the Teriyaki Chicken entree's. After I received my order, I was told that they don't have any tempura dipping sauce. Maybe they should have mentioned that when I ordered it? Plus the tempura was terrible. 4 Shrimp, 1 onion, and one bad piece of zucchini. There was way too much breading, and it was super stale. If I wanted four pieces of fried shrimp with no Tempura sauce, I would have gone to Popeye's.
When we received our order, they forgot the (2) 4piece orders of California rolls. The guy that took our order was nice, probably because he was new. The girl he was working with was rude to him and us. Out of the over $20 that I spent on 2 entree's, 1 large drink, 2 Miso soups, and (2) 4 piece California rolls. I threw 80% of it away.
When we made the order, it was 9 o'clock. When the order was ready, it was brought to us in plastic bags. We were not allowed to eat it in the restaurant. I would not have bought a drink if I knew that I had to eat at home. Once home we found that the teriyaki chicken was pretty dry. Had I been allowed to eat in the restaurant, I would have definitely asked for more. I had to go back out, and get some food that I could actually eat.
The next day I called them to let them know how sub-par my dining experience was. I was speaking with the same girl that was working the night before (supposedly the manager). She blamed the new-hire (whom I thought did an excellent job). All I was told was that she was SORRY. She was right about that. So SORRY that I wouldn't dare step in the place again. read more