My visit with Dr. Osterman was one of the worst medical experiences I've ever had. From the moment…read morehe walked in, he was loud, rude, and openly condescending. I came in for a second opinion -- something any competent physician should respect -- and before even examining me, he made it clear he thought I was wasting his time. He greeted me in an incredibly dismissive tone and immediately said, "You're here for a second opinion? I'm going to tell you the exact same thing as the other doctor," without even examining me first. During the exam, he refused to explain what he was doing. When I asked a simple question for clarification before he started, he said, "Don't worry about it, you'll find out." That level of arrogance is unacceptable from anyone, let alone a physician. I work in the medical field, and I have never encountered a doctor who behaved with such blatant disrespect and unprofessionalism. His demeanor was condescending, dismissive, and it has no place in patient care. The only reason I am giving 3 stars is because an administrator called and apologized for his behavior after I complained. I will be seeing another doctor at the practice from now on.

FRONT DESK STAFF RUDE…read more I took my 86 year old mother to see Dr. Devitt today for a consultation on laser treatment. We arrived 15 minutes early for the appointment. when my mother checked in the girl at the front desk asked if she had filled out the paperwork online. My mother told her she tried but the website kept dropping her and she would have to start all over again. She tried 3 times and it kept dropping. The girl the told her that if you didn't fill out the paperwork online they inform you to get there 30 minutes early to do the paperwork. My mother told her she was not informed about this and the girl rudely replied "well, it was in the text we sent you and if you're not able to complete the paperwork before your appointment time you may not be able to see the doctor today." EXCUSE ME but I don't think it's a good practice to threaten your patients. Especially an elderly person. That caused my mother to become very anxious that she wouldn't be done with the paperwork. I went up to the front desk to inform them that that was rude and unacceptable but they just argued that it was their policy. So, I guess in this world today there is no accommodation or respect for the elderly or what if it was someone with special needs? We will not be going back there!

Decided to give this place second chance after a bad experience before…read more I was given a prescription that was a dosage of using the entire bottle of eye drops in eye at one time. Pharmacy wouldn't fill it. I and my pharmacy reached out to clarify directions and no response to neither of us. Now I have to go to a different eye care office to get care. What a waste of time!!!

Review - Dr. Luke Zhu, Texan Eye, 925 Starwood Dr., Cedar Park, TX 78613…read more Rating: (1 star) Title: Very Disappointed - Lack of Empathy and Professional Accountability I was scheduled for cataract surgery on my left eye with Dr. Luke Zhu on October 20, 2025. After being prepped--eye fully dilated, IV in my hand, tubes in my nose--I was left completely unattended for more than an hour and fifteen minutes. No nurse, assistant, or doctor checked on me or explained the delay. When I finally asked a staff member what was happening, he told me the doctor was "busy" and that it might take another 30-45 minutes. At that stage of preparation, patients are normally taken to the OR within ten minutes. I was hungry, uncomfortable, and had been fasting nearly 14 hours. I asked to be disconnected and left the center around 3 p.m. The most disappointing part is that Dr. Zhu never reached out to explain or apologize. Two-and-a-half weeks later someone from his office called politely to ask if I wanted to rebook--but by then I had decided never to return. In my opinion, Dr. Zhu showed no empathy or sense of patient responsibility. While the support staff at this facility were warm and professional, the physician himself seemed detached and unconcerned. I expected far better care and communication. I cannot recommend this practice.

Referred here for cataract removal. They are very friendly, thorough, and covered every detail of…read morethe surgery. They offer all the versions of replacement lenses available, though unfortunately most insurance companies only cover the Basic mono-focal lenses. They handled everything with my insurance. The cost and copay will depend on your insurance coverage. With Medicare and the basic lens, my copay was about $250. The surgery is performed at a surgery center in Round Rock, and Dr. Restivo did a great job. It is 100% painless and I am amazed at the difference it makes to my vision! I can't wait to have the other eye done in a couple of weeks.

Dr. Restive took care of cataracts I had in both eyes over a year ago. I opted for the upgraded…read moreversion. I just had my appt with my optometrist and happy to report I have 20/15 vision, which I never had before. Recommend highly.

