1. Titus William D DMD PA

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    Callahan, FL

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    Titus William D DMD PA

    3.0 (1 review)

    Services - Titus William D DMD PA

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    5 months ago

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    Skymarks Family Dental Care - Check in

    Skymarks Family Dental Care

    3.8(12 reviews)
    12.5 mi•Northside

    Until you have visited several dentists for similar work/procedures, it can be very difficult to…read morecompare dentists. The general rule is that if the dentist is pleasant, does not cause undue pain or perform noticeably bad work, they are 'good'. Of the more than 10 dentists that I have visited in the past 4 decades, only Dr. Kristen DeBonis earns an "outstanding". She holds herself to a higher standard of both patient comfort and perfection in her work.

    I've been here a couple of years, it started out just fine when Dr Bianca was there. They have had…read morea huge turn over in staff in the back and front desk. I did have an issue with a filling not being "cured" properly and having to get it redone last year- didn't think much of it and they were very accommodating with getting me back in the office to fix it. This year- 2026 has been where I've had a lot of issues with billing and customer service. The billing was an insurance issue, but then I was not aware it was at risk of going to collections before I could come back for a filling again in August/ September this year. They cleaned my teeth and I scheduled my fillings for 2 weeks out or so. They didn't mention that day the balance would be going to collections soon and we talked about ways to get it taken care of. I get a call the DAY before my fillings (which I arranged for childcare and everything) that my account is blocked due to the balance going to collections and my appointment was canceled. I handled the balance that day and then another nice lady helped me get it straightened out. Fast forward- I get the fillings done in September then a week or so later I have pain on one of the new fillings (can't eat or floss in that area of my mouth) I call to try and get this fixed asap. They offered me a time here and there that I couldn't make due to childcare conflicts. The lady insisted I could bring my child (I told her a toddler in a dental office for a filling to be fixed would not go well at all) I insisted that Monday I could come any time due to my husband being off work that day. They didn't have anything that day at all and couldn't get me in until mid October. I asked if they could do anything after hours or slip me in between appointments and they didn't budge. I requested to speak with the manager and she called me later on.. She was very sweet and at least seemed like she wanted to help me, still the best she could do was put me on a standby list and try to give me an opening on Monday. She called me later on and offered me an appointment that I gladly accepted. I came into the office today for the said appointment and the ladies up front were cold and avoided eye contact with me when I checked in. To be honest the lack of customer service today led me to make the decision to leave this office permanently. This visit today Dr Mody said the same thing happened that the filling wasn't cured properly... so she had to redo it. She handled lots of other patients while I waited even though I had an appointment slot. Which is fine but then I also overhear her "squeezing" her sister in to be helped without an appointment today. Where was that eagerness to help with my issue? She also had a condescending tone when I voiced my frustration about the situation and that I would need to go to another office in the future. "I'm sorry you feel that way". Don't even waste your time here. Go somewhere else where they actually act like they care about you at least.

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    Skymarks Family Dental Care
    Skymarks Family Dental Care - Beverage station in lobby

    Beverage station in lobby

    Skymarks Family Dental Care - Front entrance

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    Front entrance

    Titus William D DMD PA - generaldentistry - Updated October 2026

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