I am extremely disappointed with my experience at this alterations shop, especially considering I…read morewas referred here by the bridal shop where I purchased my wedding dress.
My second appointment with Brenda was honestly one of the most frustrating experiences I had throughout my wedding planning. I waited about 15 minutes while she ate, and then she left me for another 10 minutes to look at an email. When I brought up sleeves for my dress, which we had already discussed during my first appointment, she became visibly upset. She threw scissors across the room and told me I was being "difficult."
After spending another 10 minutes looking for sleeves, she brought out beautiful glittery lace sleeves. The problem was that my wedding dress had no glitter whatsoever, so they obviously did not coordinate with my dress. When I politely rejected them, she told me I was "hard to impress" and that it would be difficult to find something that would work. A few minutes later, she brought out lace material instead. She then told me that if I went through with the sleeves, I would probably eventually have to cut them off because they were likely to rip. Needless to say, this was extremely concerning to hear about something being altered onto my wedding dress.
At my third appointment, I worked with Sarah instead, and she was absolutely lovely. She was kind, patient, and explained everything to me without making me feel like I was being difficult. She was actually surprised when I told her I had been told I would eventually have to cut the sleeves off and assured me that shouldn't be the case.
Unfortunately, even though Sarah was wonderful, I still left with an unfinished dress. There were safety pins left in my wedding dress that I didn't notice until I put it on. My photographer had even taken photos of the dress hanging, and you can clearly see the safety pins in the dress.
When I removed the pins, a significant amount of loose fabric came off. The extra fabric had never been properly removed. My bridesmaids and maid of honor ended up having to cut off a large amount of excess fabric themselves right before I was supposed to be taking photos with my photographer.
After paying nearly $1,000 for alterations, I never expected to have to finish my wedding dress myself on my wedding day.
I called the shop afterward to see if there was anything they could do to compensate me for the situation. I only received a voicemail saying they would speak with the last person who had worked on my dress. I have yet to hear anything back.
The most disappointing part is learning that Brenda is an owner of the business. I believe she knows what she is doing when it comes to alterations, but her customer service and the way she treated me were completely unacceptable. Being called "difficult" and "hard to impress," having scissors thrown across the room, and ultimately leaving me with an unfinished dress is not how a bride should be treated--especially when she has paid nearly $1,000 for the service.
Sarah was kind and professional, and I truly appreciate how she treated me. Unfortunately, the overall experience was overshadowed by my experience with Brenda and the fact that my dress was not finished properly.
I was so excited to have my wedding dress altered and ready for my wedding day, and instead, this added unnecessary stress to an already emotional and important time. Because of this experience, I will not be returning to or recommending this business.
