This is a two part/two day review: Tony contacted me the week prior to my move and we agreed on pricing logistics etc. We worked out details on he phone & via e-mail. There were no surprises. Not a problem.
Pricing was excellent and I didn't need to haggle: straight up honest pricing for man power/hours w/ 5% discount for cash & one way drive time. You cannot get better.
Best of all, Tony didn't ask me to measure the size of my furniture, calculate volume of area, count items (boxes), or create an elaborate inventory check list.
I packed 90% of my belongings (and color-coded the boxes by room) myself (I'm an artist; 150+ boxes of fragile crap & art supplies), I even provided 4 rolls of shrink-wrap; but as moving day came closer (and I had already moved the majority of my artwork & valuables), I had a feeling that 1 truck wasn't going to do the job (even packing my vehicle).
Tony came out Thursday & assured me one truck would suffice.... LOL
Friday, August 27th 2021, the crew arrived: Joseph, Solomon, Milky, Francisco, & Antonio; seriously one could not ask for a better more professional and RESPECTFUL (note this) crew.
I worked beside them {still packing) as they filled the truck. All of them asked me how I wanted my belongings handled & packed. Not one of those men complained, bossed me, nor disrespected me when I indicated which boxes went into my vehicle. I was included in all decisions of the disposition of my belongings and the logistics of my move. All ya'll Receive FIVE STARS!
Now, here's the ugly: I went back on Sunday the 29th to finish up, but it was 104º by 2:00 pm, so we were too wiped out to pack much of the remainder (but still I moved several boxes on my own).
Monday, August 30th: the 2 person (I'll not say "man") crew was scheduled to arrive no later than 9:30 am: they arrived after 10:00.... I expected two of the same movers & Joseph: Fugly surprise:; some young, disrespectful, macho kid (young enough to be my child) David & an older man, Thomas arrived.
This, kid, came in and started bossing me around: telling me that he was the supervisor & how he was going to do things, completely ignoring me and the fact that I was paying him to work for me.
He told me, in no uncertain terms, that he was not going to let me put/move any of my boxes in my vehicle... Hello! So, I politely said: "If this is going to be a problem, you might want to leave and send another crew". He went outside & made a phone call.
He then returned and we went over the contract (his disrespectful macho attitude still very much in evidence). He (David) then informed me that he was going to pack EVERYTHING in wardrobe boxes.... At that point, I was finished with him & his arrogant disrespectful attitude; I told him he needed to get someone else to work with me. He stormed away & said: "I'm going to call Tony!"; but not before complaining to Thomas about me in Spanish. He just assumed (given my pale complexion) that I am not multi-lingual and understood him: Surprise!
After some time Tony arrived & let me know that Joseph was on his way to replace the kid. Tony helped move some of my boxes & plants downstairs.... But what Tony did not do was apologize for his employee's arrogant behavior towards me.
So, Joseph came & worked with Thomas to pack my remaining belongings: Am I happy? No!
Why not?
All of my remaining boxes & belongings were haphazardly packed into tall wardrobe boxes, without much concern or care and I am unable to lift the heavier items out of the wardrobes. Basically, I can tell, the idea was: "Get 'er done! Forget the fragility, disposition, & which side is up".
I don't care that some of my furniture is still out on the patio: but I sure as Hades care that some of it is Upside down! I care that a full 3 gallon (24+ lb.) water-bottle was in a wardrobe box & I needed help to lift it out. I certainly care that a 20x30 glassed photo is in a wardrobe box w/ heavy stuff leaning against it. I care that boxes are turned on their side & taped to other items...
I care about the sloppiness of the Monday crew: if you are not going to do a job correctly & with respect to the items you are packing/moving; you're in the wrong job and need to leave it to others..
I did pay extra for trash hauling (which was worth it). I fed the crew snacks & a late lunch, I left a generous tip for all of both crews (which after I opened the wardrobe boxes from Monday's move, I now regret I did for Thomas). The cost was minimal in comparison to other companies and well worth it.
I cannot say too many times that Friday's crew was Outstanding.....
Would I use TLC again? Knowing what I know & have experienced? Unequivocally Yes; with the qualifications that I work with Solomon, Milky, Antonio, Francisco & Joseph ONLY. read more