Did my CCW training there I still train there. the instructors know what their doing and see what…read moreyou need to improve on and get you there. It's a safe environment with people that know what they're doing.

Great employees, very courteous, helpful and several available. Wonderful store to serve your needs.read more

One of the best places to come for bait. It's an old-school bait shop, and I really appreciate the…read morequality of the bait they carry. You just have to know what you're looking for and be straightforward with them, and they'll treat you well. Not every place is going to cater to everyone's expectations, and I think some people need to understand that. Don't be so sensitive. Support the local bait shops that have been serving fishermen for years.

I will never go into this store again. Right off the bat he barked at me, that's the wrong door. So…read moreI responded, we good morning to you. Then he told me, your whistling was annoying. Who say that to a costumer? I own my own business, never would I say that. I think homeboy needs to close his shop because he is clearly burned out. He sucks the joy out fishing. The shop is go to in Novato pumps you up joke laughter and advise. You leave there ready to catch jaws. Everyone one in the parking lot was talking about the poor attitude. It's all about fish story's in Novato.

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Great customer service. Knowledgeable sales people in the shoe department. Helped me until I found…read moreexactly what I needed.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!

Very unkind. Was looking forward to checking this place out after walking by many times looking at…read morethe bags in the window. First time stopping in with my child & my sister and we were not treated kindly at all. Will not return. Highly discourage others from supporting this business.

A ma and pa shop that is densely-packed with top name outdoor brands, and other smaller,…read morelesser-known brands too. Pricing was more than fair for everything. The shop owners are so sweet and helpful.

This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

Helpful , friendly , very very knowledgeable, great selection and the prices were ok.. a small…read moreselection of used guns the new ones are high quality and priced like I see around commiformia . The last was very very nice the young man honest and turned me on to things I have been looking for .. no one else has the. And they have 4 ... a win. And don't forget the border collie, what a cute dog reminds me of a border collie I had when I was a kid came right to me sat right next to me and you know damn well when a dog comes to you and sits next to you that's magic. I don't know what all this nonsense I see in the reviews.. come prepared and know what you need - they will help you quick and get you options to help you understand... typical gun store- lots of stuff and the small cases are pretty cheap- in case all your stuff gets lost at the lake.. In an Industrial area be careful coming out some people drive silly... I will shop here again..

They've always treated me well and are very knowledgeable and welcoming. A bit thin on reloading…read moresupplies but that's not uncommon today. The folks there are terrific.

Picked up 1,000 rounds of ammo (9MM FMJ) and the whole process was pretty smooth from start to…read morefinish. Placed the order online, got the "it's ready" email, went in during a weekday and was out fairly quickly. The only thing that slowed it down was the staff member having to enter all my license info manually because their reader doesn't seem to work with the newer licenses the DMV sends out now. I just had to verify everything was correct on the screen afterward. Kind of unfortunate because having the a newer reader or another workaround would definitely save some time. I did some comparing around some local gun shops near me and it comes out way more. I believe I'm getting a good deal buying from Sportsman's Warehouse. Overall, customer service was friendly and everything went smoothly. Definitely recommend going during the week if you can. Weekends can get pretty busy.

I had a great experience there today with 4 different associates from front to back of the store…read more It's the Cal & Fed commies that suck.....Buying a gun now is freakin' CrAzY! And you have to give them a free rectal example - None of their fuckin' business! The staff there was excellent, knowledgeable, friendly & did their best to get me through that governmental intrusion Bullshit as straight-forward as possible.