August, 2025 Dr. Branch and all staff that I interacted with…read morewere very friendly, professional, knowledgeable and courteous. They answered all my questions and quite apparently cared for me as a patient and person. I had cataract removal in both eyes and Toric lens added. The one week apart surgery was quick and easy. Ross F. Austin

Patient Experience Feedback - Cedar Park Location…read more I wanted to share feedback regarding our experience at the Cedar Park office today. My 14-year-old son has a stye that has not been improving, so we scheduled an appointment to have his eye evaluated. There appears to have been a scheduling miscommunication, and when we arrived, we were informed that his appointment was actually scheduled for Friday rather than today. I understand that scheduling mistakes can happen, and I was not expecting the office to create an immediate physician appointment if none was available. What was disappointing was how the situation was handled once we were there. I explained that my concern was simply whether my son's eye appeared serious enough that we should seek urgent or emergency care. I asked whether a nurse or other clinical staff member might be able to briefly assess the situation or provide guidance. The response was repeatedly that there was no doctor available, no nurse available, and that the office could not advise us whether emergency care was appropriate. What made this particularly frustrating was that the interaction felt focused entirely on what the office could not do, without any effort to help us determine an appropriate next step. Even if the office was unable to evaluate him without an appointment, a more patient-centered response--such as explaining what symptoms would warrant urgent care, helping identify another available appointment, or offering another reasonable option--would have made a significant difference. I had rearranged my work schedule to bring my son in, so the scheduling confusion was already inconvenient. The lack of helpful guidance at the front desk made the overall experience unnecessarily frustrating. I am sharing this because I believe the issue was less about appointment availability and more about communication and patient care. I hope the office can use this feedback to help front-desk staff respond more constructively when a patient arrives with a clinical concern but cannot immediately be seen.

I was seeing flashes in my left eye and called Dr. Makkouk's office and was able to see him in just…read morea few hours. He was very nice and professional as well as the staff. He was very patient with me as I had a lot of questions. He is going to be my go to ophthalmologist from now on.

Professional and cheerful staff, minimal wait time to be seen, doctor was very informative.read more

This review is for the optical dept- no experience w/Drs. We are not patients here- yet! My…read moredaughter's glasses broke on a Sunday & I called to see if there was a possible fix. While the Rx was expired (of course), I was able to text a photo of the broken glasses. Melissa said they could fix them & to come in. We were there less than 15 mins- temporary but sturdy fix! Melissa was assisting others when we arrived, however the guy (I didn't get his name) that helped us & performed the fix was just as friendly & helpful. Awesome service! Thank you!

Wonderful caring office! Fast service, good pricing and caring doctors. Very grateful to them!read more

Very happy with the service and care I receive here! Dr. McCarty and his staff are always so nice,…read moreknowledgeable, and on time!

Amazing staff! Dr. McCarthy is so thorough and I always feel like he gives great care. The…read moreselection of frames is always what I'm looking for.

Dr Eugenio is the best! Very knowledgeable and so kind and caring. Go no further because he's a…read morefive star. I have been going to him for so many years!!

I wouldn't go anywhere else. Dr. Eugenio has helped me tremendously through the years and has…read morealways treated me like an old friend. I wouldn't trust my eyes to anyone else. It his been over 10 years since I started going here. If you want to be treated with respect and not just another number this is the place for you!

Easy to schedule an appointment. They honor my insurance! Shout out to Sierra and my Optometrist Dr…read moreDzakah who were very competent and very kind! They both complement the best customer service I had for my eye health! I was given choices for glasses, contacts or both. They genuinely want to help! Quick, very proficient and with reasonable cost with or without insurance. Very convenient being next to Vision Works. First visit, love!!!

Definitely would recommend this business. They truly took care of me after I got LASIK. Very…read moreprofessional and dedicated. Office was very clean as well.

Dr. Staci Hix-Hernandez changed my life for the better forever! June of 2021 she performed a breast…read morereduction lift. Removing 5pds of breast tissue. I then proceeded to lose 75 pds over the next year. And in July 2023 she performed my panniculectomy. In the days after surgery I texted Dr Hix early one morning.. and she wrote back within 15 minutes. And She's not afraid of the harder cases.. of which I was one.. my weight was not in check when we did the breast procedure. But she knew it would be life changing for me and said Yes. My healing was flawless. My scaring is minimal. I feel better than I can ever remember. I turned 60 this year! And can never recommend Dr Hix and her team enough.

I have been working with Dr. Hix-Hernandez since 2011 and can not say enough positive things about…read moreher, her technique and her bedside manner. She is the best doctor I've had the pleasure of working with and she boosted my self confidence exponentially. I trust her with any and all of my beauty needs and she is worth the wait! She is a perfectionist and I wouldn't see anyone else. She is THE BEST!