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    TOC Eye and Face

    4.3 (6 reviews)
    Closed 9:00 am - 5:00 pm

    By appointment only

    Updated 3 months ago

    Services - TOC Eye and Face

    Eye surgery

    Cosmetic surgery

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    Hill Country Eye Center - Hill Country Eye Center

    Hill Country Eye Center

    3.5(64 reviews)
    2.0 mi

    This place is huge. Lots of employees, techs and doctors and specialists and laser Center, you name…read moreit they do it!!!! I felt it was a good experience. They're very organized and even the doctors come out and call for their patient which I was extremely impressed by!!!! I would nearly guarantee you that is a typical!! So if it looks like a team and smells like a team and quacks like a team it is a team! They have an app and so you can complete the majority of your paperwork other than the Hyppa consent before you go for your appointment and save yourself about 20 minutes worth of paper. That's what I did. It wasn't difficult. When I called for the appointment they told me they would send me a link and they did indeed. We arrived about 10 minutes early and waited probably a total of 20 minutes before I was called back by one of the techs. He went over with me verbally- my symptoms and my concerns. We did some testing with advanced equipment-it seems like it gets more able every year.... and I'm sure it measured my I took photos of my corny is etc. etc. it also did the refractory testing and although you still had to answer one or two or three or one..... it was minimal and that's always my least favorite part. He also put the drops in my eyes so that they would dilate as I hadn't had a dilated exam in quite some time and my baby cataracts are bothering me quite a bit. After the machine he put me in an exam room and let me know that we were waiting for an actual room where I would eventually see the doctor and that he would come and retrieve me which he did. It might've been a 10 minute wait if that, it wasn't bad at all. He then brought me back out to the waiting room so that another gentleman could call me in on the other end of the building. He took me to another machine which was some kind of advanced photography of my ophthalmic system. I felt bad for him because he was squirming all over stooping to get these pictures, turns out that a patient's family member had borrowed his chair for the family members exam so that they could sit down during it which left him hanging in the wind. I asked him if he was OK and he advised that he just had done a huge work out yesterday and so his calves and thighs were really sore so when he had to squat it made him squirm. He was very nice and professional and always had a smile on his face. After that exam I was taken into an office to await my appointment with Chelsea Devitt. I believe she is an optometrist. She introduced herself along with the person that was going to record all of her comments right into my record. I find all this high-tech awesome and love they are not wasting paper!!! After a brief introduction she advised me she would be doing the exam and then would review everything with me when she was done but that she would be talking throughout so that the person at the computer could document everything. I agreed and she proceeded. She gave me a very thorough eye exam and even went and got her headgear so she would have the brightest light available to check out the lattice work on my retina's which I had had laser treatment for when I was a preteen. It was kind of neat that the text did all the preliminary so that she could focus on the clinical aspect. When done we did have a discussion and we talked about my cataracts and I told her that they indeed were bothering me substantially but that if they didn't meet Medicare criteria I would wait because I was not going to pay out-of-pocket to have them removed. She said they are nearly at the point And that at this time next year she sure they would be eligible for surgery. She understood that considering I pay for insurance that I didn't want to also have to pay out of pocket for the removal. I appreciated that she didn't push or question that. She then asked me if I wanted a written prescription, which I did and she then gave me directions on how to get back to the front and dismissed me. I got out to the reception area with no problem. I was totally shocked when they asked me if I wanted a written prescription because it would be $45. I have never had to pay separately for a prescription in my entire life. I know they build my insurance for the exam and I guess at all the other places I went it was included. I did want it in case I wanted to get new glasses as my other prescription was expired so I did pay the $45. They printed the rx out and gave it to me. We set an appointment for next year at this time which I may or may not have to change but why not. I was very impressed and was shocked to determine that I had been in there for two hours. I would definitely recommend it and I am glad that I am reestablished with a local optometrist and someone that can take care of my Cataracs when they are ready!!!!

    My visit with Dr. Osterman was one of the worst medical experiences I've ever had. From the moment…read morehe walked in, he was loud, rude, and openly condescending. I came in for a second opinion -- something any competent physician should respect -- and before even examining me, he made it clear he thought I was wasting his time. He greeted me in an incredibly dismissive tone and immediately said, "You're here for a second opinion? I'm going to tell you the exact same thing as the other doctor," without even examining me first. During the exam, he refused to explain what he was doing. When I asked a simple question for clarification before he started, he said, "Don't worry about it, you'll find out." That level of arrogance is unacceptable from anyone, let alone a physician. I work in the medical field, and I have never encountered a doctor who behaved with such blatant disrespect and unprofessionalism. His demeanor was condescending, dismissive, and it has no place in patient care. The only reason I am giving 3 stars is because an administrator called and apologized for his behavior after I complained. I will be seeing another doctor at the practice from now on.

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    Hill Country Eye Center - Appointment Card

    Appointment Card

    Hill Country Eye Center

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    TOC Eye and Face - opthamalogists - Updated August 2026

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