To Corporate for Title Max location Tropicana/Pecos
The District manager Toshia
2/20/2023
If I could leave no star I wouldn't leave one at all!!
I called today explaining to her that my check has been shorten, I been dealing with payroll all morning due to the issue and it's now stopping me from making my last full payment this month with them and if I can see about making another arrangement.
She says okay what's the name on the account, I say my uncles info and give her my name as well. He got the loan for me because I was in a very serious situation. But the agreement is I make the payments. She goes to say well I can't discuss anything with you because you're name isn't on the account. I say well ma'am I have been making payments and arrangements this whole time. She cuts me off before I can finish letting her know I have done with with maybell before and just last month with another rep but then, she says I get that but your uncle needs to call I said I'm not sure if your new but I have been making arrangements this whole time and before I can finish my next word she cuts me off again, I say ma'am can I finish my statement, are you going to keep cutting me off? Can I say what I need to say she says loudly NO! You can call corporate and let them deal with this I'm the district Manager and I'm not going to speak to you any further and hangs up in my face !!
I call back the first two times and the phone picks up and hangs up. I call back 2 more times and give up. I never did get corporates number from her so I proceed to call the location on Charleston, then I see another 702 number calling and I speak to another General Manager by the name of Genaro. He says to me at first ma'am I'm calling because I was told you were "harassing" the other location and to give you corporates number. I say harassing?! I was just verbally attacked!! For no reason. I get so emotional because I'm already under so much stress they shorten my check and I'm now in limbo with my bills and this final payment !! This cannot be happening. I explain to him what happened, he says he wasn't there to defend what happened I get that but as a customer my experience was not just. How Toshia conducted her self and how she made me feel as a customer was terrible and completely unprofessional. My situation is unfortunate and my own to deal with but how she not only spoke to me and but to then hang up in my face was not warranted at all. To then lie and say I was harassing her now? When she did not even give me the very info I needed to rectify my situation as a customer. Toshia you are completely unprofessional, from the experience I had with you today I cannot believe you work in a line of customer service. And even though my name is not on that account it is my money being used to make payments and you had no right to speak to me in the matter in which you did and then to lie and attack me verbally. Unbelievable. I hope Corporate sees this. I hope that call was recorded. I hope they could have been a fly on the wall and seen how I was treated. I don't need to lie like she did on me! She was so disgustingly nasty!! I will most definitely take this up to corporate and leave this review here and yelp. read more